• Develop, implement, and maintain company-wide DOT compliance programs, policies, procedures, and standards while fostering a proactive compliance culture focused on safety, accountability, and continuous improvement. • Ensure compliance with all applicable Federal Motor Carrier Safety Administration (FMCSA), Department of Transportation (DOT), state transportation, and related regulatory requirements. • Serve as the primary resource for DOT compliance guidance and interpretation throughout the organization. • Monitor regulatory changes and assess operational impacts, communicating requirements and recommendations to leadership. • Lead internal audits and compliance reviews to identify risks and corrective actions. • Establish and maintain compliance metrics, dashboards, and reporting for executive leadership. • Oversee preparation for and response to DOT audits, investigations, inspections, and regulatory inquiries. • Manage corrective action plans and ensure timely resolution of compliance findings. • Oversee Driver Qualification File (DQF) compliance and administration. • Ensure compliance with driver hiring, onboarding, licensing, medical certification, and qualification requirements. • Develop and deliver DOT compliance training programs for drivers, supervisors, managers, and operational leaders. • Provide coaching and support to operational leaders regarding compliance expectations and corrective actions. • Manage Motor Vehicle Record (MVR) monitoring programs and driver risk assessments. • Oversee Hours of Service (HOS) compliance, Electronic Logging Device (ELD) programs, and related recordkeeping requirements. • Lead drug and alcohol testing programs, including pre-employment, random, post-accident, reasonable suspicion, return-to-duty, and follow-up testing requirements. • Partner with Human Resources and Safety teams on compliance-related employee matters. • Ensure compliance with vehicle inspection, maintenance, and recordkeeping requirements. • Partner with Fleet and Operations leadership to establish preventive maintenance compliance standards. • Monitor vehicle registration, permitting, and licensing requirements. • Support oversized/overweight transportation compliance requirements as applicable. • Analyze compliance trends, incidents, violations, and audit findings to identify improvement opportunities. • Develop strategies to improve performance and reduce organizational risk. • Lead continuous improvement initiatives that enhance compliance effectiveness and operational efficiency. • Perform other duties as assigned.

Role Description This role is responsible for organizing, coordinating, and communicating Utilization Management (UM) business needs, including integration with internal application systems and the enterprise data warehouse. The position supports the development, implementation, and ongoing maintenance of UM data solutions, ensuring alignment with business objectives and regulatory requirements. Serving as a key liaison, this role provides subject matter expertise on UM data, promoting data integrity, accuracy, and effective information management across the organization. The position requires strong attention to detail and advanced technical aptitude to identify issues, analyze root causes, and implement effective solutions that enhance data quality and operational performance. - Coordinate and translate UM business needs into data and system requirements, ensuring alignment with enterprise applications and data warehouse structures. - Drives the development and sustainment of UM data solutions, ensuring compliance with operational and regulatory standards while owning the analysis and quality monitoring of data outputs. - Act as a subject matter expert and liaison for UM data, driving data integrity, governance, and consistency across systems. - Routinely monitors data outputs to identify data discrepancies and system issues; develop and implement solutions to improve accuracy and performance. - Participates in various projects by delivering data-driven insights that support internal and external program development, cost and utilization trend analysis, and clinical management initiatives. - Partner cross-functionally with IT, analytics, data science, and business teams to enhance data workflows and reporting capabilities. - Accountable for maintaining technical documentation related to Utilization Management (UM) reporting requirements, ensuring accuracy, completeness, and alignment with regulatory and operational standards. - Participate in User Acceptance Testing (UAT) for UM systems, validating that system changes meet defined business and technical requirements. Qualifications - Demonstrates strong communication skills, effectively and consistently engaging diverse audiences. - Excels in organizing and managing competing priorities, multitasking in fast-paced environments. - Possess great attention to details along with strong technical aptitude to recognize issues along with problem-solving skills. - Project management skills, ability to manage assigned projects with detailed project plans and methodologies. - Ability to identify operational and service problems, recommend and implement process enhancements. - Uses Excel and data analysis tools to organize, review, and summarize operational data. - Applies foundational data-structure knowledge to support quality checks and requirements gathering. - Reviews vendor data submissions and reporting logic with enough analytic fluency to ask effective follow-up questions. Requirements - 5 years of experience in an analytical business environment, with a strong focus on operations data and information management. - Advanced proficiency in PC applications, including Excel, Crystal Reports, Power BI, and various reporting and testing approaches. - Knowledge of UM-specific health plan regulations preferred. - Familiarity with business process modeling, requirements gathering, and project management methodologies. Education and Certifications - Bachelor’s degree in business administration, health care administration, information systems or related field required or additional 4 years relevant experience. Physical Demands - Sedentary work that involves significant periods of sitting, talking, hearing, and keying. - Work environment includes typical office conditions.

• Serve as the principal security advisor to CPS’s Government Security Committee (GSC) • Own the ongoing execution and maturation of CPS’s policies in accordance with the National Industrial Security Program • Ensure full compliance with the PA and AOP between CPS and the parent company • Develop and maintain a FOCI mitigation instrument (Security Control Agreement, Special Security Agreement, or equivalent) in coordination with outside counsel on FOCI mitigation matters and any open compliance questions. • Administer personnel security clearance processing end-to-end via JPAS/DISS, including nominations, investigations, and visit certifications. • Lead Collibra's Insider Threat Program, including a multi-disciplinary hub and reporting mechanisms. • Serve as a trusted advisor to the General Manager and the GSC senior leadership on all security and compliance matters related to the government business. • Coordinate incident investigations involving potential unauthorized disclosure, fraud, or insider threat, and ensure prompt reporting to GSC and DCSA as required.

Role Description The Sr. VoIP & MVNO Compliance Manager is a newly created, foundational role at ClearCaptions. This role is responsible for building the company’s compliance infrastructure from the ground up—designing operational frameworks, regulatory controls, and governance policies to ensure ClearCaptions meets all applicable federal and state requirements governing MVNO and VoIP services. The role requires deep telecommunications regulatory expertise and the ability to thrive in a high-growth environment while translating complex regulatory requirements into practical, scalable operational processes. What This Role Does - Designs, implements, and maintains a comprehensive MVNO and VoIP compliance program covering all applicable federal and state regulatory obligations. - Develops and documents operational compliance policies, procedures, and internal controls from the ground up, establishing ClearCaptions compliance baseline. - Collaborates with the Senior Compliance Manager to establish a process and controls regulatory requirements matrix mapping each applicable rule to specific operational owners, processes, and control activities. - Establishes a compliance calendar and ongoing monitoring program to track regulatory deadlines, filing requirements, and license renewals. - Prepares and presents compliance status reports, risk assessments, and audit findings to senior leadership. - Defines and enforces a compliance governance framework including escalation procedures, exception handling, and corrective action protocols. - Ensures full compliance with all FCC and State requirements applicable to MVNO and VoIP operations. - Manages FCC filing obligations including Form 477 (broadband deployment data), Form 499 (revenue reporting for USF), and any applicable licensing registrations. - Manages state telecommunications registrations, certificates of authority, and VoIP/CLEC-equivalent filings as required by individual state public utility commissions (PUCs) or equivalent agencies. - Oversees state universal service fund (SUSF) reporting and contribution obligations where applicable. - Maintains up-to-date compliance with all FCC rules applicable to interconnected VoIP providers, including E911, CALEA, USF, CPNI, STIR/SHAKEN, and number porting obligations. - Maintains required records and responds to FCC or state agency complaints and investigations related to slamming, cramming, or fraud. - Contributes to the existing compliance-aware culture by serving as the internal subject matter expert and go-to resource on VoIP and MVNO regulatory matters. - Performs other duties as assigned. Qualifications - A high school diploma or equivalent is required, and a secondary degree (i.e., AA or BA) is highly preferred. - Minimum 5 years of experience in telecommunications regulatory compliance, with direct experience in MVNO and/or VoIP regulatory frameworks. - Demonstrated experience interpreting and applying FCC rules, including those governing E911, CALEA, USF, CPNI, STIR/SHAKEN, TCPA, and number portability. - Experience navigating multi-state telecommunications regulatory environments, including PUC filings and state USF reporting. - Deep, current knowledge of FCC regulations governing interconnected VoIP providers and MVNO/resellers. - Strong understanding of the telecommunications regulatory landscape at both federal and state levels, including the role of the FCC, USAC, NANPA, and state PUCs. - Ability to independently research and analyze regulatory texts, FCC orders, and state commission rulings and translate them into actionable compliance requirements. - Excellent project management skills; ability to build compliance infrastructure while managing day-to-day regulatory obligations simultaneously. - Strong written and verbal communication skills; ability to present complex regulatory topics clearly to non-specialist audiences. - Collaborative and cross-functional working style; comfortable engaging with engineering, finance, legal, and operations teams. - Proven track record of building or significantly expanding compliance programs in a telecommunications or technology company. - Demonstrated ability to lead through influence, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Willingness and ability to work flexible hours as needed, and travel up to 10%, which may include occasional overnight travel. - Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack). Preferred - Experience managing regulatory filings (FCC Form 499, Form 477, USAC reporting). Physical Demands - Sitting, standing, and walking (90-100%) - Keyboarding (95-100%) - Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%) Work Environment - 100% Remote with Travel: Work environment is primarily indoors (home office, customer or vendor sites, or other business meeting venues); travel may involve exposure to varying weather and temperature conditions, as well as driving and traffic hazards. - Travel is required, approximately 10%, and may include overnight and out-of-state trips. Compensation $109,000 to $120,000/yr plus 5% bonus determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.