Role Description Do you have experience in collections and a passion for delivering exceptional customer service while helping individuals through challenging situations? If so, we’re looking for someone like you! Join the Industry Leader. Professional, the nation’s top provider of accounts receivable management services, is hiring Credit Representatives right now! We’re revolutionizing the collections industry—one call, text, and chat at a time—and we need compassionate, driven individuals to join us. Why Choose Professional? At Professional, we believe every interaction matters. That’s why we prioritize building positive, productive relationships with consumers. With cutting-edge omni-channel communication tools, you'll connect with customers via text, live chat, email, and phone—delivering top-notch service at every touchpoint. If you’re enthusiastic about creating positive experiences and being part of a forward-thinking team, we want to hear from you! Qualifications - Minimum of 1.5 years 1st or 3rd party collection experience. - Dedicated, private room in your home that is quiet during work hours. - Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC. - Your desktop work surface must have room for 2 PC monitors. Professional will provide all computer equipment. - You will be required to sign and acknowledge these work-from-home requirements. - Must have a personal cell phone to install a security application. - Must be present in virtual work environment via company provided webcam during all working hours. - Must be meeting minimum performance levels and KPI’s. Requirements - Use state-of-the-art technology and communicate with Consumers via phone, live chat, email and text. - We will train you to take inbound and outbound calls with utmost professionalism and courtesy. - Negotiate and set-up payments. - Navigate cutting edge Customer Relationship Management (CRM) software. - Learn negotiation and sales techniques applicable to all industries. - Negotiate payment agreements, resolve customer concerns and help consumers get out of debt. - General computer skills are required with the ability to navigate multiple screens and type 25 words per minute. - Good decision making skills are required. Benefits - A stable organization offering an exciting yet challenging employment opportunity. - Growth potential, both personally and professionally. - Comprehensive training to set you up for success. - A supportive, dynamic team environment and Company Culture. - The chance to make a meaningful impact by helping people navigate tough times. - Great benefits (health, dental & vision Insurance) with the Employee only cost share is $206.76 per month and eligible the 1st of the month following 60 days. - We offer a traditional 401k/Roth Plan with discretionary matching. - Paid Time-Off accruing up to 80 hours per year as of day 1 for the first 2 years (based on hours worked) along with 7 paid Holidays (after 60 days of employment). - Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community. - Compensation begins at $15.50-$17.00 per hour, depending on experience, plus commission. Company Description See what it's like to work at Professional Credit by visiting our website at and checking out our video at: Professional Credit Careers Apply today and start making a difference with Professional! EOE/DFW

• Deliver exceptional care to a cohort of complex patients across multiple geographies, leveraging video telehealth visits and an interdisciplinary team. • Guide and oversee the medical management of patients (utilizing the 5M framework) during their tenure with Gold Care. • Work closely with other members of the patient's care team including their PCP, specialists, and other Devoted teams such as pharmacy, or specialty care. • Collaborate with the patients’ support systems such as family members and caregivers in order to coordinate care for the patient and deliver a collaborative care plan. • Maintain accurate and up-to-date patient medical records, ensuring compliance with relevant legal and ethical guidelines. • Adhere to all relevant laws, regulations, and industry standards, including patient privacy and telehealth regulations.

Role Description The role involves linking the patient experience between PACT and the practice site, utilizing resources and critical thinking skills to assist callers, and performing various administrative tasks. - Uses facility/provider information and established policies to link patient experiences. - Assists inbound callers and makes outbound calls as necessary. - Recognizes complex problems and escalates for resolution when needed. - Performs basic technical troubleshooting for online applications and systems. - Schedules patient appointments and coordinates cancellations, reschedules, and additions. - Obtains and verifies demographic and insurance information, ensuring accuracy. - Completes essential forms and updates medical records with patient information. - Identifies emergent calls and transfers to Registered Nurse for triaging. - Determines patient needs for routing, scheduling, and medication refill requests. - Provides customer service per departmental standards, measured by post-call surveys. - Assists with organizational marketing efforts and maintains documentation. - Performs additional duties based on department needs. - Maintains knowledge of all information systems utilized by the department. Qualifications - High School Graduate - Typically requires 0-1 year experience in a call center, healthcare, or customer service-related area. Requirements - Knowledge of customer service and ability to work with a variety of patients. - Ability to follow workflows in a structured environment. - Basic knowledge of medical terminology is helpful but not required. - Basic understanding of computers and desktop software packages. - Ability to work in a fast-paced environment, handling various customer needs. - Basic multitasking and problem-solving skills, as well as organization and prioritization skills. - Ability to use/manage a multiple-line telephone system. - Demonstrated ability for analysis, logical thinking, accuracy, and attention to detail. - Strong verbal communication skills and ability to interact with a diverse customer population. - Ability to provide excellent customer service and follow up. - Ability to communicate with customers while documenting interactions on multiple systems. - Ability to work a variety of hours based on departmental business needs. Benefits - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and financial wellness programs. - Educational Assistance Program.

Role Description This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. - Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph. - Assist patients and caregivers in conducting assessments related to Patient Support services. - Act as a liaison between patients, families and health care providers related to medication access. - Address general inquiries regarding program services, disease states, or product related queries based on provided materials. - Offer continuous support on disease states or product-related questions to ensure patient adherence. - Refer the patient to their healthcare providers for clinical questions beyond program materials. - Document patient information and interactions within the electronic patient record. - Conduct ongoing file review and updates to reflect patient journey. - Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers. - Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options. - Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy. - Participate in specialized training sessions for specific therapies provided by the pharmaceutical team. - Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed. - Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution. - Maintain clear communication with the manager, team and the client regarding the management of patient cases. - Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes. - Report Adverse Events / Severe Adverse Events following program procedures. - The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. May be required to be on standby/on call as part of this role. Qualifications - A Diploma in health care or a related field, with a preference for Bachelor’s degree. - Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required. - Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields. - Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry. - Fluency in French and/or English may be required depending on program and geographic location. Benefits - Compensation, benefits, and resources that enable a highly inclusive culture. - Traditional offerings like medical, dental, and vision care. - Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness. - Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. - Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.