• Receive and log HR inquiries via phone and email. • Resolve queries through efficient ticketing systems. • Address employee inquiries on policies and benefits. • Maintain high-quality service levels and adhere to processes. • Handle sensitive information with integrity and confidentiality. • Take ownership of query resolution and individual metrics.

Position Title: Executive Support Specialist Location: Salem United States Job Description: Agency: Office of the Legislative Counsel Salary Range: $4,324 - $6,487 Position Type: Employee Hybrid Work Job Description: Who We Are:  The Office of the Legislative Counsel is a permanent, nonpartisan legislative service agency that provides legal and publication services to members, committees and staff of the Legislative Assembly. We are seeking two highly skilled and adaptable Executive Support Specialists to provide comprehensive administrative support to top-level agency management and staff. This pivotal role provides welcoming front office support and is the primary point of contact for the office. JOB DESCRIPTION  Are you a self-starter who can adapt to changing demands with ease and can manage multiple priorities with little supervision? If so, this may be the job for you! The Office of the Legislative Counsel in Salem, Oregon, invites you to put your proven experience and skills to work as part of our administrative services team. In this nonpartisan role, you will regularly and independently interface with high-level internal and external individuals, requiring considerable discretion and initiative. This position demands a proactive approach, exceptional organizational skills and a commitment to confidentiality and excellence. Who You Are:  You are organized and logical and know how to structure your work to meet a series of deadlines each day. You possess the flexibility to shift your attention from one task to another and back again. You have the ability to balance attention to detail with awareness of the deadline-driven nature of legislative work. You appreciate careful process documentation and can find your way through complex and intricate workflow processes. You communicate effectively, enjoy collaborating with others and can work with peers who apply a broad range of skills and approaches to problem-solving. What You Will Do:  - Experience both fast-paced, deadline-driven legislative sessions and more relaxed legislative interims - Collaborate with creative and supportive colleagues to complete a wide array of projects - Work in an environment where your ability to follow a process is valued but your ability to deeply understand and reimagine that process could be valued even more - Discover a unique working environment that has inspired legislative careers that span decades What You Will Not Do: - Craft, shape or influence legislative policy or waver in your duty to protect the agency’s strict adherence to attorney-client privilege This is a hybrid (remote and in-office) position located in the Capitol building in Salem, Oregon. While working from home, personal, stable and high-speed Internet access will be required to perform the functions of this position. There will be times when employees scheduled to be working from home will be required to report to the Capitol. Every effort will be made to provide reasonable notice; however, employees may be required to report to the building under short notice. The Capitol is located at 900 Court Street NE, Salem, Oregon, 97301. WHY THE OREGON STATE LEGISLATURE?  - Work/life balance - paid leave and a competitive benefits package.  - Full medical, vision and dental insurance with paid sick leave, vacation, personal leave and 11 paid holidays per year. - Opportunities for professional development to expand your breadth and depth of knowledge.  - Opportunity to support the creation of Oregon law and participate in and observe Oregon history as it unfolds.  Considering a move to Oregon? Check out what living, working and playing in Oregon is like.

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners. What You Get to Do in This Role: - Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes. - Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success. - Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. - Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities. - Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success. - Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team. - Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized. Qualifications The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role. To be successful in this role, you will need: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Educational Background: BA/BS or equivalent required, Master's degree preferred. - Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software). - Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams. - Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives. - Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments. - C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises. - Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities. - Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently. - Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels. - Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

• Atención al Cliente Claro HFC – Tecnico • Proporcionar servicio y asistencia al cliente via telefono • Colaborar con equipos internos para escalar problemas complejos