Role Description The incumbent will be responsible for mediation of collective bargaining disputes. This position may require extensive travel and irregular duty hours. - At the GS-13: - Mediates labor-management disputes involving situations which range from a moderate degree of difficulty to those which may be highly complex, nationwide in scope and involve large carriers and their respective labor organizations. - Works with the individual parties in order to secure information necessary to understand the basic nature of the dispute, the issues involved, and the positions of the various parties. Determines actions or basic approach to be taken. - At the GS-14: - Trains and mentors GS-13 mediators for six months to prepare them for handling complex disputes and dynamics using Alternative Dispute Resolution (ADR) services to address labor relations issues in accordance with the Railway Labor Act (RLA). - Possesses expertise in various mediation techniques, using in-depth knowledge of parties' backgrounds, relationships, prior agreements, and ongoing issues to aid in dispute resolution. - Designs special projects aimed at improving the Board's services through research, mediation support, exchange programs, and training for labor and management participants. Qualifications - Only experience obtained by the closing date of this announcement will be considered. - Basic Specialized Experience Requirement: - Experience in negotiating or interpreting labor agreements covering a large number of employees or a number of different crafts or classes, on such matters as wages, hours of work, and working conditions; or in mediating between, or negotiating with, management and employee representatives in the application of labor agreements. - Knowledge of the background history of industrialization and the labor movement. - Knowledge of economic, industrial, and labor trends, of current developments and problems in the field of labor-management relations, and of changes and trends in union agreements. - Knowledge of collective-bargaining principles, practices, and procedures. - Knowledge of the general structure, functions, policies, and practices of management and labor organizations. - Knowledge of applicable laws governing collective bargaining, wages, hours, etc. - Ability to deal effectively with people in tense situations. - Ability to preside at meetings or conferences with dignity, poise, and impartiality. - Ability to confer effectively with representatives of labor and management in order to obtain a clear understanding of their views on varied and difficult problems. - Ability to analyze the issues in a dispute and evaluate their relative importance and susceptibility to compromise. - Ability to formulate concrete and practical suggestions for alternative solution, compromise, and settlement. - Ability to write clearly and concisely. - Examples of qualifying specialized experience include: - Work as a representative of a national labor organization or of management. - Federal or State government or other work that involved dealing with labor relations problems and collective-bargaining agreements or that involved interpretation or application of labor laws, regulations, etc. - In addition to meeting the requirements described above, applicants for positions at GS-12 and above must have: - Knowledge of the Railway Labor Act, as amended, and the history of railroad and airline legislation and the background of working agreements in these industries. - Knowledge of current railroad and airline operations and practices, and of current railroad and airline occupations and crafts or classes, and understanding of the problems arising in the interpretation and application of railroad and airline agreements. Requirements - At the GS-13 level, you must meet the following qualification: - One year of specialized experience equivalent to at least the GS-12 level. Specialized experience is that which has equipped the applicant with the competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. - Specialized experience for this position includes: Demonstrated expertise in the historical development of industrialization and the labor movement, with experience analyzing current labor-management economic trends and shifts in union agreements; Demonstrated expertise in collective-bargaining principles, management functions, and labor-organization structures, with experience with laws governing collective bargaining, wages, and hours; Demonstrated experience applying effective interpersonal skills to manage tense or sensitive situations, lead meetings with dignity and impartiality, and engage constructively with both labor and management to understand and address complex issues. - At the GS-14 level, you must meet the following qualification: - One year of specialized experience equivalent to at least the GS-13 level. Specialized experience is that which has equipped the applicant with the competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. - Specialized experience for this position includes: Demonstrated expertise in the history of industrialization and the labor movement, alongside applying insights into economic, industrial, and labor trends, as well as current issues in labor-management relations and evolving union agreements; Demonstrated extensive expertise of collective-bargaining principles and procedures, management and labor organization functions, and relevant laws governing wages and hours; Extensive experience applying interpersonal skills effective in tense situations, fostering dignified and impartial meeting environments, and engaging with both labor and management representatives to comprehend and explain diverse and complex issues; Extensive experience with effective team management skills, including mentoring and training, promoting individual growth and enhance team dynamics, leading to greater productivity and collaboration. Benefits - Applicants must carefully review the information in the "How You Will Be Evaluated" section for important information and instructions pertaining to the multi-hurdle assessment process for this position. - Only experience and education obtained by the closing date of this announcement will be considered. - Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience.

• Researching, writing and maintaining clear, current, and practical legal content aligned with market practice and customer needs, and business objectives. • Reviewing and editing content written by others, whether by colleagues or external expert contributors. • Keeping up to date with legal, practice and market developments to ensure content remains accurate, relevant and aligned with business objectives. • Using your legal expertise to support the development of customer-focused Thomson Reuters' AI-powered legal solutions. • Using your legal expertise and editorial skills to support the development and application of internal AI editorial tools. • Ensuring that you develop and maintain an excellent understanding of the legal market, our customers and their emerging needs, and competitors.

• Research, write and maintain clear, current, and practical legal content • Review and edit content written by others • Keep up to date with legal and market developments • Use legal expertise to support the development of customer-focused AI-powered legal solutions • Develop and maintain relationships with lawyers and industry groups

Role Description This role manages full-cycle billing for 10-15 attorneys, serving as their trusted resource on invoicing. - Experience with effective communication with attorneys and staff as the subject matter expert in billing matters. - Ability to resolve complex billing issues by collaborating with Billing Attorney and clients. - Experience with Aderant software from prebill prep through final invoice submission. - Working knowledge of Aderant, Elite, or comparable legal billing software. - Experience working with clients in different time zones. - Responsible for the timely submission of electronic invoices and accruals to clients on a monthly basis. - Overseeing the transition of clients to e-billing and providing follow-up support to attorneys and clients in all aspects related to electronic billing. - Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during the submission process. - Act as liaison between billing attorney/secretarial staff and clients' staff assigned to electronic billing by providing expert-level subject matter support. - Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications. - Execute accruals, budgets, and information and data requests. - Work collaboratively with department's supervisor to support e-billing systems. - Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices. - Conduct time and absence for direct reports, ensuring system accuracy and compliance with timekeeping policies and procedures. - Communicate with direct reports, manager, and client on job or deadline issues. - Immediately escalate operational problems or issues to Supervisor or Manager. - Handle client concerns and problem-solve resolutions in accordance with policies and procedures. - Ensure team provides outstanding service to clients while building strong customer relationships. - Produce required reports on schedule. - Assist the team in completing more complex jobs. - Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction. - Monitor workflow to ensure jobs are completed efficiently, accurately, and within deadlines. - Ensure team follows standard operating procedures. - Train new employees on policies and procedures. - Maintain all logs and reporting documentation as required. Qualifications - Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance. - Strong analytical and critical thinking skills. - Minimum of four years of billing experience in a law firm or professional organization required; five years or more preferred. - Experience leading employees in areas of process and policy adherence and time and absence tracking. - Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously. - Strong computer and problem-solving skills required. - Familiar with procedures, software, and equipment related to e-billing. - Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills. - Attention to detail with emphasis on accuracy and quality. - Ability to handle sensitive and/or confidential documents and information. - Capable of demonstrating exemplary work ethics and professionalism at all times. - Ability to make independent decisions and use problem-solving skills in line with appropriate standards/procedures. - Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level. - Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment. - Ability to work overtime as needed during peak or critical periods. - Hands-on familiarity with multiple e-billing vendor systems and outside counsel guidelines. - Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred. Requirements - The salary range for this role at the noted RRD location is $32.69 - $33.65 / hour. - Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. - Typically, roles follow step progressions to a target rate or set increments over time. - Depending on the role, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. Benefits - Medical, dental, and vision coverage. - Paid time off. - Disability insurance. - 401(k) with company match. - Life insurance and other voluntary supplemental insurance coverages. - Parental leave. - Adoption assistance. - Tuition assistance. - Employer/partner discounts.