• Lead ceremonies, such as stand-ups, refinements, and retrospectives. • Own and maintain the Kanban board, ensuring tasks are prioritized and progress is tracked effectively. • Write clear, actionable Jira tickets with well-defined acceptance criteria. • Partner closely with developers to clarify requirements and keep work moving forward. • Make informed decisions regarding priorities for the development team, ensuring that the most critical work is addressed first. • Track and report on weekly goals, keeping teammates and product leadership informed of progress. • Support release planning and execution, ensuring successful deployments. • Propose feature adoption plans, define success metrics, and measure impact post-launch. • Summarize insights from user interviews and independently conduct user behavior analysis. • Create and maintain feature documentation for internal teams and external users. • Assist the Product Support team with inquiries from end users as needed, and provide coverage when required.

• Shape part of the personalization & engagement strategy – Focus on a defined area of engagement (e.g., incentives, gamification, personalization) to identify feature opportunities, size the opportunity, and assess cost and level of effort • Own a project from start to finish – Scope and drive a product initiative through discovery, development, and launch, writing the user stories, specs, or PRDs that engineering builds against • Research and analyze – Interview customers, assess the competitive landscape, and dig into usage data and product metrics to surface insights and make evidence-backed recommendations • Collaborate and communicate – Work closely with engineering, design, data science, and marketing, and present your findings and recommendations to senior leadership • Learn directly from the experts – You'll have a formal mentor on your team guiding you throughout your internship

• Own the day-to-day execution and delivery support for agile squads, including leading sprint ceremonies (standups, planning, grooming, reviews, retros). • Write and prioritize Jira tickets to maintain a healthy and well-organized backlog; ensure timely grooming and delivery readiness. • Manage intake of questions, blockers, and daily operational needs from Engineering, QA, and cross-functional partners to unblock progress. • Drive continuous improvement within the squads by designing and implementing systems & processes, measuring objectives, and driving team cohesion. • Build and maintain detailed functional specifications, process maps, and user stories to guide product development. • Gather and synthesize detailed product requirements that align to product roadmaps, for review and approval from stakeholders. • Support the product development and management cycle for certain product(s). • Work closely with engineering, design, data analytics, and client success teams to deliver products that align with business goals. • Define and track product KPIs to support performance reporting, identify blockers, and recommend incremental improvements. • Implement a test-and-learn framework to iterate on product capabilities, from MVP to scalable solutions. • Stay informed about industry trends and emerging technologies to evolve product offerings continually.

• Define, evangelize, and execute a data product roadmap that services our sellers needs by providing actionable insights in and out of the FastSpring ecosystem. • Analyze payments, dispute, and revenue data to inform seller business strategies. • Identify and prioritize new product opportunities based on internal and external research and deep understanding of customer challenges and market trends. • Work closely with a dedicated agile development team to define user stories, research appropriate technical solutions, coordinate delivery, and drive adoption. • Gather and synthesize user feedback from various inputs to identify, prioritize, and champion new product opportunities to drive business outcomes. • Collaborate with internal and external stakeholders to develop business cases for new product development ideas, lead the prioritization of these ideas, and work to gain alignment across the business. • Develop a deep understanding of the market and our users by interviewing customers and stakeholders, conducting competitive analysis, and keeping abreast of industry news and trends. • Rigorously test and validate new ideas, present fact-based rationale for product prioritization initiatives, and establish and measure success metrics. • Define and measure product feature success based on objective and observable criteria.