HelioCampus logo
HelioCampus

Transforming institutional effectiveness for the most forward thinking institutions

Service Delivery Manager

ManagerManagerFull TimeRemoteSeniorTeam 51-200Since 2015H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Service Delivery Manager

HelioCampus

• Holistically manage the overall client delivery and success experience for a portfolio of key assessment accounts; collaborate closely with the Client Support team on day-to-day support needs and escalate when needed • Serve as a domain expert in higher education assessment, accreditation, and teaching and learning—advising clients on platform configuration and usage best practices within the context of their existing institutional processes • Help clients realize measurable impact by recommending strategies that drive adoption of key platform capabilities and align platform use with their institutional effectiveness and accreditation goals • Develop and maintain deep, hands-on technical expertise in the HelioCampus assessment platform—including configuration, workflows, and reporting—staying current on new product enhancements and platform changes so you can translate that expertise into actionable client guidance • Build deep, trust-based relationships with client stakeholders—including institutional research, assessment, accreditation, and faculty leadership—that position HelioCampus as a long-term strategic partner • Facilitate communication between client stakeholders and internal HelioCampus teams—including Client Support, Client Success, Product, and Engineering—as needed • Cultivate referenceable client advocates who are willing to speak at webinars, participate in case studies, and serve as references for prospective clients; actively facilitate connections between clients and HelioCampus marketing and sales efforts • Drive contract renewals and expansion by proactively identifying opportunities to deepen clients’ platform use and explore other HelioCampus products aligned with their needs • Meet regularly with clients to provide technical and strategic guidance, review existing support requests, and surface insights about platform usage and overall client health • Gather client feedback and insights to inform product development, roadmap priorities, and Knowledge Base improvements • Develop client-facing usage reports and success metrics that demonstrate platform impact and support renewal and expansion conversations

Job Requirements

  • 5+ years of experience in U.S. higher education, specializing in assessment, accreditation, institutional effectiveness, or teaching and learning
  • 3+ years of experience in a Client Success, Client Support, or Service Delivery role at a SaaS company (EdTech preferred)
  • Strong working knowledge of higher education assessment and accreditation frameworks (e.g., regional accreditation standards, learning outcomes assessment, program review)
  • Proven ability to build trusted advisor relationships with senior institutional stakeholders and translate domain expertise into actionable guidance
  • Demonstrated success cultivating client advocates—references, webinar speakers, case study participants—and driving contract renewals and expansions
  • Strong problem-solving, analytical, and troubleshooting skills paired with exceptional organizational and multitasking abilities
  • Articulate written and verbal communication skills alongside deep experience working with cross-functional teams (e.g., Client Success, Product, Engineering)

Benefits

  • Competitive salary
  • Paid time off
  • Healthcare
  • Vision
  • Dental
  • 401(k) w/ company match
  • Parental leave
  • Remote work flexibility
  • Home office perks
  • Collaborative work environment

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