Role Description Works with a multidisciplinary team of physicians and practice management individuals to codesign new programs, from concept to delivery; analyzes the impact and success of these programs. - Defines scope, objectives, milestones, deliverables, budget, methods, and tools for new programs in collaboration with stakeholders and monitors the progress (milestones, deliverables) over time. - Subject matter expert in hospital operations and process improvement to help identify gaps for various programs and practice lines. - Develops necessary supporting materials (e.g. manual, training modules, curriculum) to support the programs, working with physicians, workgroups and committees; pilots & evaluates impact of programs in meeting the defined objectives. - Create clear, concise, detail-oriented work plans to drive programs and projects. - Responsible for overall project management and program support (e.g., project workplans, meeting support, project timelines, regular project communications and updates) as needed for quality and performance program. - Leads medium to large scale projects and initiatives that may have many internal and external dependencies and higher levels of risk. - Responsible for research and implementation of practice improvement tools and for updates and revisions of standard client-developed programs. - Conducts research to investigate new innovations, programs or technologies to inform program development and implementation efforts. - Maintains and distributes project reporting on a consistent and ad hoc basis. - Define business requirements and provide analysis to increase operational efficiency. - Conducts pre- and post- performance analysis that ultimately enhance and improve risk mitigation processes. - Measures and compares current processes with identified procedures and policies, monitors processes, and provides management summaries with recommendations for error prevention. - Assures ongoing compliance with quality and industry regulatory requirements. - Monitors outcome measures and implementation of newly implemented programs. - Coordinate with various departments to ensure smooth workflow and ensure high standards and quality of process by identification of the root cause and implementation of action plans of quality issues. - Analyzes actual results against plan and forecasts and identifies opportunities for improvement in operational performance and recommends interventions where appropriate. Qualifications - Bachelor's degree in Healthcare Management, Business, Finance, or related field and 2-4 years of experience working within a healthcare setting. - Extensive experience in data and analytics: developing, preparing and analyzing reports and/or leading clinical related quality programs measuring performance and continuous improvement planning. - Strong computer skills; proficient in Microsoft Office suite (Outlook, Word, Excel, PowerPoint). - Demonstrated understanding of Project Management concepts. - Supporting the development of engaging and effective learning content. - Understanding of hospital and outpatient clinic operations. - Requires experience working with pivot table in Excel. - Requires project management and/or program management experience. - Requires previous experience completing requirement and operational documents, reports, specifications, plans and analysis. - Excellent verbal and written skills. - Intuitive people skills. - Strong organizational and customer service skills. - Ability to keep impeccable records and to sustain strong attention to detail. - Demonstrated ability handling detailed work accurately and quickly, working to deadlines on multiple tasks, working as a team member in a collaborative and participatory manner, and interacting both in person and over the phone with a courteous and professional demeanor. - Demonstrated self-learner interested in continued professional development and personal growth. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

• The Instructional Design Project Manager will be responsible for analyzing the Client’s Learning needs and expectations for Independent Business-employed Client Support Professionals (CSPs) who will be servicing Client businesses. • Determine the Client’s Learning needs for Independent Business-employed Client Support Professionals (CSPs). • Secure any existing Client curricula to potentially expedite the Instructional Design process. • Provide thought leadership and direction to Instructional Design Independent Businesses and contractors who are engaged to develop virtual instructor-led activities, blended eLearning solutions, simulations, animations, and other learning solutions to meet Client needs. • Collaborate with Clients to analyze specific business needs, corporate culture, infrastructure, and performance gaps before designing and developing an advanced, custom, performance-improving training solution. • Project manage Instructional Design Independent Businesses and contractors to execute end-to-end course development processes which includes designing and delivering solutions, executing project scope, validating business and technical requirements and parameters, and actively participating in the quality assurance role. • Accomplish project objectives as defined by Client agreements and manage client expectations. • Examine and recommend changes to a Client’s approach to reflect the best practices used in our virtual delivery model. • Collaborate with the Arise Certification Operations area to deliver on all facets of certification around schedules, budget, and quality goals. This includes new client launches and large-scale projects. • Monitor and organize projects in a database as they come in from clients and internal teams. • Develop project plans, schedules, and objectives; establish and achieve financial objectives by preparing a project budget; schedule and approve expenditures; analyze variances and initiate corrective actions as needed. • Keep skills current in the Instructional Design space by tracking industry advances, participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations, and representing Arise in the industry. • Work with Instructional Design Independent Businesses and contractors to develop project agreements for each new project when necessary. • Implement solutions by monitoring project progress, tracking action items, conducting design and implementation reviews, and examining, researching, and resolving issues and escalate issues with recommendations to appropriate levels. • Build relationship with Clients while managing expectations, communicating project status, and resolving open issues. • Respond to Client concerns, prepare reports, conduct reviews, and lead Client meetings. • Lead performance quality analyses of new and existing Instructional content to ensure quality design standards as well as Arise standards are upheld. • Complete post-production work (e.g. make recommendations to improve results, identify work process improvements, develop and coordinate project controls and associated performance metrics to measure success). • Coordinate Instructional Design Independent Businesses and contractor resources to ensure the appropriate amount of time is spent on projects and help prioritize workload when the project conflicts with other job duties or projects. Other duties as assigned. This position does not manage internal, Arise Teammates.

• Coordinates finance system implementations alongside finance and IT resources, acting as a project manager • Facilitates end user technical support either independently or with external support resources • Coordinates with CargoScience software development team if any development is required • Establishes and implements project communication plans, providing status updates • Works with IT and Finance teams to ensure system documentation and training exists • Participates in, or manages, systems configuration and QA testing • Engages business units to improve and enhance existing systems and processes • Collaborates with IT and Finance teams to scope out new projects • Provides research assistance for new system integration or interface specifications • Technically manages system integrations and interfaces • Ensures all project deliverables are met and gets final business unit sign-off • Assists in the development of business test cases and documents testing procedures • Provides follow up and collects business feedback on provided solutions

• Lead and manage end-to-end implementation of EMIS and EHS digital solutions • Oversee project scope, schedule, budget, risks, and delivery governance • Ensure successful delivery in line with client expectations and contractual commitments • Serve as the primary point of contact for clients and key stakeholders • Coordinate cross-functional teams, including technical configurators, SMEs, and data specialists • Drive clear communication, alignment, and issue resolution throughout the project lifecycle • Guide solution design by aligning business requirements with system capabilities • Provide non-technical oversight of platform configurations (e.g., Enablon, Intelex, VelocityEHS) • Validate deliverables to ensure quality, completeness, and alignment with requirements • Lead requirements gathering sessions, workshops, and stakeholder interviews • Translate business needs into structured functional specifications and implementation plans • Ensure traceability of requirements throughout the project lifecycle • Oversee data integration processes, including migration and validation • Ensure reporting outputs align with regulatory compliance and operational performance needs • Support implementation of reporting frameworks for environmental and EHS metrics • Lead User Acceptance Testing (UAT) processes and ensure resolution of defects • Coordinate training sessions and develop user enablement materials • Drive user adoption and change management initiatives