• Champion the integrity, reliability, and technical excellence of retail media platform. • Drive alignment between enterprise retail partners and internal teams. • Lead the Product Quality function and optimize implementation workflows. • Audit and optimize the CX tech stack and partner with Product Managers. • Design sophisticated workflows for issue resolution. • Guide technical communication strategy for high-priority retail partners. • Drive customer support operations excellence and manage escalation processes. • Champion strategy for Knowledge Bases and create training sessions for internal teams.

Role Description Our client, Clinos, is an innovative UK-based software company serving the chiropractic industry through a specialist compliance and practice management platform. As the business enters an exciting growth phase, they are looking for a highly organised and proactive Operations & Customer Success Coordinator to become the operational backbone of the company. This is a unique opportunity to join a growing startup where your work will directly impact business growth, customer satisfaction, and operational efficiency. You will work closely with the founders, helping streamline day-to-day operations, support clients, manage marketing activities, and ensure projects remain on track. The ideal candidate is a resourceful self-starter who thrives in a fast-paced environment, enjoys wearing multiple hats, and takes ownership of processes rather than simply following instructions. Responsibilities - Administration & Operations - Manage multiple company inboxes and ensure timely responses to client and internal communications. - Coordinate calendars, meetings, appointments, and scheduling activities. - Maintain project workflows and task management systems using Infinity or similar project management platforms. - Monitor business processes and identify opportunities for improved efficiency. - Act as the central point of coordination across the business, ensuring tasks and projects remain on track. - Escalate priority matters to the founders when required. - Customer Success & Support - Support new client onboarding and setup processes. - Assist customers with platform navigation and basic technical troubleshooting. - Respond to customer enquiries professionally and efficiently. - Ensure a positive customer experience throughout the client lifecycle. - Coordinate follow-up communications and onboarding activities through Go High Level. - Marketing & Lead Generation - Support outbound lead generation through email outreach and social media messaging. - Create and schedule engaging social media content to support brand awareness and credibility. - Assist with marketing campaigns using Go High Level. - Monitor campaign performance and maintain accurate records of outreach activities. - Help maintain consistency across marketing channels. - Project Coordination - Track project progress and ensure deadlines are met. - Maintain transparency across ongoing initiatives and client activities. - Support implementation of new systems and processes as the business grows. - Assist with documentation, process creation, and operational improvements. Qualifications - Minimum 3 years of experience in administration, customer service, operations, marketing coordination, or a similar multifaceted role. - Strong organisational and time management skills. - Experience managing multiple priorities in a fast-paced environment. - Excellent written and verbal English communication skills. - High level of initiative and problem-solving ability. - Comfortable working independently with minimal supervision. - Strong attention to detail and process orientation. - Experience using CRM systems, project management tools, or workflow platforms. Requirements - Experience with Go High Level or similar CRM/marketing automation platforms. - Experience with Infinity, Trello, Asana, ClickUp, or similar project management tools. - Previous startup or small business experience. - Experience with customer onboarding and software support. - Social media content creation experience. - Basic understanding of email marketing and lead generation activities. Technical Requirements - Reliable fibre internet connection. - Reliable laptop or desktop computer. - Dedicated home office environment suitable for professional remote work. - Ability to work predominantly within UK business hours. What Success Looks Like - Founders are freed from day-to-day administrative and operational tasks. - Customer enquiries and onboarding activities are managed efficiently. - Marketing and outreach activities run consistently. - Projects remain organised and on schedule. - Clients receive a professional and responsive experience. - Internal systems and processes continue to improve as the business scales.

Role Description The Customer Success Team at RTI is dedicated to delivering exceptional customer experiences and driving significant business value. As a Customer Success Manager, you will build strong relationships with customers, foster successful product adoption and assist in identifying new project opportunities. You will play a crucial role in contributing to RTI’s overall success by driving retention and cultivating loyalty, while supporting revenue growth. What You’ll Do / Responsibilities - Customer Success and Focus: - Become a trusted advisor through proactive engagement and guidance to help maximize the value of your customer’s products and services. - Develop a strong understanding of customers’ organizations and business practices to build relationships with key influencer and decision maker contacts. - Partner with internal teams (Products and Markets, Services, Marketing) to ensure customers have access to the latest solutions and expertise. - Monitor customer health, proactively identify and mitigate potential risks to customer satisfaction and experience. - Customer Retention & Expansion: - Assist in identifying upsell, cross-sell and new project opportunities within existing customers and ensuring seamless handoffs to Account Manager and Field Application Engineer to pursue opportunities. - Understand and track key performance indicators (KPIs) that measure the effectiveness of customer success initiatives. - Customer Success Strategy & Execution: - Collaborate within the Customer Success team to develop and refine customer success best practices, methodologies, and playbooks. - Leverage tools and automation to optimize the digital customer journey and assist with serving our customers at scale. Qualifications - Technical degree with at least 3+ years of experience in a post-sales, customer facing role such as customer success, field application engineering, customer support, customer experience focused program/project management. - Experience working with on-premise software. - Experience in autonomous devices, IoT/IIoT, or embedded systems. - Excellent communication and collaboration skills, working with cross functional teams and initiatives. - Strong focus on customer needs and an intellectual curiosity about the products that help to meet them. - Right to Work: Applicants must have the current legal right to work in the United Kingdom. Sponsorship is not available for this position. Requirements - Experience in a quickly-scaling, post-sales customer function is preferred. - Sales experience is a plus. Benefits - Flexible working schedule. - Remote working + Home Office Stipend to cover the costs of working from home. - 25 days of paid vacation + “Real Vacation Bonus,” an additional bonus for taking more than 1-week of uninterrupted vacation. - Annual bonus based on individual and company performance + other prizes and awards. - We recognize employees for their achievements, offer great opportunities for career growth and development, and provide the tools they need to succeed.

• Support key strategic initiatives aimed at user retention, optimizing communication channels, and boosting the overall efficiency of our CRM activities. • Dive deep into data, uncover actionable insights, and evaluate CRM mechanics. • Actively foster a data-driven decision-making culture across the team. • Become a core analytical cornerstone and go-to expert for the entire CRM direction. • Work with massive data volumes where your insights directly shape and steer real-world business decisions. • Enjoy a high degree of autonomy to introduce automation, AI-driven solutions, and cutting-edge analytical frameworks. • Play an active role in scaling one of the company's most vital, strategic growth vectors. • See the direct impact of your work reflected in improved retention, higher engagement, and core business metrics. • Collaborate within a mature, high-performing analytics team with vast opportunities for further career and leadership growth.