• Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more • Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses • Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience • Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs • Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence • Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX • Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers • Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems • Ensuring the payments team are remaining current on industry trends • Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs • Ensure end user issues are resolved in a timely manner • Manage, recruit and train a team of payment specialists across different geographies • Act as a primary POC with network partners to resolve ongoing production issues

• Assist in working with and onboarding transportation partners • Manage daily trips and assist parents and districts • Monitor and ensure compliance with regulations • Develop ongoing relationships with transportation providers • Oversee vehicle maintenance and ensure efficiency

• Helping in promoting the company culture that encourages top performance and high morale • Developing and leading the top-performing teams by extensive and consistent coaching • Ensuring internal processes are being implemented and adhered to by performing quality control and monitoring KPIs • Training and supporting the operations planning process, ensuring that all team members are equipped to perform the job • Planning and executing strategic initiatives to achieve growth through customer focus and collaboration, driving revenue volume through targeted business plans • Creating and monitoring projects for the team while supporting the CEO and the executive team’s vision and process ideals • Supporting all functions of the business to work together

• Own end-to-end onboarding, ongoing training, and quality assurance for the Patient Engagement team • Manage and develop the training and quality team • Define, implement, and enforce quality frameworks, audits, and performance expectations • Review performance data and quality results to identify gaps and drive continuous improvement • Reduce performance variability by addressing systemic training and quality gaps • Lead coaching, remediation, and upskilling efforts based on performance outcomes • Identify team-wide opportunities for improvement and translate them into training initiatives • Ensure compliance with clinical, operational, and company standards • Maintain and evolve SOPs, playbooks, and training documentation • Serve as a subject matter expert in tooling, ensuring training and quality programs reflect how tools are used to drive effective, efficient performance • Ensure training programs support efficient ramp, sustained performance, and long-term team effectiveness