• Helping in promoting the company culture that encourages top performance and high morale • Developing and leading the top-performing teams by extensive and consistent coaching • Ensuring internal processes are being implemented and adhered to by performing quality control and monitoring KPIs • Training and supporting the operations planning process, ensuring that all team members are equipped to perform the job • Planning and executing strategic initiatives to achieve growth through customer focus and collaboration, driving revenue volume through targeted business plans • Creating and monitoring projects for the team while supporting the CEO and the executive team’s vision and process ideals • Supporting all functions of the business to work together

• Own end-to-end onboarding, ongoing training, and quality assurance for the Patient Engagement team • Manage and develop the training and quality team • Define, implement, and enforce quality frameworks, audits, and performance expectations • Review performance data and quality results to identify gaps and drive continuous improvement • Reduce performance variability by addressing systemic training and quality gaps • Lead coaching, remediation, and upskilling efforts based on performance outcomes • Identify team-wide opportunities for improvement and translate them into training initiatives • Ensure compliance with clinical, operational, and company standards • Maintain and evolve SOPs, playbooks, and training documentation • Serve as a subject matter expert in tooling, ensuring training and quality programs reflect how tools are used to drive effective, efficient performance • Ensure training programs support efficient ramp, sustained performance, and long-term team effectiveness

• The Casino Operations Manager is responsible for the smooth day-to-day running of the casino platform. • You will own operational performance across games, players, payments, risk, and support. • Work closely with Tech, Marketing, Payments, and external platform providers to ensure the casino runs cleanly, profitably, and without friction. • This role suits someone highly organised, commercially minded, and comfortable operating independently in a raw and ambitious startup environment. • Initially, you will execute, not delegate. Team management comes later as we scale.

• Create and monitor grant project strategy plans - convening and facilitating, planning meetings, managing, tracking, and updating grant budgets, collecting, and reporting on deliverable/impact data, and completing grant close-out reporting. • Oversee approved funding agreements to ensure that documentation and reporting requirements are met prior to due dates. • Oversee and initial drafting of interim and final grant reports. • Use existing project management and CRM tools (currently Monday.com and Salesforce) to keep workflow information clear and current. • Commit to engaging seamlessly in a virtual work environment, using Slack, Google Suite tools, and other systems to support transparency and relationship building. • Ensure smooth and successful internal and external meetings, developing and distributing agendas ahead of time and utilizing both Zoom and Google Meet platforms. • Maintain and manage complete records and files per The Steve Fund’s record-keeping policies, including funder and proposal information, contracts, paperwork, and key documentation. • Coordinate with and attend meetings to ensure that the grant project management strategy aligns with the Fundraising goals.