Manager – Payments Team (Remote Opportunity) Hyatt Corporate Hyatt Corporate Office US - IL - Chicago Technology Professional Staff/Corporate Full-time Yearly US Dollar (USD) pay basis Req ID: CHI015411 Summary The Opportunity Hyatt Hotels Corporation seeks an enthusiastic Manager to join our Global Payments Team. In this role, you will be collaborating closely with the broader Digital, Finance, Security, and Property Technology teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. We’re proud to offer exceptional corporate benefits which include: - Annual allotment of free hotel stays at Hyatt hotels globally - Flexible work schedule - Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center - A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption - Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally. The Role Key Responsibilities: Payment Product Management & Strategy - Support and execute the global payment product roadmap across digital and in-property channels. - Contribute to the management of multiple payment capabilities including gateways, tokenization, alternative payment methods, fraud tools, and integrations with PMS, POS, and digital platforms. - Partner with Digital, Finance, Security, and Property Technology teams to align payment initiatives with business priorities and guest experience goals. · Identify opportunities to design and implement AI-powered workflows and agent-based solutions to improve internal efficiencies, enhance data analysis, and enable smarter, more scalable ways of working across payment operations and delivery teams. Global Vendor Certification & Solution Enablement - Coordinate certification and onboarding of global payment vendors across PMS (Opera Cloud), POS, and digital platforms. - Support development and execution of standardized certification frameworks, validation processes, and rollout plans. - Work with internal engineering and infrastructure teams to ensure solutions meet scalability, security, and compliance requirements. Alternative Payment Methods & Digital Payments - Support implementation of alternative payment methods (e.g., digital wallets, regional payment methods, BNPL, real-time payments). - Assist with integration of payment solutions across web, mobile, and property environments. - Monitor industry trends and recommend opportunities to improve payment capabilities. - Collaborate closely with regional teams to support market-specific payment needs, while staying informed of emerging legal and regulatory requirements. Agile Delivery & Execution - Participate in agile delivery processes across multiple workstreams. - Support backlog prioritization, sprint planning, and agile ceremonies (stand-ups, retrospectives). - Utilize JIRA to track progress, manage dependencies, and ensure visibility into delivery. Vendor & Commercial Support - Support management of global payment vendors including gateways, acquirers, and fraud providers. - Assist in vendor evaluations, onboarding, and performance tracking. - Contribute to commercial discussions, cost analysis, and optimization initiatives. Team Leadership & Accountability - Lead and mentor a team of FTEs and contractors supporting payment initiatives. - Provide clear direction, performance expectations, and regular feedback. - Promote accountability, ownership, and delivery excellence within the team. Fraud, Risk & Compliance - Support fraud prevention initiatives and monitoring across digital and property environments. - Partner with Risk and Security teams to ensure compliance with PCI and global regulatory standards. - Assist in identifying and mitigating payment-related risks. KPI Tracking & Reporting - Support tracking and analysis of payment KPIs including authorization rates, chargebacks, fraud, uptime, and transaction costs. - Contribute to development of dashboards and reporting for leadership visibility. Project & Portfolio Support - Support delivery of key initiatives such as Opera Cloud migrations, payment integrations, vendor certifications, and platform enhancements. - Assist in coordinating cross-functional teams to ensure timely and successful delivery. Qualifications Required: - 5–7+ years of experience in payments or payment product management. - 2–3 years of people management experience, including managing FTEs and/or contractors. - Experience working with payment systems, payment service providers, or digital commerce platforms. - Exposure to global vendor ecosystems and coordination of integrations or certification activities. - Experience working in agile environments and familiarity with tools such as JIRA, Smartsheet, Confluence or similar platforms. - Strong collaboration and communication skills with the ability to work across technical and business teams. - Experience contributing to system implementations, integrations, or technology deployments. Preferred: - Experience in hospitality, travel, or other global consumer-facing industries. - Familiarity with Opera PMS, Opera Cloud (OPI), or POS systems. - Exposure to alternative payment methods and emerging payment technologies. - Knowledge of payment security concepts including PCI compliance and fraud tools. The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better. The salary range for this position is $117,000 - $135,000 The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.

• Manage the planning and monitoring of the order portfolio, ensuring commercial commitments are met within established deadlines. • Coordinate the delivery planning process, aligning commercial demand, product availability, logistical capacity and operational resources to maximize customer service levels. • Monitor and analyze the sales portfolio, identifying risks, constraints and optimization opportunities to ensure the best allocation of available resources. • Define service and delivery priorities based on commercial, operational and strategic criteria, ensuring a balance between operational efficiency and customer satisfaction. • Conduct demand analysis and forecasting to support decision-making by Commercial, Supply Chain and Operations teams. • Track performance indicators related to portfolio management, service level, adherence to planning, delivered volumes and operational efficiency, proposing corrective actions when necessary. • Work collaboratively with Commercial, Logistics, Production, Planning and Customer Service teams to ensure alignment and smooth execution of processes. • Lead continuous improvement initiatives in portfolio management and delivery planning processes to increase productivity, reduce costs and maximize results. • Ensure the quality, reliability and integrity of information related to order portfolio, deliveries and area indicators, maintaining the confidentiality of Cibra’s strategic information. • Understand, apply, promote and recommend practices related to occupational health and safety, environmental and social responsibility, contributing to the dissemination of the company’s organizational culture. • Manage the team under your responsibility, conducting performance management, development, training, priority setting and result monitoring, fostering a collaborative, high-performance environment.

• Provide effective leadership and management to the Retail Coverage Merchandiser/Lead Merchandiser team. • Develop and maintain a strong understanding of the company’s business model, client and customer details and expectations. • Spend a minimum of 50% of your time working in-store. • Manage assigned work to completion, on time, and with high-quality results. • Assign work to the team and ensure that all jobs have the appropriate level of support. • Understand and optimize selling effectiveness in assigned territories. • Partner with store personnel to achieve and maintain merchandising excellence. • Ensure company policies are followed by directly managed associates. • Communicate retail territory responsibilities to the MEI admin team.

• Own end-to-end threat case management for your region, from intake, triage, and behavioral assessment through mitigation planning, documentation, and closure for threats impacting employees, executives, facilities, and other Coinbase assets. • Lead structured behavioral threat assessments using Coinbase methodologies and accepted frameworks (e.g., JACA, WAVR-21, CTAP-25) to evaluate motivation, capability, escalation indicators, and stabilizers, then translate findings into clear operational recommendations. • Drive intelligence-led incident response by serving as the intelligence lead during active incidents, coordinating with GSOC, ensuring timely escalation, and delivering decision support through resolution. • Partner cross-functionally with Executive Protection, GSOC, Legal, HR/ER, Insider Threat, and Communications to coordinate response actions, align mitigations, and manage reporting obligations. • Produce decision-ready briefings, written assessments, and executive updates that communicate threat posture, risk rationale, and recommended next steps to security leadership and cross-functional partners. • Strengthen regional program maturity by improving intake standards, QA/QC, playbooks, metrics, training, and handoff processes, and by mentoring peers through expertise and influence.