• Lead and grow a team of contact center architects, developers, and consultants focused on Amazon Connect implementations and transformations. • Recruit, interview, and onboard experienced contact center professionals, with relevant experience building and migrating IVR/IVA applications on Twilio, Genesys, Cisco, or similar platforms. • Develop training programs, mentorship plans, and enablement strategies to help team members successfully transition to Amazon Connect. • Establish delivery standards, best practices, and technical development paths for the voice/contact center team. • Foster a culture of continuous learning, collaboration, innovation, and delivery excellence. • Serve as a strategic advisor and program architect for customers undergoing contact center modernization initiatives. • Lead discovery sessions, assessments, solution design workshops, and transformation roadmaps. • Guide customers through migrations from legacy platforms such as Genesys and Cisco to Amazon Connect. • Provide expertise across IVR, routing, agent experience, workforce optimization, integrations, reporting, and contact center operations. • Partner with executive stakeholders to align business objectives with technology solutions. • Oversee successful delivery of Amazon Connect projects from strategy through deployment. • Ensure solution quality, scalability, security, and adherence to implementation best practices. • Support architecture reviews and provide guidance on complex contact center solutions. • Collaborate with cross-functional teams including AWS, engineering, project management, and customer success. • Contribute to service offerings, implementation methodologies, accelerators, and reusable assets. • Support business development efforts through customer presentations, workshops, and solution discussions. • Help establish the organization as a trusted leader in contact center transformation and Amazon Connect services.

• Lead and grow a team of contact center architects, developers, and consultants focused on Amazon Connect implementations and transformations. • Recruit, interview, and onboard experienced contact center professionals, with relevant experience building and migrating IVR/IVA applications on Twilio, Genesys, Cisco, or similar platforms. • Develop training programs, mentorship plans, and enablement strategies to help team members successfully transition to Amazon Connect. • Establish delivery standards, best practices, and technical development paths for the voice/contact center team. • Foster a culture of continuous learning, collaboration, innovation, and delivery excellence. • Serve as a strategic advisor and program architect for customers undergoing contact center modernization initiatives. • Lead discovery sessions, assessments, solution design workshops, and transformation roadmaps. • Guide customers through migrations from legacy platforms such as Genesys and Cisco to Amazon Connect. • Provide expertise across IVR, routing, agent experience, workforce optimization, integrations, reporting, and contact center operations. • Partner with executive stakeholders to align business objectives with technology solutions. • Oversee successful delivery of Amazon Connect projects from strategy through deployment. • Ensure solution quality, scalability, security, and adherence to implementation best practices. • Support architecture reviews and provide guidance on complex contact center solutions. • Collaborate with cross-functional teams including AWS, engineering, project management, and customer success. • Contribute to service offerings, implementation methodologies, accelerators, and reusable assets. • Support business development efforts through customer presentations, workshops, and solution discussions. • Help establish the organization as a trusted leader in contact center transformation and Amazon Connect services.

Role Description We are hiring remote Call Center Representatives to support a fast-paced healthcare operation focused on patient scheduling and coordination. This role is ideal for professionals with previous experience in customer service, healthcare support, medical scheduling, or call center operations who thrive in structured, high-volume environments. This is a fully remote position supporting patients across the United States. Agents will handle inbound and outbound communications related to appointment coordination, medication refill requests, and general patient support. Because this is a call center environment, candidates must have: - Excellent communication skills - Strong attention to detail - Stable internet and power infrastructure - A professional home office setup Key Responsibilities - Schedule patient appointments accurately and efficiently - Handle appointment reschedules and cancellations - Assist patients with medication refill requests - Perform appointment and case status checks - Conduct outbound callback communications to patients who requested follow-up assistance - Maintain professionalism and empathy during all patient interactions - Document interactions clearly and accurately within internal systems - Follow established workflows, scripts, and compliance procedures - Meet productivity, attendance, and quality expectations in a high-volume environment Qualifications - Previous experience in a call center, healthcare support, medical scheduling, virtual assistant, or customer service environment - Strong English communication skills, both written and verbal - Comfortable handling high call volumes and multitasking - Strong organizational skills and attention to detail - Ability to work independently in a fully remote environment - Professional and customer-focused communication style - Reliable attendance and schedule adherence Requirements - Laptop - External monitor - Noise-cancelling headset - LAN cable - LAN adapter (if required for device compatibility) - Minimum Computer Specifications: - Intel Core i5 Processor – 12th Generation minimum - 16GB RAM minimum - 256GB SSD minimum - Internet & Power Requirements: - Minimum internet speed: 100 Mbps - Wired internet connection preferred - Stable and reliable electricity required - Backup power solution required and non-negotiable - Backup internet solution required and non-negotiable Training Process - All selected candidates must successfully complete a mandatory 4-week training program before joining the live production queue. - Admission into live operations will depend on successfully passing a live call evaluation/exam during training. - Additional training details, including schedule and compensation information, will be shared during the recruitment process. Documentary Requirements - Government-issued ID - Proof of residence - Local tax documentation required in their country Important Notes - This is a remote call center position with strict attendance and performance expectations. - Outbound calls are part of the role responsibilities; these are callback communications requested by patients and are not cold calling activities. - Candidates must maintain a professional and distraction-free work environment. - Reliable technology and connectivity are mission-critical for this role. - Final hiring decision is contingent upon successful completion of the 4-week training program.

Role Description For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under general supervision, organizes, supervises and leads the operation of the team, assuring the continuity and quality of patient care by following appropriate clinic/department protocols and the supervision and evaluation of staff. The RN Clinical Support Supervisor will articulate program status proactively and routinely to internal committees, advising leadership on key strategic initiatives, risks and opportunities related to telephonic nurse triage. Collect, analyze, maintain and report data on the utilization of medical services, department results and resource use. If you have an OR Registered Nurse License, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Supervise and develop team consisting of diverse clinical and related positions and skill sets. - Actively work with all members of the department health care team to manage patient care, ensuring quality and safety of nursing care and smooth patient flow within department. - Collaborate with leadership and other business functions in enhancements to clinical care model and operational flow. - Articulate program status proactively and routinely to internal committees, advising leadership on key strategic initiatives, risks and opportunities related to hospital and readmission rates. - Collect, analyze, maintain and report data on the utilization of medical services, department results and resource use. - Provide regular performance feedback and conduct performance appraisals to ensure performance standards are met. - Monitor skill development and performance of the staff. - Direct the work of staff, including supervision, hiring, and terminations; determine staffing needs, and ensure efficient utilization of staff and resources. - Monitor attendance and time off. - Meet regularly with leadership. - Perform other duties including resolving variances, researching and resolving patient complaints with staff. - Develop clinical policy and procedures in conjunction with education and training department. - Assist with development of protocols and other related written resource materials appropriate to the needs of the team. - Assist in conducting staff meetings and huddles. - Research and resolve clinical quality issues. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - Graduation from an accredited school of nursing. - Active Registered Nurse license in Oregon and if located outside of Oregon, Active Registered Nurse license in state of hire also. - 3+ years of experience in clinical setting. Requirements - Bachelor’s degree in nursing (preferred). - 1+ years of leadership experience (preferred). - All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). - Salary range from $72,800 - $130,000 annually based on full-time employment.