• Develop new business relationships within existing accounts and maintain your network of clients through business development calls, client visits, networking and entertainment events. • Apply a relationship-based sales approach to build and maintain a successful book of business. • Foster long-term relationships with clients through ongoing contact. • Grow contractor headcount for designated market and take action on leads passed. • Build foundational recruitment (find & engage) skills, knowledge and take responsibility for own development. • Participate in ongoing professional development opportunities with Learning & Development. • Actively showcase and live HAYS values/vision/standards and expectations for high performance.

• Develop and implement sales strategies to acquire and retain dealer clients within the automotive sector • Build and maintain relationships with dealership owners and key decision-makers to understand their financing needs • Identify opportunities for portfolio growth by presenting financing solutions and promoting Westlake Flooring Company’s offerings • Conduct market research to remain competitive and align services with industry trends • Oversee the servicing of the automotive floorplan portfolio, ensuring high levels of customer satisfaction • Monitor account performance and proactively address any issues or concerns raised by clients • Collaborate with cross-functional teams to streamline processes and enhance customer experience • Provide training and support to dealerships on the use of financing solutions and services • Monitor dealership conditions and performance • Develop and maintain risk assessment models to evaluate dealership creditworthiness • Collaborate with internal teams to ensure compliance with company policies and regulatory requirements • Monitor the performance of the portfolio, including loan balances, dealer performance, and payment trends

Role Description As an Account Representative at TJM Labs, you’ll act as the technical liaison between our internal platform team and our pharmacy clients. This role combines client relationship management with technical implementation and support. You’ll help deploy automation solutions in client environments, guide users through implementation, troubleshoot production issues, and ensure clients feel supported throughout the lifecycle of the relationship. We’ll provide training on our products and U.S. pharmacy workflows. What we need from you is strong technical troubleshooting ability, excellent communication skills, and confidence working directly with clients in a fast-moving operational environment. What You’ll Do - Serve as the primary technical point of contact for assigned client accounts - Coordinate and support remote deployment of automation solutions in client environments - Configure environments, credentials, permissions, and connectivity settings required for implementation - Guide pharmacy clients through deployment, validation, onboarding, and handoff via screen-share and live support sessions - Monitor production automation activity, queue health, scheduled jobs, and execution performance - Troubleshoot issues by reviewing logs, identifying root causes, restarting services, or escalating engineering issues when needed - Maintain strong ongoing client relationships through responsive communication and issue resolution - Document implementations, recurring issues, troubleshooting steps, and client-specific operational notes - Escalate platform or engineering concerns with clear reproduction details and supporting logs - Participate in an on-call rotation for after-hours and weekend support coverage - Coordinate issue handoff across time zones with U.S.-based teammates Qualifications - 2–4 years of experience in technical account management, IT support, technical operations, customer success, or systems administration - Strong troubleshooting and problem-solving skills with the ability to work backward from symptoms to root cause - Experience supporting Windows desktop/server environments, scheduled tasks, services, or networking fundamentals - Excellent written and verbal English communication skills - Comfortable leading screen-share sessions and speaking directly with U.S.-based clients - Strong organizational skills with the ability to manage multiple client issues simultaneously - Reliable home office setup with stable internet and power for remote support work - Willingness to participate in an on-call rotation, including occasional weekend coverage Requirements - Experience with RPA or automation platforms (UiPath, Automation Anywhere, Blue Prism, Power Automate, etc.) - Prior experience in a client-facing technical support or technical account role - Familiarity with remote support tools (TeamViewer, AnyDesk, ScreenConnect, RDP) - Scripting experience in PowerShell, Python, or similar - Exposure to ticketing systems such as Jira Service Management, ServiceNow, or Zendesk - Basic SQL knowledge for troubleshooting data or automation outputs - Experience in healthcare, pharmacy, or regulated operational environments Benefits - $10 USD/hour - Remote-First Environment - Paid Time Off

Description The GM Fleet team has long led the commercial segment and is continuing to evolve by delivering comprehensive business-to-business (B2B) solutions that go beyond traditional vehicle sales. Our focus is on providing end-to-end mobility and fleet solutions that enable organizations to achieve their business goals. The Role To support this strategy, we are seeking a GM Fleet Account Executive to manage and grow a portfolio of high-value accounts within the Minneapolis metropolitan territory. This role will have a dedicated focused scope, and is responsible for driving customer engagement, account success, and profitable growth across the GM Fleet portfolio. This is a relationship-driven role (approximately 70% account management / 30% new business development), requiring strong business acumen, executive presence, and the ability to navigate complex customer and internal environments. The selected candidate will assume territorial responsibility for Minnesota, North Dakota and South Dakota. The candidate will be located in the Minneapolis area. What You'll Do: Account Management & Growth - Manage a portfolio of strategic fleet accounts within the assigned territory. - Develop and execute account strategies and business plans to drive retention, expansion, and long-term growth. - Build and maintain strong relationships with internal/external key stakeholders, including executive-level decision makers (C-suite). - Engage early in the buying cycle to identify customer needs and position tailored, value-driven solutions. - Drive organic growth ("farmer" mindset) while identifying and pursuing new opportunities ("hunter" capability). - Lead negotiations, structure competitive and profitable deals, and advance opportunities through the sales pipeline. - Partner cross-functionally (e.g., OnStar, service, product teams) to ensure successful solution delivery and customer satisfaction. - Advocate internally for customer needs while maintaining clear expectations and delivery commitments. - Provide market and customer feedback to inform future product and solution development. Operational Excellence - Maintain accurate and up-to-date account activity, pipeline, and customer data in CRM systems. - Track performance against key metrics and ensure strong pipeline health. - Deliver accurate and timely sales forecasts. - Effectively prioritize and manage multiple high-profile accounts and internal stakeholders. Your Skills & Abilities (Required Qualifications) - 8+ years of B2B sales and/or account management experience - Bachelor's degree in Business, Marketing, or related field - Proven track record of meeting or exceeding sales targets - Strong ability to build relationships and influence stakeholders within complex, matrixed organizations - Excellent communication and presentation skills, including executive-level engagement - Demonstrated ability to manage competing priorities with strong organization and follow-through - Experience developing customer-centric, win-win solutions - Proficiency with Microsoft Office (Word, Excel, PowerPoint) and CRM systems - Ability to thrive in a fast-paced, evolving environment with ambiguity - Travel: Up to 75%, primarily via vehicle within the local market What Can Give You a Competitive Advantage (Preferred Qualifications) - Master's degree - Prior experience in fleet, mobility, or automotive-related industries - Experience managing large, complex enterprise accounts Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. • The salary range for this role is $140,100-$186,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. NO RELOCATION #LI-LK1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer. The selected candidate will be required to travel at least 50% or more on a frequent basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.