Provide individualized nursing care, administer medications while monitoring patient reactions, maintain accurate patient records, and collaborate with healthcare team members to evaluate and modify patient care plans as needed.

• ASESORES DE LLAMADAS / CALL CENTER - Portabilidad (PRESENCIAL - CHORRILLOS). • Horario de labores: de lunes a viernes; descansa sábado y domingo. • Horario: de 9 am a 7 pm. • Ubicación: Galaxy Plaza - Chorrillos.

• Handle Incoming and Outgoing Customer Interactions via Phone, Email, or Chat • Manage a high volume of incoming and outgoing interactions, ensuring prompt and professional communication. • Use active listening skills to understand customer needs and respond appropriately. • Provide Accurate Information and Resolve Customer Issues in a Timely Manner • Deliver clear, concise, and accurate information about products, services, and company policies. • Analyze and troubleshoot customer issues to determine the root cause and provide effective solutions. • Document Customer Interactions in the System and Escalate Unresolved Issues • Record detailed and accurate notes for each customer interaction, including the nature of the inquiry, actions taken, and outcomes achieved. • Promote Products and Services to Meet Customer Needs • Identify customer needs through effective questioning and offer tailored solutions. • Handle sales opportunities and retention efforts in line with company policies and performance objectives. • Meet Performance Targets, Including Response Time and Customer Satisfaction Metrics.

• Promotes strong and lasting Customer relationships in a Contact Center by providing quality Customer service and sales • Creates an exceptional Customer experience with every client interaction • Ensures appropriate steps are taken to resolve customer concerns in a timely manner • Completes a broad range of financial transactions with accuracy and efficiency • Follows all bank policies and procedures reducing risk to customers and the business • Supports the achievement of business objectives by meeting individual and team objectives • Participates fully as a collaborative member of the team