Trupanion logo
Trupanion

Medical insurance for the life of your pet.

Bilingual Claims Quality Assurance Analyst

AnalystAnalystFull TimeRemoteMid LevelTeam 1,001-5,000Since 2000H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

21 hours ago

Salary

$70K / year

Seniority

Mid Level

High School2 yrs expFrenchEnglish

Job Description

Bilingual Claims Quality Assurance Analyst

Trupanion

• Review medical records, forms, invoices, and supporting documents to evaluate claims decisions in accordance with Trupanion policies, including complex cases. • Work closely with claims team members and managers to ensure accuracy and consistency in claims handling while contributing to an exceptional customer experience for pet owners and veterinary clinics. • Assist in designing, preparing, reviewing, and tracking audits of claims payment verification. • Support internal and external audits of Trupanion products. • Identify trends and opportunities for process improvement within claims operations. • Translate and transcribe medical records and communications from clients or third parties between French and English. • Maintain a high level of accuracy, productivity, adaptability, and collaboration in a fast-paced environment.

Job Requirements

  • Bilingualism (French and English) required.
  • Quebec claims adjuster license in damage insurance (personal lines).
  • Minimum of two (2) years' experience in property and casualty claims processing.
  • At least one (1) year of experience in telephone customer service.
  • Asset: experience with pet medical insurance or in a veterinary clinic.

Benefits

  • Employer-paid supplemental health insurance for you and your family
  • Trupanion partners with Wealthsimple to help manage your RRSP, pension, and other savings
  • Four weeks of paid vacation and 11 floating holidays (you can decide which days matter most to you!)
  • Five weeks paid sabbatical after five years of employment
  • Employer-paid medical insurance for one pet (cat or dog)
  • Paid time off to volunteer with non-profit organizations
  • Open, friendly, and fun work environment that welcomes pets

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