• This role will liaise closely with the sales and service teams for the various accounts to ensure a professional installations experience for the customer from placing the order through to commissioning and hand over to the service function. • To attend pre- project meetings with sales and the customer to identify and clarify the customers’ expectations from the installation. • To generate Project Documentation and ensure customer sign off to projects initiation, clearly identifying the agreed work packages for all parties involved in the project and hence agreement that any variations could lead to additional charges. • To maintain project detail using Projects-on-hand reporting tool. • Ensure written customer sign off on any necessary variations. • To provide technical support & guidance to customers/Installations/Sales including resolving site technical issues. • To keep tight control of Turnover, cost and margin versus planned turnover cost and margin to ensure that profits are maximised for each project. • To actively sell additional equipment / charge for additional work on the contract – increasing the sales value and margin of the project. • To ensure that all excess Installer stock is cleared out of Installer warehouses and ensure that it is returned to Tunstall efficiently and expediently. • Undertake audits to ensure installations are completed in line with the agreed installation bills of equipment issued by Tunstall to the installer. • To effectively plan own workload and meeting / site / customer visit schedules to ensure maximum effectiveness in terms of improving performance e.g. volume of meetings, focus etc. • To maintain a current and up to date record of each site history e.g. visit reports, meeting agendas, resulting action points which include who and due by dates. • To document / formalise complaints and concerns from customers and contractors – acting to resolve them speedily and effectively taking the necessary steps to identify and eliminate root cause of any issues.

• Manage inboxes, calendars, meeting scheduling, and travel arrangements • Coordinate day-to-day operational and administrative tasks for the Founder • Follow up with clients, partners, and stakeholders in a professional and timely manner • Prepare documents, reports, research, and business updates as required • Support workflow improvements and process documentation • Assist with setting up and maintaining simple automations using tools such as ChatGPT, Claude, Zapier, n8n, Make, or similar platforms • Identify opportunities to improve efficiency and solve operational challenges • Support the wider team with ad hoc projects and business initiatives

Role Description This role will be instrumental in crafting the go-to-market strategy and will be the face of Cowbell support. This position is fully remote based. WORKING HOURS: MST/PST - 8:00am to 5:00pm What you will do: - Facilitate stakeholder access to, and interaction with, Cowbell platform and product. - Complete activities related to maintaining compliance with Cowbell policies and procedures. - Facilitating accurate accounting for partner agents and brokers; communicating with external partners on accounting-related needs. - Assist with implementation of performance incentives for partner agents and brokers. - Facilitating the bulk entry of opportunities on behalf of partner agents and brokers. - Learn cyber insurance inside and out; it’s an evolving, growing, and exciting product protecting businesses of all types. - Collaborate with a passionate team, have fun, grow, learn, and teach the company along the way. - Be a point of accountability for ensuring Cowbell’s continued stellar reputation in service. Qualifications - Proven success in operations and account servicing or the aptitude to obtain that experience. - Customer service-oriented in all aspects of your work. - Self-motivated and results-oriented mentality. You take initiative to solve problems with high energy and urgency. - Passion and resiliency. - Effective verbal, written, and presentation skills. - Aptitude in basic mathematics to handle various kinds of calculations. - Ability to understand financial statements, contracts, applications, computer printouts, rating manuals, and other insurance-related materials. Also ability to analyze and report out on risk. Equal Employment Opportunity We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Company Description Cowbell is a leading innovator in cyber insurance, dedicated to empowering businesses to always deliver their intended outcomes as the cyber threat landscape evolves. Guided by our core values of TRUE—Transparency, Resiliency, Urgency, and Empowerment—we are on a mission to be the gold standard for businesses to understand, manage, and transfer cyber risk. - We foster a collaborative and dynamic work environment where every employee is empowered to contribute and grow. - We pride ourselves on our commitment to transparency and resilience, ensuring that we not only meet but exceed industry standards. - We are proud to be an equal opportunity employer, promoting a diverse and inclusive workplace where all voices are heard and valued. - Our employees enjoy competitive compensation, comprehensive benefits, and continuous opportunities for professional development.

Role Description This is primarily an Executive Assistant and Operations support role within a fast-paced startup environment. The successful candidate will help keep the business running smoothly through strong administration, stakeholder coordination, and operational support. They will also have the opportunity to explore AI tools and simple automations that improve efficiency and streamline workflows. This role is ideal for someone who is highly organized, naturally curious, eager to learn new technology, and excited to grow alongside a business that embraces innovation. Key Responsibilities - Manage inboxes, calendars, meeting scheduling, and travel arrangements - Coordinate day-to-day operational and administrative tasks for the Founder - Follow up with clients, partners, and stakeholders in a professional and timely manner - Prepare documents, reports, research, and business updates as required - Support workflow improvements and process documentation - Assist with setting up and maintaining simple automations using tools such as ChatGPT, Claude, Zapier, n8n, Make, or similar platforms - Identify opportunities to improve efficiency and solve operational challenges - Support the wider team with ad hoc projects and business initiatives Qualifications - Minimum 2 years of experience in an Executive Assistant, Executive Operations, Operations Coordinator, or similar role - Previous experience working remotely, ideally within a startup or small team environment - Excellent written and verbal communication skills - Strong organizational skills with exceptional attention to detail - Fast and confident with technology, digital tools, and online platforms - Proficient with Google Workspace, Zoom, Slack, and similar collaboration tools - Demonstrated curiosity and interest in AI tools and workflow automation - Exposure to platforms such as ChatGPT, Claude, Zapier, n8n, Make, Projects, CoWork, or similar is highly regarded - Self-motivated, proactive, resourceful, and comfortable working in a fast-changing environment Work Arrangement & Expectations - This is a remote role that will be set up as an independent contractor engagement. - To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”) Benefits - Long-Term Career Growth: Long term career prospect with opportunity to grow for the right candidate. - Work-Life Balance and Benefits: We value the well-being of our team members. After an initial trial period, you will enjoy the perks of paid vacation and a benefits budget. - Impactful and Empowered Team: Join our small, all-female team of passionate individuals dedicated to leaving a positive impact on the world. - Flexibility and Autonomy: This is a remote position, offering the freedom to work from anywhere and flexible work hours. - Training and Collaboration: You will connect with global colleagues daily on Slack, fostering collaboration and knowledge-sharing. - Thought Leaders and Feminist Insights: Expand your perspectives and learn from globally respected thought leaders and feminists involved in our programming.