• Own business unit financial performance, including revenue, gross margin, operating costs, and profitability. • Develop and execute operating plans that balance customer outcomes and operational efficiency. • Refine performance metrics and accountability across functions. • Lead the adoption of AI and automation across customer-facing and internal workflows. • Identify opportunities to eliminate manual processes, reduce organizational complexity, and increase productivity. • Champion an AI-first mindset across teams. • Establish measurable targets for productivity gains and operational leverage. • Improve delivery quality, utilization, scalability, and customer satisfaction. • Build repeatable processes that reduce dependency on individual contributors. • Drive continuous improvement through data, process redesign, and technology. • Align Product, Engineering, Customer Success, Professional Services, and Operations around common business goals. • Translate strategic priorities into operational execution. • Remove bottlenecks and improve organizational effectiveness. • Lead business reviews and operating cadences. • Build high-accountability teams focused on outcomes. • Coach managers and develop future leaders. • Foster a culture of ownership, transparency, continuous improvement, and experimentation. • Increased organizational productivity through AI and automation initiatives within 12 months.

• Work claims denials, rejections, and billing exceptions end-to-end—researching root causes and driving resolution, not just routing tickets • Identify recurring patterns and proactively surface process improvements or automation opportunities • Leverage AI tools to eliminate repetitive manual tasks • Help build and refine internal SOPs and payer-specific playbooks • Monitor claims pipeline health and flag anomalies before they become revenue leakage • Coordinate with providers on missing documentation, credentialing gaps, or coding questions • Communicate with vendors to continuously improve our tools, and help to evolve their setup on an ongoing basis • Escalate complex payer issues and help execute special initiatives to improve our overall revenue operation

• Identify and facilitate process improvement projects, training/workshops to drive cultural change • Conduct root cause analysis to determine metrics, troubleshoot manufacturing/business and assembly issues • Carry out advanced data collection and analysis for process mapping • Design, install, and capital equipment as it relates to process improvement • Drive value stream mapping to define “As-Is Analysis” and the transition to Future State • Develop and conduct compliance assessments, program evaluations, and reviews to drive results

• In collaboration with IT and in close alignment with Air & Sea Products, define and maintain global standards for data integration with carriers and other external partners on behalf of Air & Sea. This includes semantic models and associated mappings as well as different integration patterns (e.g., asynchronous/message-based vs synchronous/API based, push vs pull). • In alignment with and on behalf of the Air & Sea Products, provide the logical mappings required for specific carrier integrations. • In alignment with and on behalf of the Air & Sea Products and in collaboration with IT and Master Data Management, define and manage the ongoing maintenance of internal mapping tables and related structures required to enrich incoming partner data for consumption by internal processes and systems. • Work with carriers to resolve data quality and performance issues (completeness, timeliness, correctness) for data exchanged via global interfaces; work with the global Operational Excellence organization to continuously improve quality and performance of data exchanged via global interfaces at a local level • Monitor and drive utilization of electronic data exchange with Air- and Sea-Carrier in the organization to enable productivity gains. • Participate in and contribute to Cross-functional Collaboration Teams as required