Lyra Health logo
Lyra Health

Transforming behavioral health through technology with a human touch

Senior Zendesk Developer

Software EngineerSoftware EngineerFull TimeRemoteSeniorTeam 501-1,000Since 2015H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$102K - $156.5K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Zendesk Developer

Lyra Health

• Gather business requirements, design, develop, and implement customized Zendesk solutions, including Zendesk AI features to optimize workflows and enhance support processes • Build and maintain Zendesk integrations with third-party systems, such as CRM platforms, chatbots, and other internal tools • Serve as an administrator who manages configuration of help centers, profiles, roles, and business rules • Develop and maintain documentation for Zendesk configurations, customizations, and processes • Troubleshoot and resolve issues related to Zendesk configurations, workflows, and integrations • Conduct regular performance analysis and optimization of Zendesk configurations to ensure efficient and reliable system performance • Stay up-to-date with the latest Zendesk features, APIs, and best practices to recommend improvements and enhancements to the existing Zendesk implementation • Provide technical guidance and support to other team members on Zendesk-related projects • Design and run complex reports and dashboards using Zendesk Explore

Job Requirements

  • 5+ years of experience as a Zendesk developer, administrator, or similar role with a track record of successful Zendesk implementations, customizations, and integrations
  • 3+ years of experience in general technical development, customer support, or engineering role
  • 1+ years’ experience implementing Zendesk Agent Copilot + Zendesk Advanced AI
  • Strong knowledge and experience managing Zendesk architecture, APIs, and integrations (i.e. Salesforce)
  • Strong problem-solving skills with the ability to deliver on time with minimal supervision in a highly technical, customer-focused service environment
  • Excellent communication and relationship building skills with the ability to share insights, demos, and process expectations with stakeholders and colleagues, both locally and remotely
  • Passionate about teaching and empowering others

Benefits

  • Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
  • Lyra for Lyrians; coaching and therapy services
  • Equity in the company through discretionary restricted stock units
  • Competitive time off with pay policies including vacation, sick days, and company holidays
  • Paid parental leave
  • 401K with up to 3% matching
  • Monthly tech allowance
  • Well-being perks and activities, surprise swag, regular community celebration…and more!

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