• Management of the review process for non-interventional studies, independent publications, local data generation and investigator-initiated studies • Ongoing oversight of investigator-initiated studies • Management of Independent Medical Education grants (US only) • Manage the Non-registrational Study Approval Process (NORSAP) for all therapeutic areas • Engage with internal and external stakeholders to ensure completeness of submissions to the NORSAP Committee • Ongoing management of approved Investigator Initiated Studies (IIS’s) • Oversees and executes on the end to end US Independent Medical Education grants review and approval process • Ensures compliance with existing internal and external guidelines

• Manage many concurrent research projects: Track status, timelines, and deliverables across all active research requests, ensuring each meets its deadline • Own sourcing operations: Coordinate with expert networks and internal sources to get the right number of qualified participants for each request, using your judgement to determine what that number is based on the scope • Coordinate contractor network: Manage scheduling and availability for our pool of contract interviewers—ensuring interviews are properly scheduled and interviewers are matched to projects • Monitor progress and communicate: Flag potential delays early, working with the CPO and Customer Success Lead to set expectations with customers when timelines are at risk • Keep projects on track: Follow up on in-progress requests to ensure timely completion and quality standards are met

• Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more • Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses • Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience • Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs • Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence • Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX • Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers • Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems • Ensuring the payments team are remaining current on industry trends • Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs • Ensure end user issues are resolved in a timely manner • Manage, recruit and train a team of payment specialists across different geographies • Act as a primary POC with network partners to resolve ongoing production issues

• Assist in working with and onboarding transportation partners • Manage daily trips and assist parents and districts • Monitor and ensure compliance with regulations • Develop ongoing relationships with transportation providers • Oversee vehicle maintenance and ensure efficiency