Role Description ThreeTrader is a globally operating online trading services provider committed to delivering reliable, high-quality financial services. As we continue to scale, we are looking for a detail-oriented and resilient Broker Operations Specialist to join our Operations team. In this role, you will be at the core of our day-to-day brokerage operations — managing account processes, coordinating cross-functional workflows, and ensuring seamless service continuity across shifts. This is a high-frequency, fast-paced environment that rewards strong process discipline, clear communication, and a continuous improvement mindset. Job Responsibilities - Handle daily operational requests related to account management and deposit/withdrawal processes, ensuring timely and accurate execution. - Coordinate closely with internal departments including CS, Sales, Risk, Finance, and BIT teams to facilitate smooth operational workflows. - Follow up on operational cases with efficiency and precision, maintaining a high standard of accuracy in a fast-paced environment. - Support shift-based operational coverage to ensure consistent and stable service quality across all operating hours. - Participate in process optimisation, operational monitoring, and workflow improvement initiatives to enhance team performance. - Identify and escalate operational anomalies or risks in a timely manner, contributing to a proactive risk management culture. - Maintain accurate records and documentation in line with internal compliance and audit requirements. - Leverage AI tools and emerging technologies to streamline repetitive processes and improve overall operational efficiency. Qualifications - Minimum 1–2 years of working experience, with candidates from CFD/Forex/Financial industry backgrounds strongly preferred. - Ability and willingness to adapt to shift-based working arrangements, including rotating or non-standard hours. - Emotionally stable and able to maintain consistent performance in high-frequency, repetitive communication environments. - Capable of managing long-term cross-department coordination and sustained operational follow-up with minimal supervision. - Strong sense of responsibility, attention to detail, and genuine willingness to learn operational logic and internal processes. - Demonstrated mindset to leverage AI tools for improving work efficiency, productivity, and quality, with a proactive approach to exploring new ways to enhance business impact. - Candidates with long-term career development intentions are preferred — we invest in people who grow with us. Requirements - Prior experience in Operations, Customer Service, or Financial Support environments, particularly in roles involving CFD or FX products. - Track record of handling high-volume operational tasks or working in shift-based roles within regulated financial services. - Cross-functional experience spanning CS, Operations, Risk, and/or Finance teams is a distinct advantage. - Familiarity with brokerage systems, trading platforms, or back-office operational tools. Benefits - Be part of a growing global brokerage with a collaborative, high-performance operations culture. - Structured onboarding and operational training with clear pathways for role progression. - Work with a team that embraces process innovation and actively uses AI tools in daily workflows. - Competitive remuneration with shift allowances and performance-based incentives.

• This role will liaise closely with the sales and service teams for the various accounts to ensure a professional installations experience for the customer from placing the order through to commissioning and hand over to the service function. • To attend pre- project meetings with sales and the customer to identify and clarify the customers’ expectations from the installation. • To generate Project Documentation and ensure customer sign off to projects initiation, clearly identifying the agreed work packages for all parties involved in the project and hence agreement that any variations could lead to additional charges. • To maintain project detail using Projects-on-hand reporting tool. • Ensure written customer sign off on any necessary variations. • To provide technical support & guidance to customers/Installations/Sales including resolving site technical issues. • To keep tight control of Turnover, cost and margin versus planned turnover cost and margin to ensure that profits are maximised for each project. • To actively sell additional equipment / charge for additional work on the contract – increasing the sales value and margin of the project. • To ensure that all excess Installer stock is cleared out of Installer warehouses and ensure that it is returned to Tunstall efficiently and expediently. • Undertake audits to ensure installations are completed in line with the agreed installation bills of equipment issued by Tunstall to the installer. • To effectively plan own workload and meeting / site / customer visit schedules to ensure maximum effectiveness in terms of improving performance e.g. volume of meetings, focus etc. • To maintain a current and up to date record of each site history e.g. visit reports, meeting agendas, resulting action points which include who and due by dates. • To document / formalise complaints and concerns from customers and contractors – acting to resolve them speedily and effectively taking the necessary steps to identify and eliminate root cause of any issues.

• Manage inboxes, calendars, meeting scheduling, and travel arrangements • Coordinate day-to-day operational and administrative tasks for the Founder • Follow up with clients, partners, and stakeholders in a professional and timely manner • Prepare documents, reports, research, and business updates as required • Support workflow improvements and process documentation • Assist with setting up and maintaining simple automations using tools such as ChatGPT, Claude, Zapier, n8n, Make, or similar platforms • Identify opportunities to improve efficiency and solve operational challenges • Support the wider team with ad hoc projects and business initiatives

Role Description This role will be instrumental in crafting the go-to-market strategy and will be the face of Cowbell support. This position is fully remote based. WORKING HOURS: MST/PST - 8:00am to 5:00pm What you will do: - Facilitate stakeholder access to, and interaction with, Cowbell platform and product. - Complete activities related to maintaining compliance with Cowbell policies and procedures. - Facilitating accurate accounting for partner agents and brokers; communicating with external partners on accounting-related needs. - Assist with implementation of performance incentives for partner agents and brokers. - Facilitating the bulk entry of opportunities on behalf of partner agents and brokers. - Learn cyber insurance inside and out; it’s an evolving, growing, and exciting product protecting businesses of all types. - Collaborate with a passionate team, have fun, grow, learn, and teach the company along the way. - Be a point of accountability for ensuring Cowbell’s continued stellar reputation in service. Qualifications - Proven success in operations and account servicing or the aptitude to obtain that experience. - Customer service-oriented in all aspects of your work. - Self-motivated and results-oriented mentality. You take initiative to solve problems with high energy and urgency. - Passion and resiliency. - Effective verbal, written, and presentation skills. - Aptitude in basic mathematics to handle various kinds of calculations. - Ability to understand financial statements, contracts, applications, computer printouts, rating manuals, and other insurance-related materials. Also ability to analyze and report out on risk. Equal Employment Opportunity We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Company Description Cowbell is a leading innovator in cyber insurance, dedicated to empowering businesses to always deliver their intended outcomes as the cyber threat landscape evolves. Guided by our core values of TRUE—Transparency, Resiliency, Urgency, and Empowerment—we are on a mission to be the gold standard for businesses to understand, manage, and transfer cyber risk. - We foster a collaborative and dynamic work environment where every employee is empowered to contribute and grow. - We pride ourselves on our commitment to transparency and resilience, ensuring that we not only meet but exceed industry standards. - We are proud to be an equal opportunity employer, promoting a diverse and inclusive workplace where all voices are heard and valued. - Our employees enjoy competitive compensation, comprehensive benefits, and continuous opportunities for professional development.