• Serve as primary technical contact for European customers during local business hours • Design, develop, and deploy integration solutions connecting OpenAge/AgeKey services with client systems • Build and troubleshoot integrations across a variety of platforms including game engines, mobile apps, and web • Create and maintain technical documentation, integration guides, and code samples • Collaborate with engineering, product, and go-to-market teams • Troubleshoot complex technical issues and ensure high availability

• Lead technical discovery sessions to understand customer architectures and observability needs • Design and propose end-to-end observability solutions using OpenObserve • Own architecture discussions covering scalability, security, performance, and cost optimization • Conduct technical demos, deep dives, and proof-of-concepts (POCs) • Guide customers through onboarding, deployment, and production rollouts • Serve as the technical escalation point for complex customer issues • Advise customers on observability best practices across logs, metrics, and traces • Help customers optimize Kubernetes and cloud observability at scale • Partner with Sales, Product, and Engineering teams to influence solution design and roadmap priorities • Provide structured feedback from the field to improve product usability and performance • Create reference architectures, technical documentation, and enablement content

• Formulate and implement a plan for results to meet overall business and strategic goals. • Develop strategies to increase revenue, market share, new client targets, and product diversification. • Train and equip associates on subsurface storage solutions. • Make strategic trips to each Region to engage with local Geo Stormwater associates and present to local key identified potential customers. • Accompany associates on qualified sales calls and scheduled meetings. • Engage with Geo Directors of regions, Geo Stormwater Sales Managers and Senior Sales Managers to ensure there is synergy among associates and the strategy. • Interact and communicate regularly with Leadership and team members to ensure the company’s priorities are aligned. • Work closely with marketing on strategic initiatives to increase awareness around subsurface storage solutions. • Monitor sales trends and product performance results to accurately determine promotional efforts. • Support the Director of Engineered Solutions with vendor partner leadership engagement as needed.

• Lead customer deployments and onboarding engagements, including endpoint rollout, SaaS integrations, policy configuration, and detector setup. • Design and implement custom policies and detectors aligned to customer use cases and compliance requirements. • Deliver administrator training, investigation workshops, and enablement sessions. • Build and support custom technical solutions, including API integrations, SIEM/SOAR connectors, migrations, and one-off configuration work. • Install, configure, and integrate the Nightfall platform within complex customer environments, including access controls and encryption. • Perform policy tuning, performance optimization, and capacity planning as customer environments evolve. • Conduct recurring health checks to reduce alert noise, improve detection accuracy, and maintain long-term deployment health. • Act as a senior escalation point for complex or high-severity technical issues, owning problems through resolution. • Troubleshoot advanced issues related to policy logic, false positives/negatives, integrations, and AI-driven detections. • Partner closely with Engineering and Product to diagnose issues, provide clear repro steps, and drive platform improvements. • Collaborate with Customer Success, Sales, and Solutions Engineering to support adoption, renewals, and expansion.