Role Description The Health and Services Operation of Leidos is seeking a Mid-level ServiceNow System Engineer to work either full-time remotely or onsite full-time supporting our client in Bethesda, MD. The System Engineer will develop plans and technical approaches for and implement transitioning multiple organizational processes, including but not limited to: - All aspects of Software Development Lifecycle - Release Management - Operational maintenance and support - Security and Audit support from the current set of tools to the ServiceNow platform. Qualifications - Bachelor’s degree, or higher, and a minimum of 5 years of experience in System Engineering, Computer Science, Information Systems, or other related fields. - Minimum 3 years’ experience with ServiceNow setup and administration, including a minimum of 1 year of hands-on experience with ServiceNow SPM and the platform API. - A combination of technical knowledge and soft skills to introduce, design, implement, and support solutions for existing and new processes using the ServiceNow platform for Federal or other public sector organizations. - Deep technical knowledge of ServiceNow SPM application, including proven hands-on experience developing solutions using a combination of the platform's native capabilities and custom development to drive and support complex organizational processes. - Experience implementing hybrid solutions using cloud-based ServiceNow platform and on-premise data stores, tools, and systems using ServiceNow API, choosing strengths and capabilities of each component to deliver solutions in a time- and cost-efficient manner. - Knowledge and understanding of project management and configuration management processes, procedures, and principles for a large software development organization. - Demonstrated ability to operate within a systems engineering or configuration management team supporting 10+ divisions and teams within an organization. Requirements - US Citizen or Green Card holder with the ability to obtain and maintain HHS Public Trust clearance. - Be currently located in the UNITED STATES for the CURRENT three consecutive years. Preferred Qualifications - Understanding of fundamental principles, capabilities, and risks of AI-based services and tools, as well as prior experience extending existing solutions or developing new solutions taking advantage of AI capabilities, is a plus. Pay Range Pay Range $92,300.00 - $166,850.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Original Posting June 23, 2026. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

• Configure, deploy, and operate Now Assist capabilities (Skills, Agents, Agentic Workflows, Agent to Agent Integration, AI Control Tower, Now Assist for Creator) • Integrate and align Moveworks with ServiceNow experiences, ensuring seamless handoff, consistent intents, and enterprise-approved patterns • Develop within platform-level AI standards for enterprise re-use and scalability • Design and maintain reusable AI configurations, including Skills and Agents • Define reference architectures for common use cases across AI configurations • Leverage out-of-the-box and configurable AI features wherever possible to maximize maintainability and upgrade safety • Establish operational runbooks for AI capabilities, including monitoring, incident response, and problem management

Role Description This position may be performed remotely from the following locations within the United States of America: Arkansas, Kansas, Missouri, Oklahoma, and Texas. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with OU Health. State locations and specifics are subject to change as our hiring requirements shift. The ServiceNow System Developer II plays a key role in managing and maturing of the OU Health’s ServiceNow platform. The position is responsible for performing development and support activities, as well as supporting System Administrator escalations of complex platform issues. In addition, this role will support all installed modules (currently ITSM and SPM), as well as custom applications. The ServiceNow System Developer II will also be responsible for technical design, ServiceNow code development and work with OUH business units to build solutions and workflow, supporting their maintenance, continual service improvement, and new capabilities on the ServiceNow platform. Essential Responsibilities - Perform day-to-day administration of service requests to the ServiceNow team pertaining to creating users, group management, and data management. - Implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, notifications. - Work with system architect to fully understand business functionality, pain points, and areas of improvement. - Proactively keep ServiceNow skills current to drive platform expansion, adoption and organization initiatives. - Perform ServiceNow implementation tasks including but not limited to: CMDB. - Develop clear and concise technical and process documentation. - Maintain the integrity of the ServiceNow tool across production and non-production environments. - Understand new ServiceNow features and unused module functionality. - Maintain an ongoing knowledge of the ServiceNow product, version upgrades and enhancements, new features, etc. - Assist in the technical solution aspect of ServiceNow implementations specific to design, solution architecture, integrations and functional implementation. - Identify inefficiencies to ultimately implement areas of automation and development. - Participate in the upgrade cycle for ServiceNow, including coordination of clones, upgrades and testing (via use of the Automated Test Framework). - Assist with the design of ServiceNow integrations and work with business partners and technical teams for implementation. General Responsibilities - Performs other duties as assigned. Qualifications - Bachelor’s Degree required. - 3-5 years of ServiceNow platform experience administering the platform, monitoring performance, deploying applications, building out catalog items and workflows required. - ServiceNow Certified Systems Administrator (CSA) required. - ServiceNow Certified Application Developer (CAD) required within 18 months of hire. Requirements - Understanding and ability with writing and debugging: Glide functions and APIs (Global and Scoped), UI Framework, UI Builder Components, JavaScript (ES5 & ES6), JSON, XML, AngularJS, Jelly, HTML, CSS. - Hands on experience with: Workspaces, UI Builder, Flow Designer, Playbooks, Decision tables, Process Automation Designer, Service Portal, Widgets, UI Macros, UI Pages, ServiceNow Studio, Scoped Application Development, REST API concepts and troubleshooting. - Ability to review requirements, understand the associated business process and how the requested changes will fit within. This includes assessing the impact of changes on other processes and applications, raising any concerns or red flags and understanding the Why behind each change being made. - Advanced communication skills (written and speaking skills). - Strong attention to detail. - Strong ability to work with relational database concepts. - Strong knowledge of ServiceNow development methodologies and practices. - Experience with enabling and configuration of multiple ServiceNow modules. - Experience with the enablement of business Process Automation. - Experience in assisting the upgrading the most current and previous release of ServiceNow. - Experience creating and maintaining ServiceNow documentation and training. Benefits - Comprehensive benefits package, including PTO. - 401(k). - Medical and dental plans. - Many more benefits designed to meet your specific needs both inside and outside of the work environment.

Role Description Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked, cloud-based or Internet-related computer programs. Code may be used in commercial or end-user applications, such as materials management, financial management, HRIS, mobile apps or desktop applications products. Using current programming language and technologies, writes code, completes programming and performs testing and debugging of applications. Completes documentation and procedures for installation and maintenance. May interact with users to define system requirements and/or necessary modifications. As a ServiceNow Developer IV, you will be responsible for designing, developing, and implementing enterprise-grade ServiceNow solutions while ensuring a compliant, secure, and performant platform. You will work closely with the Product Manager and development team to translate business requirements into robust technical solutions. This role requires deep technical expertise in the ServiceNow platform, strong scripting skills, business acumen, and the ability to translate complex requirements into scalable, automated solutions aligned with organizational goals. Qualifications - Bachelor’s degree in computer science, Information Systems, or a related technical field, or equivalent years of progressive hands-on experience showing continued levels of ownership and accountability. - Strong verbal and written communication skills. - 8+ years of progressive experience in ServiceNow development and platform architecture. - Exceptional knowledge of configuration management, the ServiceNow CMDB, and CSDM. - Hands-on experience with ITSM, ITOM, IRM/GRC, HRSD, CSM, and/or custom scoped applications. - Proven experience in Agile or Scrum methodology. - Strong scripting skills in JavaScript, Glide API, and knowledge of front-end technologies (HTML, CSS, AngularJS). - Exposure to AI Search, Virtual Agent, Performance Analytics, and Predictive Intelligence. - Advanced integration experience using Integration Hub, REST/SOAP, OAuth2, and MID servers. - Familiarity with ServiceNow App Engine Studio, UI Builder, and Workspaces. - Basic understanding of data modeling, process automation, and platform scalability strategies. - Excellent written and verbal communication skills, with the ability to interact confidently with stakeholders and executives. - Strong problem-solving skills and a proactive approach to platform improvements. - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) Requirements - Design, develop, and maintain ServiceNow applications, modules, platform, and integrations. - Translate business outcomes into technical specifications and workflows. - Define development, security, documentation, and system health standards and practices, ensuring they are communicated, understood, monitored, and adhered to. - Manage regular patch and upgrade planning, scheduling, and implementation. - Lead quality assurance efforts including test planning, execution, and defect resolution. - Ensure platform stability through health scan monitoring and remediation, instance observer statistics evaluations, and continual management of overall instance performance. - Ensure vendor support is actively working documented issues, driving to resolution. - Mentor junior developers and ensure adherence to coding and documentation standards. - Perform system administration tasks including user access, security roles, and platform upgrades. - Conduct code reviews and enforce best practices in development and testing. - Be prepared to provide on-call production management support to ensure ServiceNow incidents are mitigated within company SLA standards. - Foster clear and professional communication with stakeholders at every organizational tier. - Stay current with ServiceNow releases and recommend enhancements to improve platform capabilities. Benefits - Collaborative and open culture where communication and engagement are central to success. - Remote-first company with camera/video capability to simulate the office environment. - Enhanced security and protection of sensitive company information through video participation.