• Define and maintain product strategy aligned to pillar and organisational objectives • Develop, own, and communicate the product roadmap and other standard collateral to ensure all customer facing teams deliver consistent and accurate messaging, effectively communicating our value propositions in language that resonates with customers. • Ensure alignment between customer needs, market trends, and technical capabilities • Contribute to wider portfolio strategy and planning • Translate strategy into well-defined and commercially sound product backlogs and requirements • Ensure that products maximise revenue opportunities in terms of modularity – ensuring we can deploy at a range of price points and up-sell additional capabilities over time • Developing marketing strategies in collaboration with the Public Safety marketing team • Working closely with engineering teams to deliver high-quality software solutions • Prioritise features and enhancements based on value, risk, and opportunity • Track delivery progress and ensure alignment to agreed milestones • Support successful product launches and releases • Proactively manage the Product Lifecycle, communicating it regularly to the company and customers • Understand technology and keep abreast with the latest technology • Research competitors, relevant products, market trends and regularly update the product strategy to meet the best commercial outcome • Engage regularly with customers to understand needs, challenges, and behaviours • Gather and analyse feedback of usage data and market trends • Translate insights into product improvements and innovation opportunities • Identify and develop product enhancement opportunities to grow your product revenues • Explore and incorporate emerging technologies (including AI where relevant)

• Define the vision for an AI-native platform, prioritizing agentic architectures, multi-agent orchestration, and LLM-based workflows as core building blocks of Sherweb's growth. • Own the roadmap for agents, orchestration services, and AI workflows, balancing first-party agent experiences with third-party extensibility for partners and their vendors of choice. • Track the rapidly evolving landscape of foundation models, agent frameworks (MCP, A2A protocols), orchestration tooling, and competitor agent ecosystems, translating marketplace intelligence into strategy. • Collaborate closely with Marketing and Sales to develop action plans, communication strategies, and sales tools that clearly articulate the value and capabilities of an agentic platform and its integration ecosystem. • Engage clients (both internal & external), partners, and external vendors to capture agent workflow needs, drive integrations and extensibility, and promote responsible adoption. • Mentor peers and build organizational fluency in LLMs, agent design, evaluations, RAG, and responsible AI practices. • Analyze sales results, customer feedback, internal feedback, and AI-specific telemetry (model accuracy, latency, cost, adoption, and quality signals) to refine strategies, offerings, and customer satisfaction goals. • Represent Sherweb as a voice in the agentic AI and platform ecosystem space, championing responsible AI and an open, extensible vision.

• Manage the complete lifecycle of data products, from ideation and development to deployment, optimization, and continuous improvement. • Define and prioritize data product roadmaps, balancing business needs, technical feasibility, and stakeholder expectations. • Partner with cross-functional teams, including Data Engineers, Data Scientists, Analytics Specialists, and business stakeholders. • Understand data architectures, ETL/ELT pipelines, integrations, and analytics platforms to support product decisions and strategic direction. • Translate business needs into clear, actionable, and achievable requirements for technical teams. • Perform data profiling and analysis to identify patterns, relationships, and opportunities for value creation. • Define metrics, KPIs, and success criteria to measure the performance and impact of data products. • Validate solutions with users and stakeholders to ensure they meet business needs and expectations. • Foster a data-driven culture and support the adoption of AI and automation within team workflows. • Lead and influence cross-functional teams while supporting the growth and development of the professionals involved in data initiatives.

• Lead the vision, strategy, and execution of the Consumer Directed Health product roadmap across HSA, HSA Investments, FSA, HRA, claims technology, and related service technology support initiatives • Drive operational excellence and accountability across multiple product domains and leadership teams • Partner cross-functionally with Engineering, Design, Operations, and Commercial stakeholders to align product investments with company priorities • Lead and mentor a high-performing organization of Product Managers and Product leaders through coaching, collaboration, and strategic oversight • Drive AI-enabled product innovation and operational improvements across customer and internal experiences • Oversee prioritization and execution of internal operational product initiatives and service technology support efforts • Ensure scalable product delivery processes and disciplined roadmap execution through strong product operating model practices • Shape future-state product strategy and market differentiation within the CDH ecosystem.