• Atención al Cliente Claro HFC – Tecnico • Proporcionar servicio y asistencia al cliente via telefono • Colaborar con equipos internos para escalar problemas complejos

Title: Behavioral Health Specialist Location: Topeka, Kansas City Full time job requisition id R0863570 We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Title: Behavioral Health Specialist - Requires LSCSW, LCPC or LMFT Company: Oak Street Health Location: 700 Nebraska Ave, Kansas City, KS 66101 OR 4019 SW 10th Ave, Topeka, KS 66604 Type: Hybrid - 3 days onsite and 2 days remote Hours: Monday - Friday, 8am - 5pm Sign On Bonus: $5,000 Role Description: The purpose of a Behavioral Health Specialist at Oak Street Health is to provide care management services and to provide evidence-based short-term psychotherapy to our patients with behavioral health needs. The Behavioral Health Specialist is a key resource for Care Teams across a region of Oak Street Health primary clinics. They are responsible for coordinating and supporting behavioral healthcare for our patients, in collaboration with Care Teams and a psychiatric consultant. The Behavioral Health Specialist will assess the needs of patients, make referrals to appropriate behavioral health resources and specialists, and provide short-term counseling and evidence-based treatments as indicated. This role has the potential option for remote work days based upon achievement and maintenance of program metrics. Core Responsibilities: - Collaborate with the primary care teams to identify appropriate patients to refer to the Oak Street Behavioral Health Program - Screen and assess patients for common mental health and substance use disorders - Develop care plans and provide or facilitate referrals to Oak Street’s psychiatric consultant and/or external resources - Provide short-term counseling and evidence-based treatments - Coordinate care with Oak Street’s psychiatric consultant, including warm handoffs for telehealth visits and collaboration on care plans - Develop relationships with primary care teams and consistently communicate changes in behavioral health care plans - Accurate and timely documentation of patient encounters and counseling sessions in Oak Street’s electronic medical record - Participate in regional and organizational efforts to advance Oak Street’s Behavioral Health Program through workshops, feedback sessions, and surveys - Possibly covering multiple clinics, depending on the maturity and panel sizes of those clinics - Other duties, as assigned What are we looking for? Required: - Master’s Degree in the field of mental health counseling/healing arts required from an accredited school (Social Work, Counseling, Marriage and Family Therapy, etc.) - Highest clinical level of license (or local equivalent) - Experience with screening for common mental health and/or substance use disorders - Experience with assessment and treatment planning for common mental health and/or substance use disorders - Familiarity with brief, structured intervention techniques (e.g., Motivational Interviewing, Behavioral Activation, Problem Solving, Cognitive Behavioral, etc.) - US work authorization Strongly Preferred: - Proficiency in providing brief, structured intervention techniques (e.g., Motivational Interviewing, Behavioral Activation, Cognitive Behavioral) - Working knowledge of differential diagnoses of common mental health and/or substance use disorders Preferred: - Proficient PC skills Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $54,095.00 - $129,615.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Role Description Customer Service Representative is a first point of contact for our customers, making sure every order is smooth, accurate, and on time. You'll collaborate across departments and support a wide range of essential business functions — from sales and finance to operations and logistics. - Receive, verify order information for accuracy and completeness, enter orders into database and process orders for the organization. - Provide order confirmations to customers. - Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays. - Contact appropriate parties to clarify orders and obtain additional information. - Answer product-related questions, trace lost shipments, interpret and clarify customer orders for the shipping department, take orders over the phone when necessary, and manage web-based ordering. - Confer with management regarding customer credits, returns goods for credit, identify quality assurance complaints, and write price differentials on mail orders. - May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions, and adjustments. - May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels. Qualifications - 1-2 Years of experience in a customer service, ideally with capital equipment and/or in sales environment for international customers. - Experience of supporting customers via phone and email. - Strong interpersonal and communication skills. - Can demonstrate good problem-solving skills. - Experience of working with Salesforce or similar EBS system. - Strong cross-functional communication, including Sales, Finance, Logistics, and Manufacturing Operations teams. - Ability to work independently and as part of a team. - Proficiency in MS Office suite. Requirements - Strong interpersonal and communication skills. - Ability to work independently and as part of a team. - Proficiency in MS Office suite. Benefits - Generous compensation and benefits packages including health benefits. - 401k contribution. - 7 paid holidays + 2 floating holidays of your choosing. - Generous paid time off. - Tuition reimbursement assistance program. - Eligibility for performance-based bonuses or commissions, where applicable. - More benefits available. Pay Transparency Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $21.00-22.00 USD Per Hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. EEO Statement Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

• Serve as the primary onshore point of contact for patient and customer inquiries, resolving concerns at first contact when possible while managing a high daily call volume and strict service-level expectations. • Deliver prompt, professional, and empathetic support through clear verbal and written communication, including de-escalation of sensitive or complex situations to achieve positive outcomes. • Answer and route inquiries from patients, clerical staff, insurance companies, and internal teams, escalating complex issues, payer discrepancies, denial trends, or systemic concerns as appropriate. • Apply working knowledge of medical terminology, basic anatomy, orthopedic diagnoses, and ICD-10 coding guidelines in daily claim and inquiry resolution. • Safeguard sensitive information, including PHI, while ensuring compliance with HIPAA, government healthcare regulations, SOPs, and internal workflows. • Collaborate cross-functionally with onshore and offshore teams to ensure seamless call transfers, documentation, follow-up, and continuity of service. • Prepare, review, submit, and resubmit DME and DMEPOS claims for accuracy and completeness, obtaining missing information and ensuring clean claim submission in partnership with the Health Information Management (HIM) team. • Verify correct payor selection, eligibility, benefits, and required authorizations or pre-authorizations using insurance carrier portals and internal systems. • Support compliance initiatives by functioning as the onshore resource for patient-related inquiries, enabling appropriate restriction of PHI access for offshore teams. • Manage multiple accounts, payors, and priorities simultaneously, demonstrating strong organization, adaptability, and attention to detail in a fast-paced environment. • Meet daily, weekly, and monthly productivity, quality, and scorecard expectations while contributing to team goals and service continuity, including PTO coverage when needed. • Learn and support additional billing and service functions as required to maintain operational coverage and consistency. • Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices. Responsible for being accountable and committed to demonstrating Breg’s cultural beliefs and achieving the key results of the company. • Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition.