• Provide day-to-day administrative support across the business • Manage scheduling and appointment coordination • Prepare quotes based on information provided by the business owner • Follow up on outstanding quotes and customer enquiries • Generate, manage, and follow-up invoices • Communicate with customers via phone, email, and other channels • Liaise with suppliers, contractors, and other business contacts as required • Assist with social media administration and content creation • Maintain accurate records and ensure information is up to date • Support process improvements and operational efficiency initiatives • Assist with general business administration and ad hoc tasks

• Lead virtual and on-site consulting engagements with dealership Parts and Service departments. • Conduct comprehensive operational assessments covering: Advisor workflows, Technician productivity, Pricing, labor matrix, and op codes, Inventory controls and reconciliation, Warranty and internal processes. • Identify inefficiencies, risks, and opportunities, and develop tailored improvement roadmaps aligned with CDK best practices. • Facilitate structured working sessions with managers, advisors, and technicians to implement process and system improvements. • Maintain executive-level communication with dealership leadership to report progress, results, and next steps. • Support OEM warranty labor rate uplift initiatives by preparing, validating, and aligning dealership operational data, documentation, and system configurations. • Educate dealership leadership on operational best practices that improve warranty recoverability and long-term reimbursement sustainability.

Role Description ASRC Federal Agile Decision Sciences LLC is seeking a Business Analyst (Journeyman) with an active US Government Security Clearance to support the U.S. Army CECOM Army Software & Innovation Center (ASIC). This role is the functional requirements expert who ensures developers always have clear, validated, and unambiguous requirements — so the team delivers the right product the first time. Embedded with the development team throughout the Agile delivery cycle, the analyst interprets business and mission needs, translates them into developer-ready work, and confirms that what is built matches what the mission requires. As an established individual contributor, the Business Analyst works independently under general supervision on moderately complex efforts, formulating systems scope and objectives relative to mission requirements and creating the detailed specifications from which work is executed. The position fills the functional gap that currently slows development and drives rework — protecting sprint velocity, reducing defects, and keeping delivery aligned to mission needs, without requiring deep software-engineering expertise. Key Responsibilities - Interpret business and mission requirements accurately and translate them into clear, validated, unambiguous functional requirements. - Decompose high-level needs into actionable, developer-ready work — user stories, acceptance criteria, and detailed functional specifications. - Provide continuous functional support to the development team throughout each sprint, resolving requirements questions in real time. - Serve as the functional bridge between stakeholders, users, and developers, using clear and simple communication. - Consistently validate delivered functionality against requirements and mission needs. - Formulate and refine systems scope and objectives relative to the organization's mission plan and operational requirements. - Capture and maintain requirements traceability and supporting documentation across sprints and releases. - Facilitate requirements elicitation and refinement sessions with functional stakeholders and the development team. Outcomes This Role Enables - Developers always have clear, validated requirements and build the right product the first time. - Business intent is preserved end to end — nothing is lost in translation. - High-level needs are broken into work developers can execute immediately. - Sprint delays and rework are eliminated through continuous functional support. - Ambiguity is removed and delivery accelerates. - Delivered functionality is consistently validated against mission needs. Qualifications - Bachelor's degree, or 4 additional years of equivalent combination of education and experience. - 2–4 years of professional business analysis or systems-analysis experience supporting software or IT delivery. - Demonstrated ability to elicit, analyze, and document functional and business requirements for a development team. - Experience translating high-level needs into user stories, acceptance criteria, and functional specifications. - Strong written and verbal communication; able to bridge functional stakeholders and technical developers. - Experience validating delivered functionality against requirements (acceptance / user-acceptance testing). - Ability to work independently under general supervision and manage multiple requirements deliverables. Preferred Qualifications - Experience as a Business Analyst within an Agile / Scrum delivery environment. - Familiarity with U.S. Army / DoD programs, terminology, and software delivery. - Experience with requirements-management and backlog tools (e.g., Jira, Azure DevOps, Confluence). - Skill in developing process flows, use cases, and requirements traceability matrices. - Business analysis certification (e.g., IIBA ECBA/CCBA/CBAP) or Agile certification. Security Clearance & Eligibility An active U.S. Department of Defense Secret security clearance is preferred; the specific clearance requirement must be confirmed against the governing task order. U.S. citizenship is typically required for access to Army systems and facilities. Final clearance and eligibility requirements will be verified during the hiring process. Benefits - Competitive pay and benefits packages. - Health care, dental, vision, and life insurance. - 401(k) and education assistance. - Paid time off including PTO, holidays, and any other paid leave required by law. EEO Statement ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Role Description We are looking for a highly organised and proactive General VA / Business Operations Coordinator to support the day-to-day administration and operations of a growing electrical services business. - Manage administrative tasks, coordinating schedules, preparing quotes and invoices, following up with customers. - Ensure the business runs smoothly behind the scenes. - Excellent communicator comfortable speaking with customers. - Takes initiative and enjoys being a key part of a growing business. - Long-term growth potential with opportunity to develop into a team lead role as the business expands. Qualifications - 2-5 years of experience in administration, customer service, operations support, or virtual assistant roles. - Previous experience supporting clients in AU/US/UK/CA or similar markets highly regarded. - Strong verbal and written English communication skills. - Comfortable speaking with customers over the phone. - Excellent organisational and time management skills. - Strong attention to detail and ability to manage multiple priorities. - Proactive and able to work independently. - Professional and customer-focused approach. - Experience preparing quotes, invoices, or customer documentation is highly regarded. - Familiarity with Tradify, ServiceM8, Outlook, Canva, or similar platforms is desirable. - Experience supporting trades, construction, property, or service-based businesses is beneficial but not essential. Requirements - Fully remote role aligned with Australian business hours (AEST). - Full-time engagement (40 hours a week). - Regular communication via email, Voxer, Microsoft Teams, and Zoom. - Work closely with business leadership, customers, and suppliers. - Take ownership of administrative processes and customer communications. - Contribute to improving operational efficiency and business organisation. - Opportunity for career progression into a team lead position as the business grows. - Ideal for someone who is organised, dependable, proactive, and enjoys helping a business run smoothly.