• Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process. • Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools. • Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology • Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level. • Manage the daily prioritization, coding, and routing of service incidents and requests. • Follow Thrive's established best practices for task management • Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service. • Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution. • Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

• Own Salesforce as the engineering system of record for revenue • Own HubSpot as the marketing system for campaigns and lead gen • Build and maintain integrations across the GTM stack • Own the data flow from GTM systems to the central Data Platform • Build, deploy, and extend agentic workflows • Build and maintain observability for critical GTM systems • Implement proper change management across both CRMs • Partner with SalesOps and Marketing to ensure both GTM orgs can work effectively

• The Systems Analyst - Reimagine is responsible for helping build and evolve a new "greenfield" digital lending ecosystem. • Operating at the intersection of systems design, data security, and emerging technology, this role ensures that AAC’s proprietary land intelligence and new digital lending platform is built to engage with customers. • This role will be part of a new team that seeks to leverage the best qualities of a small agile startup with the presence and stability of a successful market leader. • Reporting to the Head of Technology - Reimagine, The Systems Analyst - Reimagine will be responsible for helping build and scale the technology behind our next-generation agricultural lending platform. • They will work closely with business and technical teams to align technology with organizational goals. • Core responsibilities include integrating artificial intelligence (AI) and machine learning (ML) to automate underwriting and operations, implementing cloud-native infrastructure.

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. he Warehouse Automation Project Engineer will oversee the end-to-end design, execution, and commissioning of advanced warehouse automation projects. The ideal candidate will bring extensive hands-on experience with SCADA and DCS systems, along with proven expertise in Automated Storage and Retrieval Systems (ASRS), Automated Guided Vehicles (AGVs), Automatic Material Handling Systems, and Carousel Systems. This role demands strong leadership in project execution, system integration, and cross-functional collaboration to drive operational excellence and technological advancement within warehouse and intralogistics environments. Key Responsibilities:• Lead automation projects from concept design through commissioning, ensuring on-time and within-budget delivery.• Develop system architecture, control philosophy, and functional design documents for ASRS, AGVs, and automated material handling systems.• Configure, integrate, and maintain SCADA and DCS systems for real-time monitoring and process optimization.• Provide technical direction and support during installation, testing, commissioning, and handover phases.• Coordinate with internal and external stakeholders including OEMs, system integrators, and plant operations teams.• Conduct performance validation, FAT/SAT, and ensure systems meet all safety and operational standards.• Troubleshoot complex automation issues involving PLCs, communication networks, and motion control systems.• Drive continuous improvement initiatives, identifying opportunities to enhance reliability, throughput, and energy efficiency.• Prepare detailed project documentation, technical reports, and training materials for end-users and maintenance teams.• Ensure compliance with industrial safety norms and automation standards (IEC, ISO, OSHA). Qualifications:• Bachelor's Degree in Instrumentation and control engineering.• Preferred: Postgraduate qualification or certifications in Industrial Automation, Robotics, or Project Management (e.g., PMP, PRINCE2). Experience:• Minimum 10-12 years of experience in Warehouse Automation, Industrial Automation, or Intralogistics Project Engineering.• Proven track record of handling large-scale automation projects involving SCADA, DCS, and automated material handling systems.• Experience working in industries such as semiconductor, automotive, FMCG, or logistics will be advantageous. Technical Skills Required:• Expertise in SCADA/DCS systems (e.g., Siemens WinCC, Rockwell FactoryTalk, Wonderware, ABB).• Proficiency in PLC programming and troubleshooting (Siemens, Allen Bradley, Mitsubishi, or equivalent).• Strong understanding of ASRS, AGVs, Conveyor, and Carousel Systems design, commissioning, and maintenance.• Familiarity with automation network protocols (Ethernet/IP, PROFINET, Modbus, OPC).• Knowledge of AutoCAD / EPLAN for system layouts and electrical schematics.• Experience with HMI design, motion control systems, and field instrumentation.• Working knowledge of industrial safety and risk assessment standards. Soft Skills:• Excellent leadership and project management skills.• Strong analytical and decision-making abilities.• Effective communication and stakeholder management skills.• Ability to mentor junior engineers and lead multi-disciplinary teams.• Commitment to safety, quality, and continuous improvement. About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_india@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.