• Live by and champion our values: #clientjoy, #teamspirit, #enthusiasm, #initiative, #gratitude. • Ensure each client receives the highest level of support. • Respond to client inquiries by understanding the inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying client's understanding of information and answer to their inquiry. • Document all escalated issues and resolutions, from clients or internal sources, within the CRM ticket management system. • Update the CRM and ensure appropriate team members are aware of changes or other pertinent information about our clients. • Continually improve client service with a focus on maximizing client’s ROI and level of service and minimizing client service personnel response time. • Proactively remain in contact with and manage our client base through email, phone, Slack, and other communication channels to develop relationships and ensure each client is overjoyed by our service. • Proactively call and manage our client base to present new products and features that are released. • Highest level of responsiveness to urgent client problems. • Provide online meetings to fully onboard and orientate a new client, to include presenting new functionality, performing training, and collaborating with clients about their priorities.

• Develop a comprehensive strategy to grow channel revenue, defining key milestones, KPIs, and scalable processes • Identify and secure new channel partners aligned with our corporate gifting goals, focusing on industries such as HR consulting, event management, corporate travel, loyalty programs, and office procurement • Cultivate strong relationships with existing channel partners, providing ongoing support and enablement resources to maximize partner engagement, performance, and loyalty • Design and implement partner training programs, sales tools, and marketing collateral that empower partners to effectively promote and sell our products • Work closely with sales and marketing teams to develop promotional campaigns, co-marketing opportunities, and joint go-to-market strategies to drive sales through the partner network • Regularly track, analyze, and report on channel partner performance against revenue targets, using insights to adjust strategy and improve partner outcomes • Partner with Product, Marketing, and Sales teams to ensure the channel program aligns with overall business strategy and to tailor offerings for partner success • Stay up to date on industry trends, competitor activities, and market shifts to identify new partnership opportunities and refine strategy

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles . We’re looking for a Client Partner to join Snap Inc! You will build and manage partnerships with brands and agencies to help them expand their digital presences on Snap. You'll need great presentation and people skills, the ability to manage many projects at once, and a deep understanding of the digital advertising world. What you’ll do: Identify, prioritize, and secure business opportunities Ensure that our clients receive the highest level of sales and operational customer service Partner with other cross-functional teams on structuring and executing strategic initiatives Develop and implement best practices for client interaction, sales, and services Create persuasive sales presentations using market trends and case studies Responsible for educating clients on Snapchat products and best practices Create, own, and execute the strategic approach for each account in the assigned book of business with the intent to simultaneously unlock and elevate each relationship Analyze campaign performance statistics and recommend performance enhancements- Communicate and evolve a client's way of thinking to mirror success on Snap according to the Playbook & Planning Principals, while also balancing client goals Ensure strong health of the client relationships, identifying gaps where we do not have advocates, and asking for internal support to elevate Snapchat with clients under this book Own a room, present dynamically and instill confidence to challenge our clients in a kind, smart and creative way to ensure we are doing what is best for both businesses long-term Knowledge, Skills & Abilities: Extensive knowledge of social media, mobile apps, and digital and mobile marketing Ability to perform well in a highly dynamic, rapidly changing environment Excellent communication and presentation skills Ability to engage and partner with C-Level executives Ability to win the support of key stakeholders A team player and collaborator Experience running Weekly Office Hours, QBRs, arranging or leading top-to-tops, and comfortability with senior level engagement sessions Minimum Qualifications: Preferred Qualifications: Proven track record of growing top to bottom relationships with both clients and agencies Proven track record of reaching and exceeding sales goals Creative, outside-the-box thinker, and strategist Passion for Snap, marketing, and up for the challenge of building something from the bottom up If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information . "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable). Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success! Compensation In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future. Zone A (CA, WA, NYC) : The base salary range for this position is $107,000-$161,000 annually. Zone B : The base salary range for this position is $102,000-$153,000 annually. Zone C : The base salary range for this position is $91,000-$137,000 annually. This position is eligible to participate in a sales incentive program. This position is eligible for equity in the form of RSUs.

• Own and manage all renewal activity for assigned AMLAW, Small Law, and Academic accounts • Execute proactive account plans designed to secure renewals, mitigate risk, and drive long-term retention • Lead renewal conversations, pricing discussions, and contract negotiations in coordination with internal stakeholders • Identify expansion opportunities including additional seats, practice group adoption, and cross-campus deployment • Increase platform usage and engagement across assigned accounts through proactive outreach and strategic touchpoints • Develop adoption plans tailored to practice areas such as corporate, securities, capital markets, M&A, and governance • Deliver customized training sessions, workshops, and webinars to drive deeper platform utilization • Monitor account health metrics and usage trends to identify both risk and opportunity • Develop and promote programs that highlight SEC trends, transactional market insights, and drafting best practices using Intelligize • Conduct on-site and virtual presentations for attorneys, knowledge management teams, and academic faculty • Support academic accounts with classroom demonstrations and research instruction • Partner with marketing and product teams to align educational content with current regulatory and transactional trends • Build trusted relationships with key stakeholders including practice group leaders, securities partners, KM directors, librarians, deans, faculty, and firm administrators • Maintain accurate pipeline, renewal forecasts, and account activity within Salesforce • Leverage sales enablement tools (e.g., Gong, Seismic, Outreach) to drive engagement strategy • Provide structured client feedback to Product and Leadership teams to inform roadmap and market positioning