• Own the company's automation roadmap • Stand up and scale the AI Operations function • Stay close to the field by shadowing clinical and back-office teams • Refine and operationalize repeatable, scalable processes for capturing workflows • Lead data integrations across major EHRs • Evolve the automation stack to match the workflow • Stand up and maintain internal AI tooling • Lead scoping and execution with automation vendors • Partner closely with Engineering to align on integration patterns • Coach and develop the team on AI tools • Continue building a high-performing AI Ops team • Enforce rigorous documentation, monitoring, and change-management practices • Serve as a key conduit between operators, clinicians, and internal teams.

Role Description Staffing for Doctors is seeking a highly skilled Prior Authorization Specialist with experience using Modernizing Medicine (ModMed) software. In this role, you will be responsible for obtaining prior authorizations for various medical services, ensuring timely and accurate submissions to insurance carriers. Your experience with ModMed will be crucial in efficiently processing authorizations and managing communication with both medical providers and patients. - Process prior authorization requests using ModMed for a variety of medical services and procedures. - Verify patient eligibility and benefits through insurance portals and provide necessary documentation to support authorization requests. - Collaborate with healthcare providers to gather required clinical information and ensure all submissions are compliant. - Maintain accurate records of all authorizations, including approvals, denials, and follow-ups. - Communicate effectively with patients regarding their authorization status and insurance-related inquiries. - Keep track of pending requests and manage timelines to ensure timely responses from insurers. Qualifications - Minimum of 1-2 years of experience as a Prior Authorization Specialist is required. - Must have hands-on experience with ModMed software. - Strong understanding of insurance verification and medical billing processes. - Excellent verbal and written communication skills for effective patient and provider interactions. - Highly organized, detail-oriented, and able to manage multiple requests concurrently. - Ability to work independently and as part of a team in a fast-paced environment.

• Design, produce, and run internal hackathons • Build and own the Customer Developer Day program • Develop facilitation infrastructure for programs • Partner with stakeholders to identify interventions • Capture outcomes from engagements • Identify patterns across customer engagements • Be a credible technical presence with developers

• Build and govern customer data assets: Partner with Data Strategies to define source-of-truth datasets, data definitions, and quality monitoring; document logic and ensure reproducibility. • Data Quality & Integrity: Monitor and improve data accuracy, completeness, and consistency across systems. • GenAI for Commercial enablement: Prototype and evaluate generative AI use cases (e.g., message variant generation, subject line testing, content summarization, agent-assist) with clear guardrails, human validation layer, and measurement. • Stakeholder leadership: Partner on analytics intake and prioritization for CRM and other Commercial platforms; translate ambiguous questions into structured hypotheses, analytical plans, and deliverables. • Commercial measurement and insights: Define and standardize KPI frameworks, translate business needs into clean, usable data models, and communicate data structure insights to leaders and cross-functional partners. • Responsible data & AI: Ensure compliance with data privacy, consent, security, and AI governance policies; identify bias/fairness risks and propose mitigations. • Mentorship: Coach analysts on analytical rigor, SQL best practices, and experimentation while ensuring data quality, governance, and reproducibility.