• Support day-to-day operations across a growing network of Spravato treatment sites, including scheduling, session flow, and patient throughput for cohorts of patients at multiple locations • Coordinate intake logistics, insurance prior authorization tracking, and REMS-required documentation across sites • Serve as a point of contact for patients regarding scheduling, session prep, and program questions • Monitor and ensure all existing sites in the network remain compliant with Spravato REMS program requirements, flagging gaps and partnering with site teams to resolve them • Manage supply inventory tracking (Spravato stock, monitoring equipment) and reorder logistics across sites • Track patient outcomes data and session completion rates across the network for program reporting • Collaborate with the site setup team, revenue cycle management team, and clinical operations to escalate patient needs and execute on any necessary workflow changes • Use your day to day experience to inform discussions with Product as we build out new systems and features to support our growing network • Troubleshoot day-of operational issues (no-shows, scheduling conflicts, adverse events escalation) remotely and in real time • Support onboarding of new clinicians or partner sites into existing Spravato operational workflows as the network scales

• Work side by side with our Head of Customer Success and founders to help our customers adopt AI across their Sales organisations. • Support the team and quickly grow into owning your own customer relationships as you build expertise. • Help customers reach value fast, adopt the product deeply, and stay and grow with Weflow. • Get hands-on exposure to onboarding, enablement, renewals, and expansion. • Advise Sales, RevOps, and Revenue Leadership teams along the way. • Develop into a Weflow product expert, learning how Salesforce implementation and AI capabilities connect to customer revenue goals. • Build relationships with customers by understanding their RevOps stack, challenges, and objectives, and help ensure Weflow drives real outcomes. • Support customers in optimising their Weflow AI setup as their Sales and RevOps priorities evolve. • Help spot expansion opportunities and grow adoption into new teams and revenue functions. • Manage support tickets and help maintain a feedback loop with Product and Engineering. • Partner with the Head of Customer Success to build the playbooks, processes, and systems that scale the team.

• Provide project management and operational support to the assigned supervisor, including management of annual plans • Assist in completing regular communications initiatives on behalf of supervisor • Analyzing current ministry/department operating methods and proactively proposing cost-saving and efficiency improvements • Monitoring, coordinating, and managing events, projects, task forces, and committees, related to the department’s goals, objectives, and mission • Working with other teams and leaders to accomplish InterVarsity objectives • Setting agenda for team meetings, ensuring objectives for meetings are met efficiently and effectively and that follow ups are managed and monitored • Providing excellent project delivery that is on-time, on-scope, on-budget, and with complete documentation/access to necessary resources • Communicate with a wide variety of internal and external audiences, ministries, departments, and organizations on behalf of supervisor and other members of the ministry/department Leadership Team • Participate in team meetings, creative brainstorming and evaluation sessions • Develop team prayer letter templates to support group fundraising activities • Research, update, and edit historical documents for print and web communications

• Deliver prompt, high-quality technical support to end users — diagnosing and resolving issues across productivity tools, operating systems, and identity and access management. • Communicate clearly and professionally with customers through every interaction, including the complicated ones. • Collaborate with Engineering to develop and improve IT automation workflows that reduce manual work over time. • Participate in shift rotations as part of a 24/7/365 support operation.