• Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving. • Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time. • Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders. • Use proactive problem-solving skills to create and offer solutions to customers of varying complexity. • Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc. • Respond to inquiries by phone, email, and in person quickly and professionally. • Identify and assess customer needs to achieve satisfaction.

• Receiving, investigating and resolving all customer inquiries timely and accurately. • Handling customer service inquiries and problems via the telephone. • Ensuring all customer communication is clearly documented. • Interact through various channels such as Chat, Phone, E-mail and TEAMS. • Educating caller to ensure resolution is achieved on first contact. • Must be able to pass required testing. • Work overtime as required.

• Engage with members to handle customer service inquiries via the telephone. • Receiving, investigating, and resolving all customer inquiries timely and accurately. • Handling customer service inquiries and problems via the telephone. • Ensure all customer communication is clearly documented. • Educating callers to ensure resolution is achieved on first contact. • Must be able to pass required testing. • Participation and attendance are mandatory. • Work overtime as required.

• Assist residents, consumers, and vendors with telephone, e-mail and online communications inquiries • Provide timely and Professional solutions based service • Assist with service inquiries, account questions, scheduling, general needs • Deliver a good customer experience through clear and transparent communication and make sure to refer difficult or other issues to the appropriate departments for proper handling • Coordinates and tracks service requests from start to finish • Schedule appointments, update residents and property teams • Ensure timely follow up by liaising with internal departments and service suppliers; Keep track of service history and open requests • Support business processes that enhance service delivery and resident satisfaction • Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date • Report and record keeping for support activities • Comply with Company policies, practices and data privacy standards • Participate in team meetings, training and professional development opportunities