With a foundation that dates back to 1836, Schneider Electric has developed into a worldwide specialist in energy management. In the past, the company has hired
Senior Systems Service Engineer 2
Location
United States
Posted
2 days ago
Salary
$101.6K - $152.4K / year
Seniority
Senior
Job Description
Senior Systems Service Engineer 2
Schneider Electric
Role Description Manage customer contracts by performing preventative maintenance visits, documenting/delivering reports and providing on-site remedial support. - Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware. - Prepare upgrade plans for the customer’s systems and deliver them to the customer. - Follow all technical procedures and tools for Global Service. - Provide technical review of orders for clients and any other proposals requested to perform. - Analyze technical risk of expansion projects and upgrades. - Attend technical training that includes systems and instruments, application, process control, communication, and safety. - Support Sales as required and directed by Regional Service Manager to secure orders and service agreements. - Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction. - Handle overall technical responsibilities for one or more projects, including project specification, functionality, testing, and commissioning. - Perform system testing, factory acceptance testing (FAT) and develop test documents. - Document preparation and obtain customer's approval per document specification and schedule. - Coordinate with factory for product-related issues and resolve. Knowledge: - Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC’s, Communication protocols, Networking and System Security. Qualifications - A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable). - 5+ years of professional experience with specific knowledge of Foxboro DCS, IA (Industrial Automation) or Triconex systems. - Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues. - Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry. - Knowledge of HMI (Human Machine Interface) software, DCS (Distributed Control Systems) system and field instrumentation. - Knowledge of Foxboro and Wonderware. - Team player with good leadership and communication skills and able to travel when required. - Strong analytical & logical ability, possess good judgment, negotiation and interpersonal skills. - Detail-oriented, forward-looking and good leadership abilities. - Innovative and dynamic with effective communication skills, especially in inter-cultural aspects. Requirements - Travel is up to 50% to customer sites as needed (Mostly local sites 1 - 2 hour radius). Benefits - Medical (with member reward points), dental, vision, and basic life insurance. - Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs. - 12 holidays per year, and 15 days of paid time off per year. - Competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match. - Support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera. - Encourage collaboration, recognition, sharing your voice, and an inclusive workplace. - Volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
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