• Support the technical support team by assigning tasks and monitoring employee performance. • Analyze and prioritize support tickets, ensuring response and resolution timeframes are met. • Identify recurring issue patterns and propose solutions for permanent resolution. • Participate in regular team meetings to align strategies and discuss support process improvements.

Title: Segment Manager, Chemical Intermediates Location: United States req2074 Job Description: Position Title: Segment Manager Business Unit: Industrial Solutions Reports To: Vice President, Industrial Solutions FLSA Status: Exempt Work Location: Remote Work Schedule: Monday–Friday, 8 a.m.–5 p.m. (or as business needs require) IMCD is seeking a strategic and technically skilled Segment Manager to lead growth, commercial execution, and market development within the chemical intermediates space. This role is responsible for driving revenue and market expansion through a balanced approach of “farming” existing customer relationships while actively “hunting” for new business opportunities and market applications. The ideal candidate combines strong business acumen with technical expertise, thrives in a relationship-driven environment, and brings a proven ability to identify opportunities, develop segment strategies, and deliver measurable commercial results through technical solution selling, cross-functional collaboration, and disciplined pipeline management. About IMCD US, LLC IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation is what still drives us today. Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth. Position Summary The Segment Manager is responsible for owning the commercial strategy, growth execution, and technical leadership for an assigned market segment. This role drives segment-level growth by developing customer and supplier strategies, leading complex technical and commercial engagements, and advancing IMCD’s portfolio and market presence through disciplined opportunity and relationship management. Essential Job Functions · Lead and execute the segment growth strategy, including market penetration, opportunity creation, and portfolio expansion to achieve revenue, margin, and market share objectives. · Serve as the segment-level technical and commercial expert, engaging with customers, principals, and internal teams to support application development, solution positioning, and value-based selling. · Identify, qualify, and manage new business opportunities and key accounts, driving the full sales cycle from prospecting through close using IMCD sales processes and CRM tools. May retain and fully manage accounts as part of role. · Assess portfolio gaps and lead the identification, onboarding, and development of new principals, including business case development, launch planning, and performance tracking. · Partner cross-functionally with sales, marketing, supply chain, and operations to ensure successful execution of segment initiatives, customer satisfaction, and supplier expectations. · Monitor market, customer, and competitor trends; develop forecasts and provide insights and recommendations to sales management and leadership to inform strategic decisions. · Represent IMCD at industry conferences, trade shows, and customer events to strengthen market presence and expand professional networks. Qualifications Education · Bachelor’s degree required; preference for Chemistry, Chemical Engineering, Materials Science, Life Sciences, Business, or a related technical discipline. Experience · Minimum 6 years of progressive experience in technical sales, business development, segment/market management, or specialty chemicals. · Demonstrated experience managing complex customer relationships, technical selling, and cross-functional initiatives. Knowledge, Skills & Abilities · Strong understanding of industry development and manufacturing processes, ingredients, and applications. · Proven ability to translate technical concepts into commercial value propositions. · Strategic thinking with the ability to develop and execute growth roadmaps at the segment level. · Excellent communication, presentation, and relationship-building skills with customers, principals, and internal stakeholders. · Strong analytical, organizational, and pipeline management skills. · Proficiency with Microsoft Office and CRM tools (e.g., Salesforce). Preferred Qualifications · Advanced degree in a technical or business discipline. · Experience onboarding and managing supplier/principal relationships. · Prior success launching new products, principals, or market segments. Work Environment & Physical Requirements · Primarily remote, desk-based role with frequent virtu al collaboration. · Significant travel required, up to 50–75%, including overnight travel for customer visits and industry events. · Ability to travel by air and ground transportation and move between customer, conference, and office locations. · Ability to lift and transport up to 20 lbs. of materials such as sample kits or presentation equipment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Title: Senior Associate, Digital Activation Location: Burbank; Los Angeles Job Description: The Company: Hearts & Science has been inspired by confident marketers seeking business advantage in a world of personalized digital marketing, where CRM and addressable channels converge, and decisions must be made in real time to aggregate effective reach and deliver the right message at the right time. Designed to inform brand strategies with real-time insights, Hearts & Science is a data-driven marketing agency with expert media planning and buying capabilities, among other services that include shopper marketing, marketing innovation and content activation. Overview The Role: As a Senior Associate, Digital you will play a key role as a day-to-day support for development and execution of digital media plans. Ensuring that pacing, performance and the Digital Activation Process is activated correctly across the area of responsibility is the primary focus of this job. To be successful in this role, be ready to “roll up your sleeves” to get the job done. Our ideal candidate has experience working across several media channels and a curiosity in emerging media platforms. Responsibilities Responsibilities: - Ensuring the implementation of the Digital Activation Process across programmatic buying - Building campaigns and deploy best practices across the campaigns - Participating in daily and weekly client communications - Working side-by-side with broader Activation team to ensure tight coordination of campaign setup, adjustments and performance is efficient and effective - Working with Strategy team to understand goals, address client needs, and communicate results and insights back to clients - Owning the campaign creation process - Implementing Business Intelligence tools and new capabilities (e.g., new supply & data sources, new media measurement techniques, etc.) Qualifications - 1-2 years of experience and expert knowledge of digital buying, hands-on experience using demand-side platforms a plus - Experience working with large data sets and understanding of methodologies for evaluating data - Ability to self-manage, juggle multiple priorities, and pay strong attention to details - Excellent written and verbal communication skills - Proven ability to work with and influence cross-functional teams - Strong Microsoft Excel skills and ability to coach others on shortcuts - Working knowledge of third-party verification tools including DoubleVerify - Hands-on experience with data visualization tools including Tableau - - Hands-on experience with campaign workflow tools including Prisma This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits. Compensation Range $50,000 - $75,000 USD This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.

• educate HCPs on patient support programs, including access and reimbursement support tools and services • educate on product-specific acquisition and access options such as specialty pharmacy networks and specialty distribution • provide local expertise regarding national/regional payor policies to educate providers on payer issues • liaise with AbbVie’s Access and Reimbursement support center to update HCPs on Rx status and program eligibility • establish and maintain relationships with appropriate providers within territory