• Lead strategic Quarterly Business Reviews (QBRs) to align customer goals with product capabilities and drive long-term success • Educate and consult customers on how our solutions directly impact business performance, efficiency, and growth • Deliver compelling product demonstrations and tailored solution recommendations, effectively guiding prospects through the sales cycle to close new business • Consistently meet or exceed monthly recurring revenue targets through strong pipeline management and value-driven selling • Generate new business opportunities through proactive outreach efforts including cold calling, personalized email campaigns, lead sourcing, and networking • Build and manage a robust sales pipeline and maintain accurate forecasting and deal tracking within Salesforce CRM

• Support the Deputy Director of Partnerships in maintaining high-touch communication with existing partners to increase engagement. • Actively identify and "bring into the fold" new health-related organizations to expand our national footprint beyond current partners. • Prepare and execute mobilization strategies and communications assets for Civic Holidays (e.g., National Voter Registration Day, National Voter Education Week, Vote Early Day). • Organize and train health professional students to facilitate voting access for patients who face unexpected hospitalization during election cycles. • Create patient-facing educational materials and bedside toolkits to streamline the emergency ballot request process.

• Own Gross Revenue Retention (GRR), Net Revenue Retention (NRR), renewals, expansion revenue, client lifetime value, and forecasting across the existing client portfolio. • Develop and execute strategies to minimize churn, mitigate revenue risk, and maximize client growth opportunities. • Establish disciplined renewal, expansion, and account planning processes that drive predictable business outcomes. • Partner closely with Sales leadership to ensure a seamless transition from client acquisition to long-term client growth and value realization. • Lead and evolve Smartlinx's Account Management organization. • Develop a scalable operating model in which Strategic Account Managers own executive relationships, strategic account plans, renewals, and growth opportunities, while Client Success Managers drive adoption, client health, and day-to-day engagement. • Refine client segmentation, coverage models, engagement standards, success metrics, and operating processes. • Establish clear accountability for client outcomes, retention, growth, and client experience. • Recruit, develop, and retain top talent while building a culture of ownership, execution, and continuous improvement. • Partner across the organization to develop scalable frameworks to proactively monitor client health, identify risk, and prioritize intervention. • Establish account planning, renewal governance, and client risk management processes across the portfolio. • Build and maintain executive relationships across strategic accounts. • Serve as an executive escalation point for key client opportunities and challenges. • Partner closely with Product, Engineering, Support, Implementation, Finance, and Operations to improve client outcomes and remove barriers to client value.

• Account Management • Build strong relationships with customers and become a trusted advisor. • Proactively identify churn risks and develop retention strategies. • Conduct account reviews, customer success check-ins, and business reviews. • Drive product adoption, customer engagement, and account growth. • Identify upsell and expansion opportunities. • Customer Support & Onboarding • Manage inbound support requests through tickets, phone calls, and email. • Troubleshoot platform issues and coordinate with Product and Engineering teams when necessary. • Conduct customer training sessions and onboarding meetings via Zoom or Google Meet. • Educate customers on best practices and platform functionality. • Complete onboarding training and serve as a backup onboarding specialist when needed. • Assist with implementations, account setup, and customer training. • Ensure a smooth transition from onboarding to ongoing account management. • Cross-Functional Collaboration • Partner closely with Sales, Product, Engineering, Finance, Support, and Onboarding teams. • Act as the voice of the customer internally. • Share customer feedback, feature requests, and product improvement opportunities. • Assist with special projects and process improvement initiatives.