Thrive Communities

• Assist residents, consumers, and vendors with telephone, e-mail and online communications inquiries • Provide timely and Professional solutions based service • Assist with service inquiries, account questions, scheduling, general needs • Deliver a good customer experience through clear and transparent communication and make sure to refer difficult or other issues to the appropriate departments for proper handling • Coordinates and tracks service requests from start to finish • Schedule appointments, update residents and property teams • Ensure timely follow up by liaising with internal departments and service suppliers; Keep track of service history and open requests • Support business processes that enhance service delivery and resident satisfaction • Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date • Report and record keeping for support activities • Comply with Company policies, practices and data privacy standards • Participate in team meetings, training and professional development opportunities