A career with Gravity Payments is an opportunity to be part of a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members are dedicated to providing exceptional service for our clients and our community because we care deeply about making a meaningful impact. We are proactively building a pipeline of customer support and operations professionals who are interested in future opportunities with Gravity Payments. This is not an immediate hire but rather an opportunity to interview and stay engaged with us. If you're an experienced operations professional seeking a dynamic and mission-driven workplace, we invite you to express your interest. What is a Talent Network? A Talent Network is for professionals who are interested in joining Gravity Payments in the future but may not be looking for an immediate transition. By joining our talent network, you will go through our interview and vetting process in advance. When a position opens, qualified and vetted candidates will be considered for the role. This allows you to explore future opportunities while continuing in your current role. This approach streamlines the hiring process, allowing us to move quickly when the right role becomes available. What Success Looks Like in This Role Success in this role is, more than anything, being an effective team player. It means using teamwork to meet both individual and team goals while balancing incoming call volume, workload, and proactive follow-up. Strong communication skills, the ability to build positive relationships across departments, and creative problem-solving will be key to resolving issues effectively. Success also requires a willingness to challenge yourself, a hunger for growth, adaptability to change, and a continuous learning mindset. Core Responsibilities: - Provide phone and email support for our merchants and sales representatives. - Partner with our operations and sales teams to deliver high-quality, cohesive support. - Assist merchants with troubleshooting credit card processing equipment and related systems (technical training provided). - Support merchants with basic online access, password resets, transaction lookups, and new orders. - Engage in continuous learning, including cross-training in multiple departments. - Work with the Technical Support team to troubleshoot hardware and network issues. - Collaborate with the Financial Support team to address processing-related questions and issues. - Handle routine account maintenance and updates as needed. Please note: Responsibilities may vary depending on the specific role and department needs at the time of hiring. Candidates may be placed in different areas based on their experience, skillset, and business priorities. Potential Career Paths from This Network: Qualified candidates in the Support Representative Talent Network may be considered for future openings in General Operations, Financial Support, Deployment, or Technical Support, depending on skillset and business needs.

• Active prospecting: identify new opportunities, contact target companies and build a strong network in Montreal and the Outaouais region • Client meetings: proactively approach and meet prospects to understand their needs and build trusting relationships; engage with service, construction, transportation and property management companies looking to optimize their operations • Customized demonstrations: present the ProgressionLIVE solution clearly and persuasively, highlighting concrete benefits (time savings, error reduction, improved profitability) tailored to each sector • Negotiation & closing: convert opportunities into successful sales using your persuasive skills and your ability to demonstrate the solution’s value • Follow-up & retention: ensure a high-quality post-sale customer experience, maximize satisfaction and generate new business opportunities • Strategic contribution: share field feedback with the marketing and product teams to improve our approaches and adapt our offering to real market needs • Achieving targets: manage your pipeline effectively, keep your CRM up to date and meet set targets

• Net New Business Sales. • Meeting or exceeding monthly sales quotas. • Maintaining an acceptably high level of sales activity to build and maintain a robust sales funnel/pipeline that is at least 3x Sales quota. • Self-generation of new prospect leads via cold calling, social networking, email and customer referrals [marketing support provided] • Working with Marketing and pre-sales to build pipeline, targeting specific sectors and prospects with tailored messaging. • Effectively qualifying outbound leads via discovery meetings. • Conducting effective sales presentations and software Demo’s with pre-Sales support. • Maintaining a high level of opportunity follow-up to ensure all opportunities are updated. • Accurately forecasting close dates for new opportunities & working closely with prospects through the Sales cycle to hit your objectives. • Maintaining up-to-date knowledge of Centrino’s offerings. • Continually updating CRM (HubSpot) with notes and activities.

• Meet with CIOs, IT executives, LOB executives, Program Managers, and other important partners • Close both new accounts and existing accounts • Identify and close quick, small wins while managing longer, complex sales cycles • Exceed activity, pipeline, and revenue targets • Track all customer details including use case, purchase time frames, next steps, and forecasting in Salesforce • Use a solution-based approach to selling and creating value for customers • Promote Databricks' enterprise cloud data platform powered by Apache Spark™ • Ensure 100% satisfaction among all customers • Prioritize opportunities and apply appropriate resources • Build a plan for success internally at Databricks and externally with your accounts