• Serve as a liaison between the organization’s internal and external clients • Oversee the loan process from start to finish • Communicate with borrowers to assist client(s) in understanding loan programs, costs, and various applicable loan documents • Review and audit income, assets, run DU, and verify credit documentation within mortgage file to ensure loan stability • Review mortgage loan disclosure packages and deliver to borrower, includes but not limited to rate disclosure and re-disclosure packages • Assist in managing a pipeline consisting of Conventional, FHA, VA and USDA loans, along with 203k, Jumbo, and reverse mortgage products • Ensure structure of the loan presents the best program based on the borrower’s financial circumstances • Review the file for any missing documentation that best supports approval • Pre-underwrite items to help support approval of the loan • Input feed for disclosures, present, and set up loan to best fit borrower’s needs

Role Description We seek an innovative leader to reshape and redefine the future of educational technology experiences. As VP of UX, you will craft the vision for how learners, educators, and institutions use our platforms. You will design intuitive, inspiring, and impactful experiences to improve measurable learning outcomes. This position goes beyond creating products; it involves building ecosystems that empower learner success and promotes equity and accessibility. The role integrates new technologies, including AI-enhanced user experience solutions and automation, to personalize education broadly. You will define the vision for a world-class UX organization, advancing EdTech and rethinking teaching and learning resources relevant today. You will encourage seamless collaboration with Product Management, Engineering, and Learning Science teams to deliver experiences that advance our mission: unlocking potential through outstanding learning experiences. Key Responsibilities - Develop and articulate a compelling vision crafted by design thinking principles — emphasizing empathy, ideation, prototyping, and testing. - Motivate and encourage a build team to the, "what is possible", unlocking a new approach around EdTech invention. - Build and mentor a high-performing UX team, encouraging creativity, collaboration, and continuous improvement. - Work within the Product Operating Model to incorporate UX principles at each phase of product development, ensuring consistency with product roadmaps and delivery timelines. - Establish scalable build systems and governance models, incorporating AI-assisted prototyping, accessibility checks, and personalization engines to ensure consistency and quality. Qualifications - 10+ years in UX leadership roles, with a proven track record in educational technology or complex digital ecosystems. - Bachelor’s or equivalent experience, or master’s degree or equivalent experience in Building, Human-Computer Interaction, Learning Sciences, or related field. - Expertise in UX building and research methodologies. - Strong understanding of learning principles and how building impacts educational outcomes. - Familiarity with user experience tools powered by artificial intelligence, personalization technologies, and automation workflows. - Extensive experience working within a Product Operating Model or comparable frameworks. - Outstanding communication and storytelling skills to articulate vision and influence collaborators. - Demonstrated ability to lead large, diverse teams and drive organizational change. Benefits - Comprehensive and rewarding Total Rewards package designed to support and empower our employees. - Eligibility to participate in the company’s discretionary incentive bonus program. - Bonus target amount of 35% Annual: Individual Target. - Base pay range of $192,500.00 - $250,250.00 USD, varying based on work schedule, qualifications, experience, internal equity, and geographic location. Company Description Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

• Driving sustainable, profitable growth while strengthening client relationships. • Providing strategic direction and day-to-day leadership across the line of business. • Serving as the primary client contact for assigned engagements, overseeing all aspects of transaction management. • Ensuring high-quality service delivery by reviewing and approving materials, supporting underwriting consistency. • Monitoring timelines, profitability, and overall engagement performance while escalating risks or improvement opportunities as appropriate. • Collaborating with AVP-level staff and cross-functional partners to ensure alignment, accountability, and successful execution across teams. • Fostering strong stakeholder relationships through clear communication, training, and KPI development.

• Responsible for the daily activities across multiple pharmacy function areas that supports new client implementations and delivery upon service level agreements and performance metrics. • Responsible for end‑to‑end ownership of operational delivery, spanning both bringing work live (Implementation) and running and sustaining services (Service Delivery). • Ensures operational strategies are aligned, transitions are seamless, and services are delivered reliably, compliantly, and at scale, while balancing growth, risk, cost, and customer outcomes.