Gravity Payments

Role Description A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others. We're looking for a tech-savvy, eager learner who is looking to not only provide excellent support for our clients but to develop a career in a progressive financial tech field. Utilizing your professional fluency in both English and Spanish, you'll support clients over the phone and by email to troubleshoot technical issues and build positive relationships, in addition to providing support to our sales team. As a Bilingual Technical Support Analyst, you will be the technical interface to merchants, point of sale systems, and credit card processors for the resolution of problems related to the installation, recommended maintenance, and use of Gravity Payments products and services. You should have: - An understanding of all Gravity Payments products in their competencies. - In-depth knowledge of several products and/or platforms. - Experience in multiple platforms and the ability to complete assigned duties with minimal direction from management. Success in this role looks like: - A high level of accountability and merchant-minded team focus. - Striving to apply the same level of respect to our team as well as our merchants. - A consistent will to learn and progress through complex situations. - A high level of communication and collaboration to seek out fast and firm resolutions to ensure success for our teams and merchants. Core Responsibilities - Provide proactive, seamless customer support in partnership with other internal departments and external vendors when deemed necessary. - Provide professional, courteous and prompt technical support for assigned complex system level software products. - Exercise judgment within broadly defined procedures in selecting methods, techniques, and evaluation criteria for obtaining results. - Effectively manage customer escalations associated with complex problems to achieve a high level of customer satisfaction. - Respond to customer inquiries with a high degree of professionalism. - Responsible for updating internal documentation regarding technology, troubleshooting, or software updates when needed. - Actively participate in product discussions, working closely with senior members of the team to optimize the customer experience. - Author and maintain product support collaterals as needed to enhance product adoption and usage, including FAQs, Technical Tips, technical/functional specifications, etc. Qualifications - Flexibility to work outside of normal business hours, including after-hours and weekends. - Applicable Bachelor’s degree and 1-3 years related experience, or equivalent combination of education and experience. - Experience in a high-volume customer service environment providing world-class service. - Proven technical skills used to troubleshoot networking, Windows products, and iOS systems. - Working knowledge of Salesforce or similar CRM software. - Excellent interpersonal skills: able to forge strong working relationships with internal and external customers. - Professional, enthusiastic presence with the ability to effectively work independently and as part of a team. - Strong multi-tasking and prioritization skills, focusing on accuracy and on-time delivery. - Strong verbal and written communication skills. - Strong analytical skills (system analysis, troubleshooting, etc.). - Strong focus on learning, with the ability to share knowledge and quickly learn and adapt to change. Requirements - Must have access to a wired internet connection. - Must have access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection. - Must be able to use a Windows Based PC. - Fluent in Spanish, with the ability to read, write, and speak proficiently to effectively communicate and engage with Spanish-speaking merchants. Benefits - Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success. - Comprehensive Benefits: Medical, dental, and vision coverage. - Financial Security: 401(k) retirement plan and voluntary life insurance. - Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year. - Career Growth: Training, mentorship, and development opportunities. - Support & Stability: Short-term & long-term disability coverage and wellness resources. The salary for this position is $80,000-$85,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and the company. Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law. Gravity Payments collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant see the privacy notice for further details.

Role Description A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others. Success in this role looks like empowering Gravity Payments' partners through seamless integration and successful Beta launches. You'll lead by example and deliver exceptional, timely support to guide new and existing partners through our integration processes. This team also serves as a pivotal resource for our tech teams, providing escalated support for complex situations, ensuring our partners always have the backing they need. Core Responsibilities - Provide high-tier support to our partners’ developers by supporting their environments, languages, and unique coding practices. - Oversee and refine releases of partner integrations, ensuring seamless deployment. - Develop and maintain comprehensive, supportive documentation for all partner integrations. - Collaborate with engineering teams to prioritize feature requests. - Resolve escalated issues for both internal tech support and external partners/independent software vendors with strong attention to detail and speed. - Ensure accountability for following team processes. - Act as a resource, offering coaching, shadowing opportunities, and invaluable feedback. - Embody Gravity's culture and core values, leading by example. Qualifications - Familiarization with engineering coding structure and practices. - Writes at least one language comfortably and reads many languages (C#, React, Swift, etc.). - Experience supporting a suite of integrated payment applications. - Ability to work independently in an ambiguous environment. - Ability to problem solve and troubleshoot issues with little documentation or pre-existing precedent. - Able to make sense of complex, high-quality, and sometimes contradictory information to effectively solve problems. - Take an active role in a high-performing team by embracing a collaborative work environment. - Prior experience in a consensus-driven, collaborative culture. - Attention to detail, excellent written and verbal communication. - Prior experience in a climate where people have the clarity, capability, and license to do their best to help the organization achieve its goals and expand our community engagement. - Effectively builds formal and informal relationship networks inside and outside the organization. Requirements - Must have access to a wired internet connection. - Must have access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection. Benefits - Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success. - Comprehensive Benefits: Medical, dental, and vision coverage. - Financial Security: 401(k) retirement plan and voluntary life insurance. - Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year. - Career Growth: Training, mentorship, and development opportunities. - Support & Stability: Short-term & long-term disability coverage and wellness resources.

Role Description A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others. Success in this role looks like: - Strategically developing and championing new business opportunities within the propane and gas industry. - Being a subject matter expert on payment technology in the propane and gas sector. - Proactively expanding market presence through in-depth market research to identify potential clients. - Building relationships with decision makers and C-Level executives. - Understanding unique payment processing needs and challenges to develop mutually beneficial partnerships. Qualifications - Strong communication skills, effectively conveying complex concepts and information to audiences across all levels. - Ability to actively listen to client needs, challenges, and goals and translate them into actionable solutions. - Previous experience leading complex, multi-stage sales cycles in the propane and gas sector or related industries. - Excellent stakeholder management skills, taking a proactive approach to building and maintaining relationships. - Self-motivated and driven, taking ownership of sales goals and overcoming obstacles. - Previous experience using metrics and market data to provide guidance to leadership and influence company strategy. Requirements - Must have access to a wired internet connection with at least 25 mbps download and 20 mbps upload speed. Benefits - Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success. - Comprehensive Benefits: Medical, dental, and vision coverage. - Financial Security: 401(k) retirement plan and voluntary life insurance. - Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year. - Career Growth: Training, mentorship, and development opportunities. - Support & Stability: Short-term & long-term disability coverage and wellness resources.

Role Description A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others. This is a full-time position with our Portals team. This team builds, maintains and supports an established SaaS platform that helps small to enterprise-sized organizations accept online payments and interface with customers and clients directly. We are looking for a full stack engineer to join us in helping to expand and improve the platform. We are a small, entrepreneurial team with a strong sense of ownership and willingness to step in wherever needed. All candidates must bring a high degree of both competence and humility. Core Responsibilities - Write code to enhance the platform, solve problems, and correct defects. - Support the enhancement, technical execution and operation of the platform. - Work with team members, business stakeholders, as well as Engineering and Product Managers to provide analysis, insight, and guidance on the direction of the platform. - Assist in prioritizing the engineering work assignments and deliverables for contract software engineers located remotely. - Perform code review, merge code to master, coordinate and perform deployments, and troubleshoot production issues. - Manage the technical support of the platform for existing clients and assist in the onboarding of new clients. - Mentor junior team members and foster a sense of shared responsibility. Qualifications - PHP – The platform consists of a backend and frontend that are both written in PHP; the frontend utilizes Bootstrap/JQuery framework. - History of adapting to new languages quickly. - MySQL/Aurora RDS – Data is persisted in a relational database provided by the MySQL flavor of Aurora RDS on AWS. - AWS – The platform makes use of a number of AWS technologies: ECS, SQS, Aurora RDS, Cloud Watch, SES, and S3. - Unix-like development system – Current developers use MacOS or Linux and Unix tools for development, and the technical operation of the system requires usage of a command-line environment. - Experience with distributed computing and enterprise-wide systems with high availability. - Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and all points in between. - Knowledge of virtualization technologies (e.g.: Docker, Vagrant, etc…). - 5-7 years experience in the development field. Additional Requirements - Must have access to a wired internet connection and access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection. Benefits - Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success. - Comprehensive Benefits: Medical, dental, and vision coverage. - Financial Security: 401(k) retirement plan and voluntary life insurance. - Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year. - Career Growth: Training, mentorship, and development opportunities. - Support & Stability: Short-term & long-term disability coverage and wellness resources. The salary for this position is $125,000-140,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and the company. Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law. Gravity Payments collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant see the privacy notice for further details.

A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others. Success in this role looks like: - Within three months, you understand the payment flows that power Gravity's business and are shipping production code into them. - Within your first year, you are a reliable resource for PCI DSS audit activities -- contributing control implementations, automating evidence collection, and identifying scope boundaries. - You are a technical anchor on the processing team -- someone whose architectural judgment and domain knowledge is trusted with difficult projects. - You contribute to a positive engineering culture through direct, specific feedback in code review and pairing. - You are an agent of positive change. When a process needs to be created, refined, or eliminated, you are a catalyst for that change. - You bring generative AI tools into day-to-day engineering workflows and share learnings across teams to drive effective adoption of relevant new technologies. Core Responsibilities - Design, build, test, and deploy across Gravity's payments infrastructure: gateway services, device integrations (EMV terminals), transaction processing, and supporting systems. You own problems end-to-end, from business requirements through production operation. - Manage and evolve AWS infrastructure through infrastructure-as-code. Maintain security posture of cloud infrastructure and drive best practices. - Make architectural decisions collaboratively -- seek input, present trade-offs, and make sure the team understands the "why." Then commit and ship. - Evaluate system health pragmatically. Address technical debt before it becomes a significant blocker or creates risk. - Participate in incident response for payment processing systems -- root cause analysis, evidence preservation, remediation. - Document systems, decisions, and operational procedures. We build resilient teams with shared knowledge -- no single points of failure. - Conduct code reviews that are genuinely useful: catch real issues, teach domain context, and keep the team moving. Required Skills - Strong track record shipping production software with high autonomy. - Infrastructure-as-code experience in production (Terraform, Pulumi, CloudFormation, or equivalent). - Active use and healthy curiosity of AI-assisted development tools and workflows. - Collaborative technical decision-making. You seek input, share reasoning, and build alignment. - Secure development practices appropriate for a regulated environment: secrets management discipline, least-privilege access patterns, secure handling of sensitive data in logs, storage, and transit. Understanding of change management controls -- audit trails, separation of duties in deployment. Strongly Preferred - Payment processing experience: processor and gateway integrations, transaction flows, EMV, device integrations, PCI compliance. - Production experience with Elixir/Phoenix or TypeScript/Node.js. - Device integration experience: payment terminals, EMV certification, hardware communication protocols. - Experience on small, high-autonomy teams where you are expected to contribute broadly. This job description is a snapshot of the role at this moment in time. As our organization evolves, so do our roles. Responsibilities may shift to meet changing business needs. We seek individuals who are adaptable, proactive, and open to growth as we continue to move forward together. Additional Requirements - Must have access to a wired internet connection and access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection. Benefits - Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success. - Comprehensive Benefits: Medical, dental, and vision coverage. - Financial Security: 401(k) retirement plan and voluntary life insurance. - Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year. - Career Growth: Training, mentorship, and development opportunities. - Support & Stability: Short-term & long-term disability coverage and wellness resources. The salary for this position is $175,000 - $200,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and the company. Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law. Gravity Payments collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant see the privacy notice for further details.

A career with Gravity Payments is an opportunity to be part of a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members are dedicated to providing exceptional service for our clients and our community because we care deeply about making a meaningful impact. We are proactively building a pipeline of customer support and operations professionals who are interested in future opportunities with Gravity Payments. This is not an immediate hire but rather an opportunity to interview and stay engaged with us. If you're an experienced operations professional seeking a dynamic and mission-driven workplace, we invite you to express your interest. What is a Talent Network? A Talent Network is for professionals who are interested in joining Gravity Payments in the future but may not be looking for an immediate transition. By joining our talent network, you will go through our interview and vetting process in advance. When a position opens, qualified and vetted candidates will be considered for the role. This allows you to explore future opportunities while continuing in your current role. This approach streamlines the hiring process, allowing us to move quickly when the right role becomes available. What Success Looks Like in This Role Success in this role is, more than anything, being an effective team player. It means using teamwork to meet both individual and team goals while balancing incoming call volume, workload, and proactive follow-up. Strong communication skills, the ability to build positive relationships across departments, and creative problem-solving will be key to resolving issues effectively. Success also requires a willingness to challenge yourself, a hunger for growth, adaptability to change, and a continuous learning mindset. Core Responsibilities: - Provide phone and email support for our merchants and sales representatives. - Partner with our operations and sales teams to deliver high-quality, cohesive support. - Assist merchants with troubleshooting credit card processing equipment and related systems (technical training provided). - Support merchants with basic online access, password resets, transaction lookups, and new orders. - Engage in continuous learning, including cross-training in multiple departments. - Work with the Technical Support team to troubleshoot hardware and network issues. - Collaborate with the Financial Support team to address processing-related questions and issues. - Handle routine account maintenance and updates as needed. Please note: Responsibilities may vary depending on the specific role and department needs at the time of hiring. Candidates may be placed in different areas based on their experience, skillset, and business priorities. Potential Career Paths from This Network: Qualified candidates in the Support Representative Talent Network may be considered for future openings in General Operations, Financial Support, Deployment, or Technical Support, depending on skillset and business needs.