• Supports Geisinger’s Translation Center of Excellence by coordinating enterprise translation operations for patient-facing and operational content across the health system • Coordinates translation intake, triage, prioritization, and governance processes • Manages translation requests through ServiceNow or other designated workflow tools • Supports Epic-related translation workflows by coordinating work queues, tracking source and translated content • Verifies source content readiness before translation begins • Monitors and reports key operational indicators • Maintains quality assurance logs and supports audits related to translation accuracy • Supports vendor coordination by tracking assignments and escalation of issues • Prepares dashboards, reports, and routine operational summaries for leadership and stakeholders • Supports adherence to HIPAA and patient confidentiality requirements

• Clearly and accurately present on-demand visual information to blind and low vision customers. • Consistently answer calls while scheduled. • Display a composed, and professional demeanor that inspires trust and supports the Aira mission. • Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development. • Maintain strict data privacy standards and confidentiality. • Maintain regular and consistent attendance and punctuality. • Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles. • Anticipate Explorers’ needs and provide exceptional customer experience. • Seek and act on constructive feedback; apply learnings from others to enhance your own abilities. • Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations. • Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status. • Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise. • Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers). • Set high standards of performance for self and others. • Assume responsibility and accountability for completing assignments and tasks successfully. • Responsibilities and activities may change or new ones may be assigned at any time with or without notice. • Follow Visual Interpreter Code of Professional Conduct

• Embody the Aira brand by always being helpful, consistent, creative, and kind. • Provide an exceptional customer experience by utilizing training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs. • Contribute to the organization’s growth and success by being a core member of the Aira team by supporting other Visual Interpreters. • Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training. • Clearly and accurately present on-demand visual information to blind and low vision customers. • Consistently answer calls while scheduled. • Display a composed, and professional demeanor that inspires trust and supports the Aira mission. • Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development. • Maintain strict data privacy standards and confidentiality. • Maintain regular and consistent attendance and punctuality. • Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles. • Anticipate Explorers’ needs and provide exceptional customer experience. • Seek and act on constructive feedback; apply learnings from others to enhance your own abilities. • Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations. • Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status. • Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise. • Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers). • Set high standards of performance for self and others. • Assume responsibility and accountability for completing assignments and tasks successfully. • Responsibilities and activities may change or new ones may be assigned at any time with or without notice. • Follow Visual Interpreter Code of Professional Conduct

Title: Interpreter Location: Amarillo United States Salary $19.87 - $29.81 Hourly Location Amarillo, TX Job Type Part-Time Job Number 202400632 Division Student Affairs Department 10_10_04_410500 - (ABLE) - Disability Job Description: Summary At Amarillo College, our mission is: Transforming our community and economy through learning, innovation, and achievement. Every team member, regardless of job title or duties, is responsible first and foremost, for assisting students in every way. This is an exciting time to work for Amarillo College! We are seeking our next Part-Time Interpreter who will be all-in on our mission and who will facilitate effective communication by interpreting spoken language into American Sign Language (ASL), ensuring the accurate and complete conveyance of meaning and intent. The position supports access to classroom instruction and related academic activities in accordance with professional interpreting standards. Qualifications EDUCATION: Required: - High School Diploma or GED. - One (1) year of college coursework and demonstrated ability to sign using traditional ASL sign language skills. Preferred:Associate's Degree. CERTIFICATES/LICENSES: Required:Certified interpreter or willing to obtain certification within thirty (30) days of hire. (ASL Sign Language.) EXPERIENCE: Required: Some experience working with hard of hearing/deaf individuals using ASL interpreting skills. Preferred: One (1) year of experience working in a school or college setting. Job Duties & Responsibilities - Use American Sign Language (ASL) to interpret spoken information. - Interpret a variety of courses as required to support individual student needs. - Provide voice interpretation for students who are deaf or hard of hearing when appropriate. - Maintain the pace of classroom instruction to ensure the student has full access to presented information. - Adhere to the Interpreter Code of Conduct and professional standards. - Attend and interpret classroom sessions alongside the student who is deaf or hard of hearing. - Interact professionally and respectfully with departmental personnel, students, vendors, community members, and management. - Participate in and complete assigned performance assessments and evaluations. - Perform other work-related duties as required. - As an Amarillo College employee, seek knowledge of and pledge to actively engage in a culture of caring striving to serve students, peers and the community by embracing the AC Core Values: Wow, Family, Fun, Innovation, and Yes! Knowledge, Skills & Abilities - Proficient communication skills (Interpersonal, Verbal, and Written). - Active listening and critical thinking skills. - Excellent attention to detail. - Knowledge of American Sign Language (ASL). - Knowledge of accessibility requirements and accommodations for individuals who are deaf or hard of hearing in an educational environment. - Knowledge of FERPA and confidentiality requirements related to student information. - Skill in accurately interpreting spoken English into ASL and ASL into spoken English while preserving meaning, tone, and intent. - Skill in maintaining pace with classroom instruction to ensure timely access to information. - Ability to interpret for a wide range of academic courses as needed to support student access. - Ability to maintain concentration and accuracy for extended periods of interpreting. - Ability to work collaboratively with faculty, disability services staff, and students. - Ability to attend and interpret scheduled classes consistently and punctually. Salary: Amarillo College follows a lag pay strategy, with starting offers typically between the minimum and midpoint of the pay grade, rarely reaching the maximum to support long-term growth within each position. Pay grade 10 Amarillo College Pay Grades, (salary is determined by Human Resources based on education, work experience and internal comparisons). Physical Demands: While performing the duties of this job, the employee is frequently required to travel between offices and buildings, and requires the ability to lift, carry, push, pull and/or maneuver office supplies as needed. Work Conditions: This position operates in a professional office environment, routinely uses standard office equipment (i.e. computers, phones, copy and fax machines, filing cabinets) and is in a high traffic area with continual interruptions. Software commonly used includes Microsoft Office, Colleague, Business Objects, and various other educational applications.) Work may also be performed outside of the office and with little to no supervision. Promotional Opportunity Policy: Under the Amarillo College Promotional Opportunity Policy, only current appointed or part-time non-appointed employees will be considered for a position during the first five (5) working days from notice or posting.