Transformative Customer Experience that uplifts brands
Social Media Manager
Location
Nigeria
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Social Media Manager
SnappyCX
• Own and evolve the content pillar strategy (Founder Story, Expert Authority, Product in Real Life, CEO Behind the Scenes, Community and Culture) • Build monthly content calendars aligned to the established weekly posting rhythm and the content delivered by the videographer • Recommend strategy adjustments based on what is and is not driving engagement and growth • Develop platform-specific strategy as needed (Instagram primary, with recommendations on TikTok, Facebook, and YouTube as relevant) • Bring informed point of view and proposed strategy to planning conversations, rather than waiting to be told what to post • Schedule and publish all approved content across owned social channels on a consistent cadence (currently 5 days per week on the feed) • Manage the content scheduling tool (currently Later) and ensure nothing is missed or delayed • Coordinate timing with the videographer's delivery schedule so content goes out within the planned windows • Maintain a rolling content calendar visible to the founder, showing what is scheduled and what is needed • Write captions in the founder's authentic first-person voice: personal, energetic, confident, and specific rather than generic or advisory • Match caption tone to content pillar (educational and authoritative for Expert Authority content, warm and personal for Founder Story content, etc.) • Maintain consistent brand voice across all platforms while adapting format to each platform's norms • Monitor and respond to comments and DMs in a timely manner, in the founder's voice or an approved brand voice • Identify and escalate any sensitive, negative, or time-critical messages to the founder directly • Proactively engage with community members, customers, and relevant accounts to build relationships and visibility • Identify user-generated content and customer tags worth resharing • Track engagement, follower growth, reach, and content performance across all managed channels • Report monthly on what content is performing best and why, with clear recommendations • Identify trends, formats, or topics worth testing based on performance data and platform trends • Flag underperforming content patterns early rather than continuing them by default
Job Requirements
- Minimum 3 to 5 years managing organic social strategy for a brand or founder personal page, with measurable growth results to show
- Strong working knowledge of Instagram (primary), TikTok, Facebook, and YouTube
- Demonstrated experience building and maintaining multi-week or monthly content calendars
- Strong caption and short-form copywriting skills; ability to write convincingly in a founder's first-person voice
- Experience managing comments, DMs, and community engagement professionally and on-brand
- Beauty, hair care, or CPG experience strongly preferred; understanding of the natural hair or beauty community is a significant plus
- Experience with social scheduling platforms (Later or similar) preferred
- Ability to translate platform analytics into plain-language insight and recommendations, not just exported numbers
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
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Organic Social Media Specialist
Full Funnel GrowthWe’re a full-stack growth agency of designers, developers, marketers, and data scientists.
Role Description Full Funnel Growth is a remote performance marketing agency. Our clients are eCommerce and B2C brands across CPG, food and beverage, lifestyle, and specialty retail. We are hiring a part-time contract Organic Social Media Specialist to create content, run community, and grow brand audiences across our eCommerce client roster. You will work under the Account Strategist leading each client's integrated marketing program across creative, email, SEO, and social. What you will own - Content strategy and monthly content calendars rooted in brand positioning, built around content pillars that connect brand identity, product, and audience. - Content creation across formats: Reels, carousels, static posts, and Stories, produced from curated brand asset libraries and original capture within defined visual and tonal systems. - Community management: comment responses, DM engagement, brand monitoring. You are the brand's voice in conversation, not just on the feed. - Cultural moment activation: identifying and executing on seasonal beats, trending topics, and the cultural spaces where each brand's audience lives. - Growth strategy and audience development: building follower bases with intention, not vanity metrics. - Editorial calendar management with content staged and approved before it goes live. - Monthly reporting on social performance with exact figures, not vibes. How we work, and what we expect on AI - You have used Claude Code, Cursor, ChatGPT, or a comparable tool as part of how you actually work. - You are eager to go deeper. Our team automates the repetitive parts of marketing ops, and you will be expected to learn our tools and contribute over time. - You stay current on what the platforms are shipping: algorithm changes, new formats, creator tools, and the way engagement keeps evolving. What we are not - Not a generalist marketing role. We need real organic social reps. - Not an influencer management role. This is brand-owned social. - Not a "schedule posts in Later and check the box" operation. You will create, test, and iterate. - Not a place where community management is an afterthought. Qualifications - 4 to 6 years of hands-on organic social management, with direct experience running brand accounts on Instagram and at least one of TikTok, Facebook, or Pinterest. - Content creation ability: you can shoot, edit, and produce Reels and short-form video with a phone and basic tools. - Design competence in Canva, Figma, or Adobe Creative Suite. - Strong brand voice instinct: you can internalize guidelines and produce content that feels native to the brand. - Community management experience with a real brand, including comment moderation and DM responses. - Comfort reading social analytics and turning data into decisions. - Client-facing communication skills: you will join calls, present content plans, and represent the agency directly to brand stakeholders. - Remote work track record with strong written communication. Nice to have - Experience with eCommerce or B2C brands, especially CPG, food and beverage, or lifestyle. - Experience bringing a brand back to social after a dormant period or relaunch. - Photography or videography skills beyond phone capture. - Familiarity with scheduling and analytics tools (Sprout Social, Later, Hootsuite). - Understanding of how organic social integrates with email, SEO, and paid media in a full-funnel program. Compensation and logistics - Engagement: 1099 contractor, part-time - Hours: ~15 to 20 hours per week, all time tracked in ClickUp - Location: Fully remote, US preferred - Reports to: Account Strategist - Rate: Hourly, commensurate with experience - Ramp: Structured onboarding with brand guidelines immersion, asset library orientation, and manager review on early content - Start: ASAP How to apply - A short intro, one paragraph, not a cover letter. Why organic social and why eCommerce brands. - Resume or LinkedIn. - 2 to 3 social content examples you created and published for a brand, with strategy notes. - One community management or cultural moment example you executed. - One AI-native habit you already have.




