• Design, develop, configure, and maintain ServiceNow solutions that support enterprise IT service management and platform capabilities. • Develop and enhance custom applications, workflows, integrations, UI components, business rules, client scripts, and automation within the ServiceNow platform. • Partner with technical and business stakeholders to gather requirements, translate needs into technical solutions, and deliver scalable platform improvements. • Support ServiceNow platform administration activities including incident resolution, problem analysis, troubleshooting, and performance optimization. • Collaborate with cross-functional teams to implement best practices, ensure solution quality, and maintain alignment with team and enterprise standards. • Participate in code reviews, testing, deployment activities, and ongoing support of ServiceNow releases and enhancements.

• Create, configure, and maintain automated tests using ServiceNow's Automated Test Framework (ATF); • Plan and execute functional, regression, and integration tests in the FSO module; • Ensure the quality and stability of ServiceNow solutions before releases and upgrades; • Collaborate with development, architecture, and business teams to validate requirements and test scenarios; • Analyze defects and incidents, document results, and follow up on fixes through to resolution; • Prepare and deliver test demonstrations and presentations to clients in English; • Support the definition of automation strategies, test plans, and continuous improvement of QA processes; • Participate in meetings with international clients and stakeholders, ensuring technical alignment;

• Define and ensure ServiceNow architecture and governance standards (OOB-first) • Assess requirements for scalability, maintainability, and technical feasibility • Conduct architecture reviews and reduce technical debt • Advise business units, IT, and management on ServiceNow topics • Collaborate with agile development teams

Role Description We are seeking a ServiceNow Architect to lead the design, governance, and long-term evolution of our ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities. The ideal candidate has architected ServiceNow at enterprise scale, can confidently shape multi-year roadmaps, and brings strong influence across engineering, business, and executive stakeholders. Key Responsibilities - Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains. - Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules. - Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design. - Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs. - Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns. - Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles. - Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time. - Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization. - Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically. - Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs. - Mentor developers, admins, and tech leads on ServiceNow best practices. - Coordinate with security and compliance teams to ensure the platform meets regulatory obligations. - Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later. - Stay current with ServiceNow roadmap, Now Assist / AI features, and broader platform evolution. Qualifications - Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field. - Eight or more years of ServiceNow experience, with significant time in architecture or technical leadership roles. - Deep expertise across multiple ServiceNow modules. - Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals. - Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios. - Experience designing CMDB, discovery, and service mapping implementations. - Strong understanding of platform security, ACLs, and role design at scale. - Experience leading major upgrades and release planning. - Excellent communication and stakeholder management skills. - ServiceNow CTA, CIS, or CSA certifications. Preferred Qualifications - ServiceNow Certified Technical Architect (CTA) credential. - Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features. - Exposure to multi-instance, multi-region ServiceNow deployments. - Experience integrating ServiceNow with major SaaS platforms (Workday, Salesforce, SAP). - Familiarity with HAM Pro, SAM Pro, or App Engine Studio. How to Apply Would you like to know more about this opportunity? For immediate consideration, please send your resume to [email protected] . Learn more about Bright Vision Technologies at www.bvteck.com .