Title: Receptionist (part-time) Location: Wichita Falls United States Part time job requisition id: Req.163845 Job Description: Our associates celebrate lives. We celebrate our associates. Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties. JOB RESPONSIBILITIES - Greets guests and visitors, offering assistance when entering the building - Notifies staff members when appointments arrive and escorts guests to appropriate room - Answers routine questions associated with services, products, location directions, etc. - Immediately notifies and involves management with customer service and security issues - Receives deceased belongings from family and follows chain of custody procedures - Answers, screens, and routes incoming calls to appropriate staff members - Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee. - Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture - Receives incoming mail and packages - Maintains organized and current electronic and paper files and records, such as deeds and trust files - May perform light typing, proofreading, data entry or printing MINIMUM REQUIREMENTS Education - High School Diploma or equivalent Experience - Six months general office, receptionist, or administrative support experience preferred - Proficient at operating telephones, fax, copier Knowledge, Skills and Abilities - Working knowledge of MS Office Suite - Clear and professional speaking voice and tone - Professional interpersonal skills to handle sensitive and confidential situations - Position continually requires demonstrated poise, tact and diplomacy - Ability to work schedule including Saturday and or Sunday and beyond standard business hours Postal Code: 76302 Category (Portal Searching): Administration and Clerical Job Location: US-TX - Wichita Falls

Support the administration and oversight of eviction defense programs, monitor contractor performance, provide technical assistance to stakeholders, and identify service delivery challenges to enhance housing stability for low-income tenants.

• Supervise financial support services employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance. • Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly. • Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, development, planning for key roles, and off-boarding management. • Identify areas for additional training to ensure that skill levels are uniformly excellent across the group. • Ensure that team members follow established workflow process, including necessary reviews and approvals. • Serve as initial point of contact and aid team members with daily questions and concerns. • Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction. • Ensures consistent and regular communication with law firm around aged balances and identifies and elevates problem accounts to management. • Maintain a thorough knowledge of client billing and payment terms, discount arrangements, lawyer and client preferences. • Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation. • Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges. • Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary. • Work with manager to create development plans and challenging assignments for team members. • Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings. • May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs). • Have a strong knowledge of the client’s businesses and the impact of our services. • Foster cross-training and a sense of teamwork to optimize client service delivery. • Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned and pursuant to firm policy to ensure timely remittance. • Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy and departmental procedures. • Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and key performance indicators based on established frequency or as requested. • Work closely with senior management and report on daily activities to resolve issues before they impact collections results. • Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month. • Prepare documents for write-off of accounts receivable adhering to the firm’s approval policy. • Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate matters to be closed where appropriate; work with the departed attorney to collect open invoices. • Research and monitor unapplied payments. • Monitor payment arrangements to ensure compliance with payment terms.

• Supervise financial support services employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance • Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly • Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, development, planning for key roles, and off-boarding management • Identify areas for additional training to ensure that skill levels are uniformly excellent across the group • Ensure that team members follow established workflow process, including necessary reviews and approvals • Serve as initial point of contact and aid team members with daily questions and concerns • Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction • Ensures consistent and regular communication with law firm around aged balances and identifies and elevates problem accounts to management • Maintain a thorough knowledge of client billing and payment terms, discount arrangements, lawyer and client preferences • Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation • Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges • Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary • Work with manager to create development plans and challenging assignments for team members • Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings • May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs) • Have a strong knowledge of the client’s businesses and the impact of our services • Foster cross-training and a sense of teamwork to optimize client service delivery