• Design, build, and maintain weekly and monthly KPI reporting for Customer Service Operations. • Develop and enhance Power BI dashboards to provide clear visibility into operational performance. • Analyze large data sets to identify trends, gaps, and improvement opportunities. • Automate repetitive reporting and data processing tasks to improve efficiency and accuracy. • Validate data integrity across multiple data sources and escalate discrepancies as identified. • Partner with cross-functional teams to gather requirements and support evolving reporting needs. • Support documentation of reporting processes, logic, and data definitions.

• Responsible for the client interactions, troubleshooting, planning, training, and coordination of activities • Responsible for client-facing interaction via e-mail, telephone, and face-to-face communications with multinational corporations on a daily basis. You must have a passion for delivering excellent client service, troubleshooting complex issues, and striving to ensure both clients and staff are successful. • Training new users and their employees • You will need to be able to understand and explain Enhesa services in detail. You will be responsible for training new users in Enhesa Services both internally and externally. • Client Onboarding • You will be responsible for following up on all completed sales orders by reviewing contracted services, checking clients’ websites, testing services, and confirming the point of contact information for clients before reaching out to welcome a client. • Managing client services requests • You will be responsible in maintaining a timely resolution of all clients’ requests. This includes ensuring clients specific issues and requests for additional information are addressed in a timely manner, and, where appropriate, investigating quality-related issues to prevent reoccurrence. • Keeping yourself constantly informed of all evolutions • Continuously keeping abreast with technical and organizational evolutions within the discipline. Sharing knowledge with employees with the aim of strengthening their technical expertise and promoting team spirit and transparency; • Working with sales, product management, partners, and cross functional teams to improve client’s acquisition, retention, and proactive notification/communication • Creating knowledgebase articles to help with future user learning • Creation of support materials to assist in the success of the users • Act as a point of contact for Client Services related issues • You will ensure smooth communication and cooperation with colleagues from other departments with the aim of being able to solve the outstanding questions in a short response time.

Role Description We are seeking a highly adaptable and team-centric fully remote Customer Service Representative who can provide outstanding service to our valued customers. If you have relevant experience and are passionate about sustainable living, we would love to have you on our team! - Represent Vego Garden’s high customer service standards with enthusiasm and passion. - Identify and assess customers’ needs to achieve satisfaction. - Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite). - Execute the key administrative data entry into customer records with high attention to detail. - Assist customers with updated documentation regarding orders and refunds. - Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat). - Resolve customer issues impacting their satisfaction using creative solutions. - Comply with Company policies and procedures. - Perform all other duties as assigned. Qualifications - 2+ years of call center experience is required. - Experience supporting customers in an e-commerce or DTC environment preferred. - Experience with live chat, email, social media, and phone support. - Ability to provide exceptional service to Vego Garden customers. - A reliable, flexible, client-focused service professional with strong digital literacy abilities. - A team player with strong interpersonal and communication skills. - High attention to detail in both verbal and written forms. Requirements - This position primarily involves working at a desk and operating a computer for prolonged periods with moderate walking and standing. - This position is open to candidates located within the United States only. - This is a full-time, remote position based out of Tomball, TX. - 8:00 AM to 4:30 PM CST. Lunch break 12:00 pm to 12:30 pm. - Occasional weekend shifts may be required. Benefits - Payrate starting at $17 per hour. - Flexible Paid Time Off. - 12 PTO days per year, accrued bi-weekly, with incremental increases annually. - 7 paid Holidays. - 401k contribution match of 4%. - Comprehensive Medical, Dental, Vision, and Life insurance plans. The Company pays 100% of premiums for its employees for Dental, Vision, Life, and select Medical plans. - Phone Allowance of $50 per month. - We offer great culture, supportive leadership, engaging activities, employee appreciation, and other perks that make every day at work more rewarding!

Role Description The Customer Support & Billing Operations Specialist plays a key role in supporting daily operational workflows by managing billing related email requests, performing database research, assisting with environment testing, and providing customer support. This position goes beyond traditional call center responsibilities, requiring strong analytical skills, attention to detail, and the ability to work across multiple systems and processes. - Maintains end-to-end responsibility for customer’s support needs providing timely, reliable, and courteous service. - Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested. - Researches and analyzes customer service issues to provide information and solutions in a timely manner. - Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers. - Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc. - Performs analysis of COD borrower data integrity situations identified by Customer. - Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions. - Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures. - Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. - Support Services shall be executed in compliance with processing and program guidelines published by Customer. - Review, process, and respond to billing related emails and service requests with accuracy and timely follow through. - Conduct research within internal databases and systems to resolve inquiries, validate data, and provide detailed information to customers or internal teams. - Collaborate with technical teams to support testing activities in non-production environments, including validating functionality, documenting findings, and reporting defects. - Handle inbound customer contacts through phone, chat, and ticketing systems, ensuring high quality service and issue resolution. - Maintain accurate records of customer interactions, case notes, and research findings. - Identify process issues or recurring customer problems and escalate appropriately for resolution or improvement. - Assist with special projects, operational tasks, and cross team initiatives as assigned. - Follow documented processes and contribute to updating knowledge articles or workflow documentation. Qualifications - Experience in customer service, billing operations, or technical support preferred. - Strong written communication skills for email handling and documentation. - Ability to research and interpret data across multiple systems. - Familiarity with testing environments or quality assurance tasks is a plus. - Strong attention to detail and multitasking ability. - Proficiency with common office software and ticketing or CRM systems. - Ability to work independently while contributing to a collaborative team culture. Requirements - High School Diploma or GED. - 2-5 years or related experience in Customer Service or public relations. Other Job Specific Skills - Excellent customer service skills. - Ability to provide effective customer service and deal tactfully and courteously with the public. - Strong commitment to providing quality service. - Ability to convey enthusiasm, energy and sincerity over the phone. - Exceptional problem solving and organizational skills. - Ability to foster a good working relationship and rapport with customers. - Ability to adapt to new processes or procedures. - Ability to interact effectively with others.