Support the administration and oversight of eviction defense programs, monitor contractor performance, provide technical assistance to stakeholders, and identify service delivery challenges to enhance housing stability for low-income tenants.

• Supervise financial support services employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance. • Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly. • Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, development, planning for key roles, and off-boarding management. • Identify areas for additional training to ensure that skill levels are uniformly excellent across the group. • Ensure that team members follow established workflow process, including necessary reviews and approvals. • Serve as initial point of contact and aid team members with daily questions and concerns. • Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction. • Ensures consistent and regular communication with law firm around aged balances and identifies and elevates problem accounts to management. • Maintain a thorough knowledge of client billing and payment terms, discount arrangements, lawyer and client preferences. • Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation. • Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges. • Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary. • Work with manager to create development plans and challenging assignments for team members. • Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings. • May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs). • Have a strong knowledge of the client’s businesses and the impact of our services. • Foster cross-training and a sense of teamwork to optimize client service delivery. • Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned and pursuant to firm policy to ensure timely remittance. • Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy and departmental procedures. • Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and key performance indicators based on established frequency or as requested. • Work closely with senior management and report on daily activities to resolve issues before they impact collections results. • Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month. • Prepare documents for write-off of accounts receivable adhering to the firm’s approval policy. • Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate matters to be closed where appropriate; work with the departed attorney to collect open invoices. • Research and monitor unapplied payments. • Monitor payment arrangements to ensure compliance with payment terms.

• Supervise financial support services employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance • Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly • Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, development, planning for key roles, and off-boarding management • Identify areas for additional training to ensure that skill levels are uniformly excellent across the group • Ensure that team members follow established workflow process, including necessary reviews and approvals • Serve as initial point of contact and aid team members with daily questions and concerns • Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction • Ensures consistent and regular communication with law firm around aged balances and identifies and elevates problem accounts to management • Maintain a thorough knowledge of client billing and payment terms, discount arrangements, lawyer and client preferences • Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation • Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges • Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary • Work with manager to create development plans and challenging assignments for team members • Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings • May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs) • Have a strong knowledge of the client’s businesses and the impact of our services • Foster cross-training and a sense of teamwork to optimize client service delivery

Role Description The Legal Talent Acquisition Coordinator is responsible for supporting the firm’s efforts to recruit and onboard lawyers. Under the supervision of the Talent Acquisition Managers, the Coordinator will schedule interviews and maintain candidate records through our application tracking system to ensure a seamless hiring process. The Coordinator works closely with the Talent Acquisition Managers to identify top legal talent, ensuring compliance with all hiring policies. Strong organizational, communication and multitasking skills are essential to succeed in this role. Prior experience in legal law firm recruiting is preferred. - Will be an essential member of a national recruiting team, supporting the growth of a designated practice group across all levels of lawyer hiring. - Assists and coordinates all activities related to the full life cycle of a lateral candidate, including: - Creating job requisitions and postings - Maintaining candidate files in the applicant tracking system - Coordinating interview schedules - Compiling candidate feedback - Preparing standard offer letters - Under the supervision of Talent Acquisition Managers, will communicate directly with search firm agencies, associate, and partner candidates and internal stakeholders to ensure a seamless candidate experience. - In addition to maintaining a high volume of interviews, will manage the conflicts checks and background checks, as well as collaborate with the Talent Acquisition Managers on special projects. - Maintain and provide information and reports regarding recruitment to business and HR leadership team. - Process prompt payment of vendor invoices for all U.S. related recruitment expense and maintain records. - Assist with the administrative process of executing agreements with new agency relations. - During the summer months, in addition to lateral recruiting responsibilities, assist respective practice group in preparing for summer associate reviews (e.g. collecting and compiling evaluations), planning the practice group summer associate summit and handling additional administrative tasks. Please note, this position does not require the hosting of in-person summer events. - Supports the recruiting brand by creating an exceptional candidate experience. - Must be able to work flexible/additional hours periodically as needed. Qualifications - Hands-on experience in MS Outlook, Word, Excel (experience using pivot tables and other advanced analytics preferred). - Outstanding communication, presentation and interpersonal skills required. - Comfortable learning and working in new recruiting/HR software platforms and communicating with firm stakeholders and executive management. - Excellent written communication skills. - Strong multi-tasking, organizational and time management skills. - Ability to work effectively under pressure and in a fast-paced environment. - Meticulous attention to detail. - A team player with a self-starter attitude. - Must be able to work flexible/additional hours as needed. Requirements - Minimum Education: High School or GED - Preferred Education: 4 Year / Bachelor's Degree - Minimum Years of Experience: 3 years in legal recruiting or similar environment