Role Description This role will be instrumental in crafting the go-to-market strategy and will be the face of Cowbell support. This position is fully remote based. WORKING HOURS: MST/PST - 8:00am to 5:00pm What you will do: - Facilitate stakeholder access to, and interaction with, Cowbell platform and product. - Complete activities related to maintaining compliance with Cowbell policies and procedures. - Facilitating accurate accounting for partner agents and brokers; communicating with external partners on accounting-related needs. - Assist with implementation of performance incentives for partner agents and brokers. - Facilitating the bulk entry of opportunities on behalf of partner agents and brokers. - Learn cyber insurance inside and out; it’s an evolving, growing, and exciting product protecting businesses of all types. - Collaborate with a passionate team, have fun, grow, learn, and teach the company along the way. - Be a point of accountability for ensuring Cowbell’s continued stellar reputation in service. Qualifications - Proven success in operations and account servicing or the aptitude to obtain that experience. - Customer service-oriented in all aspects of your work. - Self-motivated and results-oriented mentality. You take initiative to solve problems with high energy and urgency. - Passion and resiliency. - Effective verbal, written, and presentation skills. - Aptitude in basic mathematics to handle various kinds of calculations. - Ability to understand financial statements, contracts, applications, computer printouts, rating manuals, and other insurance-related materials. Also ability to analyze and report out on risk. Equal Employment Opportunity We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Company Description Cowbell is a leading innovator in cyber insurance, dedicated to empowering businesses to always deliver their intended outcomes as the cyber threat landscape evolves. Guided by our core values of TRUE—Transparency, Resiliency, Urgency, and Empowerment—we are on a mission to be the gold standard for businesses to understand, manage, and transfer cyber risk. - We foster a collaborative and dynamic work environment where every employee is empowered to contribute and grow. - We pride ourselves on our commitment to transparency and resilience, ensuring that we not only meet but exceed industry standards. - We are proud to be an equal opportunity employer, promoting a diverse and inclusive workplace where all voices are heard and valued. - Our employees enjoy competitive compensation, comprehensive benefits, and continuous opportunities for professional development.

Role Description This is primarily an Executive Assistant and Operations support role within a fast-paced startup environment. The successful candidate will help keep the business running smoothly through strong administration, stakeholder coordination, and operational support. They will also have the opportunity to explore AI tools and simple automations that improve efficiency and streamline workflows. This role is ideal for someone who is highly organized, naturally curious, eager to learn new technology, and excited to grow alongside a business that embraces innovation. Key Responsibilities - Manage inboxes, calendars, meeting scheduling, and travel arrangements - Coordinate day-to-day operational and administrative tasks for the Founder - Follow up with clients, partners, and stakeholders in a professional and timely manner - Prepare documents, reports, research, and business updates as required - Support workflow improvements and process documentation - Assist with setting up and maintaining simple automations using tools such as ChatGPT, Claude, Zapier, n8n, Make, or similar platforms - Identify opportunities to improve efficiency and solve operational challenges - Support the wider team with ad hoc projects and business initiatives Qualifications - Minimum 2 years of experience in an Executive Assistant, Executive Operations, Operations Coordinator, or similar role - Previous experience working remotely, ideally within a startup or small team environment - Excellent written and verbal communication skills - Strong organizational skills with exceptional attention to detail - Fast and confident with technology, digital tools, and online platforms - Proficient with Google Workspace, Zoom, Slack, and similar collaboration tools - Demonstrated curiosity and interest in AI tools and workflow automation - Exposure to platforms such as ChatGPT, Claude, Zapier, n8n, Make, Projects, CoWork, or similar is highly regarded - Self-motivated, proactive, resourceful, and comfortable working in a fast-changing environment Work Arrangement & Expectations - This is a remote role that will be set up as an independent contractor engagement. - To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”) Benefits - Long-Term Career Growth: Long term career prospect with opportunity to grow for the right candidate. - Work-Life Balance and Benefits: We value the well-being of our team members. After an initial trial period, you will enjoy the perks of paid vacation and a benefits budget. - Impactful and Empowered Team: Join our small, all-female team of passionate individuals dedicated to leaving a positive impact on the world. - Flexibility and Autonomy: This is a remote position, offering the freedom to work from anywhere and flexible work hours. - Training and Collaboration: You will connect with global colleagues daily on Slack, fostering collaboration and knowledge-sharing. - Thought Leaders and Feminist Insights: Expand your perspectives and learn from globally respected thought leaders and feminists involved in our programming.

Facilitate demand and supply planning, align operational objectives, and lead cross-functional discussions to resolve constraints. Analyze complex data sets to support strategic decision-making and ensure cohesive planning execution across multiple...

Title: CSC Strategy and Execution - Operations Optimization and Insights Director remote type Office locations Columbus, OH time type Full time job requisition id R0072277 Description This position will be located at 5555 Cleveland Ave, Columbus, OH. Summary: The CSC Service Strategy and Execution - Operations Optimization and Insights Director is responsible for the strategy and execution of Huntington’s largest contact center which includes, but is not limited to: - Forecasting and capacity planning, scheduling, workforce management, performance management, IVR management, reporting, scorecard creation and maintenance and incentive program management. - Leadership of a culture that connects operational excellence to customer experience and colleague enrichment. - Creating a scalable infrastructure positioned for future growth and integration with Consumer and Regional Banking objectives and other CSC functions and initiatives, support of colleague acumen related to operations management and alignment with all Corporate Operations & Transformations objectives. Duties & Responsibilities: - Actively predict customer demand and workload patterns in the contact center to effectively manage forecasting and capacity planning functions to meet or exceed Service Level and Average Speed of Answer goals - Proactive and agile real-time service level management to ensure optimal results - Partner to design and create reports and dashboards to track key performance metrics, identify trends, and make data-driven decisions for support groups and leaders - Assist with the development of a robust incentive program that supports colleague retention and rewards top-performing colleagues based on key performance metrics - Contributes to IVA (Intelligent Voice Agent) system management and optimization to enhance customer self service capabilities and reduce call volume thru IVA routing accuracy, future state routing planning, transfer monitoring for future changes to aid first call resolution, etc. - Collaborates with internal teams to identify process improvement opportunities and partner on initiatives to enhance efficiency and customer and colleague experiences - Performs other duties as assigned Basic Qualifications: - Bachelor’s degree or 7+ years professional experience - Proven experience (7+ years) in contact center capacity planning, workforce management, reporting, IVA management, call center technologies and software, performance management - Strong analytical skills with proficiency in data analysis and reporting tools - Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams - Solid understanding of call center operations, customer and colleague support principles, and best practices - Strong leadership and people management skills - Ability to work in a fast-paced, dynamic environment and manage multiple priorities - Ability to effectively communicate with all levels of colleague, from entry level to executive leadership Preferred Qualifications: - Proven ability to creatively problem-solve using innovation, technology, and non-traditional methods to achieve desired solutions and results - Experience guiding large and diverse populations through change management and learning curves while sustaining a winning colleague culture - Practice growing, developing, and training existing talent while establishing a robust internal talent pipeline - Familiarity with labor laws and regulations throughout growing HNB footprint - Knowledge and experience in process improvement and project management - Experience levering data and analytics to provide knowledge and direction for all levels of contact center leadership Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.