• Telephone and in-person support for our customers • Responsibility for ensuring a smooth process flow of all installation activities related to customer sites • Active contribution to shaping our solution portfolio • Ensuring customer satisfaction

Role Description The Senior Manager supports Payer Access & Reimbursement activities as a member of a cross-functional team, oriented to Medical Affairs (MA) activities related to medical access, evidence generation, value proposition creation, and coverage in policy, all of which impact the reimbursement of Quest’s portfolio of tests. This individual proactively brings expertise in the reimbursement of laboratory medicine to build and execute key strategic initiatives and decision points. - Instrumental in the coordination of activities related to external engagement with health plans, specialty societies, coalitions, and others. - Enhances coverage and reimbursement or improves the reputation of Quest Diagnostics with the professional and payer communities. - Possesses strong leadership, problem solving, and presentation capabilities to facilitate the decision-making process. - Mitigates risk for the organization. This is a Remote opportunity. Pay Range: $130,000 - $155,000/ year, 15% Annual Incentive Plan/Bonus Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits - Medical/Prescription Drugs - Dental - Vision - Flexible Spending Accounts (FSAs) - Supplemental Health Plans - 401(k) Plan – Company match dollar-for-dollar up to 5% - Employee Stock Purchase Plan (ESPP) - Supplemental Life Insurance - Dependent Life Insurance - Short- and Long-Term Disability buy-up - Blueprint for Wellness - Emotional Well-Being Resources - Educational Assistance Equal Opportunity Employer Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

• Manage the full intake process from initial inquiry through client onboarding. • Respond promptly to inbound calls, website inquiries, referrals, and other lead sources. • Conduct intake calls to gather client information, assess needs, and determine eligibility for services. • Build rapport with prospective clients and families while providing exceptional customer service. • Convert qualified leads into active clients through effective communication and follow-up. • Maintain accurate and up-to-date records within CRM, EMR, or intake management systems. • Coordinate onboarding documentation, insurance verification, and required paperwork. • Schedule consultations, assessments, and onboarding appointments with relevant team members. • Collaborate closely with clinical, operations, and administrative teams to ensure smooth transitions into services. • Track intake metrics, lead status, conversion rates, and onboarding progress. • Follow up consistently with prospective clients to maximize enrollment opportunities. • Identify and resolve intake-related issues while maintaining a high standard of client satisfaction. • Ensure compliance with company policies, confidentiality requirements, and industry regulations.

Role Description We are seeking a dynamic Senior Sales Manager (BFSI) to drive enterprise sales growth within the Banking, Financial Services, and Insurance (BFSI) sector. This role is responsible for leading the complete sales lifecycle, from identifying opportunities and building relationships with key decision-makers to closing high-value enterprise software deals. The ideal candidate will possess deep expertise in Document Management Systems (DMS), strong BFSI domain knowledge, and a proven track record of delivering revenue growth through consultative selling. As a strategic sales leader, you will work closely with business stakeholders, technology teams, and executive leadership to position innovative digital solutions that help financial institutions streamline document-intensive processes, improve compliance, enhance operational efficiency, and accelerate digital transformation initiatives. This is an excellent opportunity for a results-driven professional who thrives in a fast-paced environment, enjoys building long-term customer relationships, and is passionate about helping organizations modernize their business operations through technology. Key Responsibilities - Own and manage the complete sales cycle, including prospecting, lead qualification, solution positioning, proposal development, negotiation, and closure. - Identify and develop new business opportunities within banks, NBFCs, insurance companies, financial institutions, and fintech organizations. - Build and maintain strong relationships with CXOs, business heads, operations leaders, and technology stakeholders. - Develop strategic account plans to drive long-term customer growth and retention. - Understand customer challenges related to document management, compliance, workflow automation, and digital transformation. - Position Document Management System (DMS) solutions that align with business objectives and regulatory requirements. - Conduct product presentations, demonstrations, and value-based discussions with prospective clients. - Collaborate with pre-sales and solution teams to design tailored enterprise solutions. - Consistently achieve and exceed revenue, pipeline, and sales targets. - Expand market presence by identifying emerging opportunities across BFSI segments. - Drive account penetration, cross-selling, and upselling opportunities within existing customers. - Monitor market trends, competitor activities, and customer needs to refine go-to-market strategies. - Work closely with product, implementation, and customer success teams to ensure smooth project transitions and customer satisfaction. - Coordinate with internal stakeholders for proposal creation, pricing approvals, contract negotiations, and deal closures. - Maintain accurate sales forecasts, pipeline visibility, and CRM updates. - Lead commercial discussions and contract negotiations with enterprise customers. - Develop compelling business cases and ROI-driven value propositions. - Support marketing initiatives, industry events, and customer engagement programs to generate new opportunities. Qualifications - 7+ years of experience in BFSI sales, enterprise software sales, or digital transformation solution sales. - Proven success managing end-to-end sales cycles for large enterprise accounts. - Strong understanding of Document Management Systems (DMS) and document-centric business processes. - Experience selling technology solutions to banks, insurance firms, NBFCs, or financial institutions. - Ability to engage and influence senior business and technology stakeholders. - Strong consultative selling, negotiation, and relationship-building skills. - Experience with enterprise software solutions, workflow automation, or digital platforms is highly desirable. - Excellent communication, presentation, and stakeholder management capabilities. - Self-driven, target-oriented professional with a strong ownership mindset and a passion for delivering business outcomes.