• Own the relationship. Build and manage high-touch relationships with leaders, implementing partners, and key stakeholders across your track — whether that's local organizations in priority cities or points-of-contact within national organizational networks. • Drive activation strategy. Develop and execute activation strategies tailored to the conditions of each market or network rather than applying a single model. • Build the leader pipeline. Identify and recruit leaders into the BTP community, working alongside partners to accelerate onboarding and integration. • Create reciprocal models. Build partnership structures and engagement approaches where partners and leaders feel genuinely connected to BTP's mission — not extracted for content or stories. • Run activation touchpoints. Execute convenings, partner events, and leader onboarding moments in close coordination with your Community Manager. • Generate the learning. Capture what drove engagement and what didn't — and feed that signal back into the operating model systematically. • Build toward self-mode. Develop relationships and structures that create self-sustaining activation pipelines over time. • Track what matters. Monitor progress toward activation goals and surface clear signals on what conditions enable self-sustaining growth. • Coordinate with Partner Engine. Work with the Partner Lead, relationship managers, and relevant colleagues to ensure activation is coordinated with broader partner and donor-engagement work. • Connect across tracks. Partner with the other Sr. EM to identify where regional and organizational activation intersect and reinforce each other. • Support platform adoption. Collaborate with the Platform team to ensure leader onboarding is smooth and the platform actively supports activation on the ground.

• Telephone and in-person support for our customers • Responsibility for ensuring a smooth process flow of all installation activities related to customer sites • Active contribution to shaping our solution portfolio • Ensuring customer satisfaction

Role Description The Senior Manager supports Payer Access & Reimbursement activities as a member of a cross-functional team, oriented to Medical Affairs (MA) activities related to medical access, evidence generation, value proposition creation, and coverage in policy, all of which impact the reimbursement of Quest’s portfolio of tests. This individual proactively brings expertise in the reimbursement of laboratory medicine to build and execute key strategic initiatives and decision points. - Instrumental in the coordination of activities related to external engagement with health plans, specialty societies, coalitions, and others. - Enhances coverage and reimbursement or improves the reputation of Quest Diagnostics with the professional and payer communities. - Possesses strong leadership, problem solving, and presentation capabilities to facilitate the decision-making process. - Mitigates risk for the organization. This is a Remote opportunity. Pay Range: $130,000 - $155,000/ year, 15% Annual Incentive Plan/Bonus Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits - Medical/Prescription Drugs - Dental - Vision - Flexible Spending Accounts (FSAs) - Supplemental Health Plans - 401(k) Plan – Company match dollar-for-dollar up to 5% - Employee Stock Purchase Plan (ESPP) - Supplemental Life Insurance - Dependent Life Insurance - Short- and Long-Term Disability buy-up - Blueprint for Wellness - Emotional Well-Being Resources - Educational Assistance Equal Opportunity Employer Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

• Manage the full intake process from initial inquiry through client onboarding. • Respond promptly to inbound calls, website inquiries, referrals, and other lead sources. • Conduct intake calls to gather client information, assess needs, and determine eligibility for services. • Build rapport with prospective clients and families while providing exceptional customer service. • Convert qualified leads into active clients through effective communication and follow-up. • Maintain accurate and up-to-date records within CRM, EMR, or intake management systems. • Coordinate onboarding documentation, insurance verification, and required paperwork. • Schedule consultations, assessments, and onboarding appointments with relevant team members. • Collaborate closely with clinical, operations, and administrative teams to ensure smooth transitions into services. • Track intake metrics, lead status, conversion rates, and onboarding progress. • Follow up consistently with prospective clients to maximize enrollment opportunities. • Identify and resolve intake-related issues while maintaining a high standard of client satisfaction. • Ensure compliance with company policies, confidentiality requirements, and industry regulations.