• Handle Incoming and Outgoing Customer Interactions via Phone, Email, or Chat • Manage a high volume of incoming and outgoing interactions, ensuring prompt and professional communication. • Use active listening skills to understand customer needs and respond appropriately. • Provide Accurate Information and Resolve Customer Issues in a Timely Manner • Deliver clear, concise, and accurate information about products, services, and company policies. • Analyze and troubleshoot customer issues to determine the root cause and provide effective solutions. • Document Customer Interactions in the System and Escalate Unresolved Issues • Record detailed and accurate notes for each customer interaction, including the nature of the inquiry, actions taken, and outcomes achieved. • Promote Products and Services to Meet Customer Needs • Identify customer needs through effective questioning and offer tailored solutions. • Handle sales opportunities and retention efforts in line with company policies and performance objectives. • Meet Performance Targets, Including Response Time and Customer Satisfaction Metrics.

• Promotes strong and lasting Customer relationships in a Contact Center by providing quality Customer service and sales • Creates an exceptional Customer experience with every client interaction • Ensures appropriate steps are taken to resolve customer concerns in a timely manner • Completes a broad range of financial transactions with accuracy and efficiency • Follows all bank policies and procedures reducing risk to customers and the business • Supports the achievement of business objectives by meeting individual and team objectives • Participates fully as a collaborative member of the team

Role Description - Using advanced knowledge and problem-solving skills, ask the appropriate probing questions to determine, diagnose and solve patient and team support issues. - View all Outlook for urgent communications related to missed treatment, hospitalization, and infection for adherence to clinical P&P and appropriate resolution. - Escalate any concerns to Manager for clinical judgment appropriateness adherence to patient safety standards. - Monitor Outlook for local field communications and address all emails in relation to distribution list; escalate clinical concerns. - Schedule management - complete and update the Apello schedule daily and weekends. - Daily report email - prepare and distribute the daily report email including: - Key operational updates – mutual communication - Pertinent patient safety issues - Charge nurse assignments - Team break schedule - Morning clinical support - Be available daily between 8:00 AM and 11:00 AM Eastern Standard Time for clinical call concerns and immediate support needs in addition to the scheduled-on call nurse as needed. - When necessary, escalate Team or Patient concerns to Manager. - Team communication and support: - Hosts biweekly office hours to address technical workflow concerns, process improvements, and provide learning opportunities for the team. - Directory maintenance: - Continual maintenance and updates - Palmer directory worksheets - Distribution list support - Training and onboarding: - Assist with training of new team members - Scheduling onboarding and shadowing experiences - Ensuring understanding of workflow - Ensuring adherence and understanding of clinical P&P - Supporting acclimating new teammate to a full shift workload - Responsibilities may expand or evolve over time to meet the needs of the team. Benefits - Comprehensive benefits: - Medical, dental, vision, 401(k) match, paid time off, PTO cash out - Support for you and your family: - Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave and more - Professional development programs: - DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. Company Description At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Role Description The Enteral Center of Excellence (CoE) Registered Dietitian (RD) is a qualified professional responsible for the development and implementation of clinical, operational, and marketing strategies to promote the home enteral nutrition support program. The RD provides daily clinical support of all enteral nutrition patients within their assigned area and may cross-cover multiple areas to assure optimal coverage. The RD also provides enteral related education, both internal and external, providing the highest level of customer service and satisfaction. Job Responsibilities - Provides day-to-day clinical support of enteral nutrition (EN) patients within the Enteral CoE. - Performs nutrition assessment on high risk and home start EN patients at start of care. - Conducts nutrition assessments according to developed standards and evidence-based practice. - Conducts phone-based enteral nutrition education for patients, caregivers, and other healthcare professionals. - May provide patient enteral pump set-up and/or troubleshooting when escalated by Nutrition Care Coordinator or Nutrition Care Specialist. - Adheres to enteral formulary and current established supply and formula guidelines. - Develops, implements, and evaluates continuing education, orientation, and in-service education programs. - Assists in the orientation and training of new Registered Dietitians and other enteral nutrition-related staff members. - Works closely with ECOE Management to ensure nutrition support competence and compliance. - Monitors clinical key performance indicators such as patient census and patient satisfaction. - Identifies opportunities for improvement and communicates to appropriate management. - May support the Enteral Center of Excellence remotely. - Participates in professional organizations. - Participates in on-call Dietitian Rotation. - Accepts other responsibilities and duties that may be assigned. Qualifications - Registered Dietitian with a license/certification in the current state of practice. - Two years of experience with enteral nutrition as a nutrition support professional. - Board Certification in Nutrition Support or intent to receive within 1 year of hire. Requirements - Leadership and supervisory skills. - Ability to plan, organize, implement, and evaluate clinical programs. - Ability to educate and empower staff to implement nutrition service processes. - Flexibility and the ability to work effectively within a multidisciplinary team. - Ability to communicate effectively (verbal and oral) with team members. - Self-directed, able to work without the presence of an immediate supervisor. - Intermediate competency with Microsoft Office software. - Ability to work under stressful conditions. Benefits - Medical, Dental, & Vision Insurance - Paid Time off - Bonding Time Off - 401K Retirement Savings Plan with Company Match - HSA Company Match - Flexible Spending Accounts - Tuition Reimbursement - myFlexPay - Family Support - Mental Health Services - Company Paid Life Insurance - Award/Recognition Programs