• Own product vision, strategy, and roadmap for customer service transformation initiatives • Lead backlog management, including requirements gathering, user stories definition, and prioritization • Collaborate with stakeholders to define product capabilities and support Salesforce Service Cloud solution design (including Case Management, Omni-Channel, Knowledge, Experience Cloud, Reporting & AI/Agentforce) • Define and optimize end-to-end customer service processes, including automation, communications, knowledge management, self-service, and contact center experiences • Partner with architecture and delivery teams to drive AI-enabled enhancements and ensure Agile delivery excellence, workshops facilitation, and business readiness

**What You'll Do:** - Develop product strategies that align with the company's vision and the specific needs of life sciences - Own product discovery end-to-end — running customer and market research, validating assumptions, and turning insights into validated product bets - Shape the future of SkyCell’s data ecosystem, building out supplier capabilities data into broader, more generic data products - Collaborate with cross-functional teams, including engineering, sales, and marketing, to bring products to market successfully - Define and prioritize product features and requirements based on customer feedback and business objectives - Manage the product lifecycle from concept to launch - Align with other product managers to create joint offerings for SkyCell customers - Work closely with key collaborators to leverage their expertise and insights in the life sciences sector - Analyse product performance metrics and make data-driven decisions to enhance user satisfaction and business outcomes - Engage with customers and stakeholders to gather feedback and foster strong relationships

• Join our team to help shape the future of global collaboration. • Focus on our internal tooling and automations with real greenfield opportunity. • Build the foundation for how Workwize handles billing, invoicing, and financial operations end-to-end. • Lead how we automate customer support, working with tools like Zendesk and Forethought. • Work with our software and operations team to ship products fast in our B2B SaaS environment. • Set out the product vision, creating an incredible customer experience, and driving revenue impact across finance and support automation. • Build from scratch, working closely with Engineers, and shipping high-impact features fast.

• Drive discovery: talk to customers continuously, synthesize what you learn, and translate it into clear problem statements and prioritized opportunities. • Shape the now/next/later roadmap together with the CEO and team, grounded in strategy and anchored to a single clear objective. • Build AI-powered product capabilities with intentionality -- not just for speed, but to keep costs low for customers and create a genuine technical moat. • Leverage Usersnap's data to surface new product insights, while keeping customer privacy a hard constraint, not an afterthought. • Work cross-functionally with design, engineering, marketing, and customer success to move from insight to shipped feature efficiently. • Track and communicate product performance with sharp, data-informed updates -- no bloated decks, no noise.