Role Description As a Steampunk Customer Experience Strategist / Product Owner, you will partner with stakeholders to transform customer feedback into actionable insights that drive organizational improvement. You will own the strategy, measurement framework, and reporting approach for customer experience initiatives, ensuring feedback programs generate meaningful data that supports executive decision-making. You will work closely with business leaders, program teams, and platform administrators to define success measures, develop feedback mechanisms, identify trends, and communicate insights that improve customer outcomes. - Partner with stakeholders to define customer experience objectives, success measures, and feedback strategies. - Design and refine surveys, feedback mechanisms, and measurement approaches to ensure meaningful and actionable data collection. - Translate business goals and customer experience priorities into reporting requirements and performance metrics. - Analyze customer feedback, sentiment, and behavioral trends to identify opportunities, risks, and areas requiring intervention. - Develop executive-ready briefings, presentations, and reports that clearly communicate customer experience outcomes and recommendations. - Facilitate workshops and stakeholder sessions to gather requirements, prioritize enhancements, and align on business objectives. - Establish governance processes for customer experience measurement and reporting. - Collaborate with technical teams to ensure data collection and reporting capabilities support business needs. - Develop and maintain roadmaps for customer experience improvements and measurement maturity. - Serve as a trusted advisor to leadership on customer sentiment, engagement trends, and experience optimization opportunities. Qualifications - Bachelor's degree and 7+ years of relevant experience. - Experience leading customer experience, product management, business analysis, service design, or related initiatives. - Experience defining KPIs, performance metrics, and measurement frameworks. - Strong ability to synthesize qualitative and quantitative data into actionable recommendations. - Experience developing executive-level presentations, reports, and briefings. - Demonstrated ability to facilitate stakeholder discussions and translate business needs into actionable requirements. - Strong written and verbal communication skills. - Eligible to obtain and maintain a government security clearance. Requirements - Experience with customer experience platforms such as Medallia, Qualtrics, Salesforce Surveys, or similar tools. - Experience supporting federal government programs. - Knowledge of Voice of the Customer (VoC) methodologies and customer journey mapping. - Experience with Agile delivery methodologies. - Strong analytical and data storytelling skills. - Ability to influence stakeholders across multiple levels of an organization. - Experience developing dashboards, scorecards, and performance measurement programs. Company Description Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee-owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com . We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.

Curate and analyze large data sets, develop engineering command media, and support process improvement projects while becoming an expert in engineering tools and governance to enhance efficiency and maximize profitability.

Role Description The National Consumer Strategy Director is a senior leadership role accountable for delivering consumer growth, revenue expansion, and lifetime value across USA TODAY Co.’s national product portfolio. This leader owns the end-to-end consumer growth engine—from acquisition and conversion through engagement, retention, and monetization. This role sits at the center of the business, translating audience demand into scalable revenue by aligning editorial, product, and marketing. The Director will lead high-impact initiatives using data, experimentation, and innovation to unlock growth at scale. Success in this role is defined by the ability to turn strategy into measurable business outcomes—accelerating subscriber starts and purchases, improving conversion and retention, and increasing ARPU and lifetime value across a complex, multi-brand portfolio. If you are a results-driven growth leader with a track record of building and scaling high-performing consumer businesses, we invite you to shape the future of USA TODAY Co. Key Responsibilities: - Own and Delivery Growth Outcomes - Own accountability for consumer growth, revenue, retention, and lifetime value across national products. - Translate strategy into execution that drives measurable gains in acquisition efficiency, conversion rates, and churn reduction. - Establish clear success metrics and lead the organization toward achieving them. - Lead the End-to-End Consumer Lifecycle - Own and optimize the full consumer funnel, from acquisition through retention and monetization. - Design and scale lifecycle strategies that improve conversion, frequency, engagement, and long-term value. - Identify and remove friction across the customer journey to unlock growth. - Set Cross-Channel Growth Strategy - Define and lead a unified growth strategy across owned channels (email, on-platform experiences, native app) and paid media. - Ensure channel investments are aligned with business priorities and ROI targets. - Drive Strategic Alignment Across Editorial, Product, and Marketing - Partner with editorial and product leaders to align content strategy, user experience, and monetization opportunities. - Ensure content and product investments are optimized for audience growth and revenue impact. - Act as the connective tissue between audience demand and business strategy. - Scale Innovation and Product-Led Growth - Collaborate with product teams to develop and scale new consumer offerings and monetization strategies. - Leverage AI, machine learning, and personalization to drive efficiency, relevance, and revenue growth. - Identify and capitalize on emerging opportunities to accelerate growth with urgency in a fast-paced environment. - Lead Performance and Optimization - Lead the development and execution of strategic initiatives that drive measurable outcomes across campaigns and consumer touchpoints. - Define, track, and analyze key performance metrics (ARPU, CVR, CPA, ROI, engagement) in partnership with analytics teams to inform data-driven decisions. - Establish and scale a disciplined test-and-learn approach to continuously optimize performance and align strategies with business objectives. - Operate in a Complex, Cross-Functional Environment - Set strategic direction and prioritize initiatives across a highly matrixed organization. - Partner closely with analytics, product, activation, brand, creative, and pricing teams to ensure execution and results. - Influence without authority while maintaining accountability for outcomes. Qualifications - A bachelor's degree in marketing, Business Administration, or a related discipline is required; a master's degree is preferred. - 10+ years of experience in consumer strategy, audience development, or digital marketing. - Proven success in monetizing content through building audience and/or subscriptions. - Strong analytical skills and experience with data-driven decision-making. - Excellent communication, leadership, and stakeholder management abilities. Requirements - Strong interest in leveraging AI and machine learning to enhance performance. - Commitment to continuous learning and adapting to emerging technologies. Benefits - The annualized base salary for this role will range between $120,000 and $130,000. - Base compensation is reflective of many factors, including, but not limited to, the market in which one lives/works, individual education level, skills, certifications, and experience. - Note: variable compensation is not reflected in these figures and based on the role, may be applicable. Company Description USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth-focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, we provide essential journalism, local content, and digital experiences to audiences and businesses. USA TODAY Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce.

Role Description This is a broad, cross-functional seat at the center of how we turn retail signal into things the market reads and acts on. You will work across three focuses: - Growth - Editorial publishing (including Observed, our category-insights series) - Retail trend analysis You will not work in a silo. You will partner with the founders and our Data Team day to day, and if you want to go deeper, get hands-on alongside Engineering. It is a rare chance to sit between the business and the data, and own real output from your first week. What you'll do - Retail Trend Analysis: Analyze platform and retail data to identify category trends, breakout brands, and momentum shifts before they become obvious to the market. Partner with the Data Team to refine the underlying methodology, distinguishing meaningful signal from noise. - Growth: Design and run growth and top-of-funnel experiments, identifying the highest-leverage levers, testing them, and measuring their impact. Support outreach, partnerships, and audience-building initiatives that expand our reach across buyers, brands, and investors. - Editorial Publishing (including Observed): Own the publishing cadence across our content ladder, from social cards to one-pagers to full reports. Translate data into clear, defensible narratives that a senior merchant or investor would respect and act on. Qualifications - Graduate student with prior experience in an analyst-type role, such as consulting, banking, equity research, strategy, or business development. MBA candidates are a strong fit, but we welcome strong candidates from other disciplines and backgrounds. - Collaborative by default. You like working across teams and learning from people who think differently than you do. - Fluent with AI tools as a daily multiplier, not a novelty. You reach for them by instinct. - A sharp writer who can make a number tell a story without overselling it. - Self-directed and organized, comfortable juggling growth, content, and analysis in the same week. Requirements - Some data background, comfortable pulling, cleaning, and reasoning over messy data. - CPG, retail, or consumer-brand exposure. - Interest in working alongside a technical team (Data, Engineering). - Experience publishing research, newsletters, or market commentary.