Building quality global teams that drive efficiency and results
Intake Manager
Location
South Africa
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Intake Manager
ReWorks Solutions
• Manage the full intake process from initial inquiry through client onboarding. • Respond promptly to inbound calls, website inquiries, referrals, and other lead sources. • Conduct intake calls to gather client information, assess needs, and determine eligibility for services. • Build rapport with prospective clients and families while providing exceptional customer service. • Convert qualified leads into active clients through effective communication and follow-up. • Maintain accurate and up-to-date records within CRM, EMR, or intake management systems. • Coordinate onboarding documentation, insurance verification, and required paperwork. • Schedule consultations, assessments, and onboarding appointments with relevant team members. • Collaborate closely with clinical, operations, and administrative teams to ensure smooth transitions into services. • Track intake metrics, lead status, conversion rates, and onboarding progress. • Follow up consistently with prospective clients to maximize enrollment opportunities. • Identify and resolve intake-related issues while maintaining a high standard of client satisfaction. • Ensure compliance with company policies, confidentiality requirements, and industry regulations.
Job Requirements
- 3+ years of experience in intake coordination, client services, admissions, customer success, or a related role.
- Strong sales, relationship-building, and client conversion skills.
- Excellent verbal and written communication abilities.
- Proven ability to manage a high volume of leads and inquiries simultaneously.
- Exceptional organizational skills and attention to detail.
- Experience using CRM, EMR, scheduling, or practice management systems.
- Strong follow-up and problem-solving abilities.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Proficiency with Microsoft Office Suite and Google Workspace.
- Healthcare, ABA, behavioral health, home care, or service-based industry experience is preferred.
Benefits
- Comfortable working U.S. hours
- Remote work from home
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